Hotel Sportalm Gipfelglück

Our meal at the adjacent restaurant was great - very friendly staff, food was great.

Avoid!!!! Hotel is in a residential/industrial area, not a nice wooded quiet spot the images would have you suspect. The sports available are actually charged as an additional price which also isn’t clear eg. €20 for tennis for guests! Decor is poor - dark halls, blanket hanging above the toleit is just plain unhygienic! It was my husband’s birthday and we booked our stay as a surprise. (As an aside I also mentioned it was his birthday at booking and on arrival but not one staff member even said happy birthday which I found odd but not a big deal.) Problems arose when I contacted the hotel ahead of coming to check if we have a bath and a double bed. The hotel assured us that yes, this would be no problem. I am heavily pregnant with a joint disease so the bath is something that helps with pain and is something I purposefully checked. On arrival we noted our room had no bath and asked reception who told my husband we did not book a room with a bath. This particular gentleman proceeded to chain smoke right outside the hotel reception (5/6 cigarettes in an hour!) close to where we were eating which I felt was unprofessional and excessive, it just didn’t give off a nice vibe. On checking out we waiting for approx 10 minutes and tried to find the lady on reception ourselves to no avail (rang the cowbell multiple times!). Other staff memebers were helpful to try and find her but looked equally exasperated. She eventually came to attend us, no apologies for the wait however. When asked about our stay we mentioned we were unhappy with being told there was a bath when that was not the case. She then proceeded to pick up a ringing phone and focus all her attention on that, once again leaving us waiting! I mean if a guest is complaining that is basic manners. After a few minutes of sitting dumbfounded at her lack of professionalism and courtesy we left. Still at least it gave my husband and I a good laugh. For £100 for a Wed night - stay somewhere else!!