Xpu Há hoteles

Xpu Há hoteles

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Temporada baja mayo
Temporada alta diciembre
  Precio medio (entre semana): 238 €
  Precio medio (en fin de semana): 164 €

el mes más barato

24%

bajada de precios esperada

el mes más caro

83%

subida de precios esperada

(precio medio en las últimas 2 semanas)

dom. - jue.

(noche entre semana)

(precio medio en las últimas 2 semanas)

vie. y sáb.

(noche de fin de semana)

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Barceló Maya Caribe - Xpu Há - Habitación
1
9,6 Excelente (6.959 opiniones)
254 €+
Detalles Opiniones
El hotel Barceló Maya Caribe es un regalo a los sentidos en plena Riviera Maya, con olor a Caribe, el tacto de finas arenas blancas y la vista a una playa de extensión y belleza interminables.
6,8 Muy bueno
Desventajas: too much noise in the rooms near the bar.
10,0 Excelente
Ventajas: Instalaciones excelentes y personal muy amable
Desventajas: La comida le falta algo de calidad
6,8 Muy bueno
Desventajas: The room didn't have any shelves/ drawers where to put the clothing. You only have hanging space. The fact that they show available watersports is not accurate. There is not enough equipement for the amount of rooms they have. There are actually 5 Barcelo hotels sharing that equipment. You have to stay on line at before the store opens in order to make a reservation. We could not use any of them in the 6 days stay. We were told that the hotel was ordering more... but that is what they always say.
7,7 Muy bueno
Ventajas: Average room. Below average bathroom.
Desventajas: More servers on the beach would be great. Also room service menu could use some improvement.ee
9,5 Excelente
Ventajas: las instalaciones y la atencion
Desventajas: -
9,3 Excelente
Ventajas: La comodidad de la suite El servicio de up grade
Desventajas: La comida de los snacks no son de lo mejor. Que no esté el WiFi incluido La TV no funcionó pero rápido lo solucionaron El jacuzzi de terraza no funcionó Pocos restaurantes de especialidades para la cantidad de huéspedes
5,0 Bueno
Ventajas: When we checked in it took 1.5 hours to fix their mistakes. And they did not take payment so the next day they kocked us out of our room
Desventajas: Had to make reservations for most resteraunts even though they were half empty. Even whrn we made a reservation we were told they did not have one and could not seet us even though there were over 100 empty seats..... food was mediocre. Humidity so high, interior of jotels are slick w sweat. They have to come squiggy floors every morning so rooms are musty. They do not clean their beaches. Tons of stinky seaweed everywhere during our stay
10,0 Excelente
Ventajas: La comida y el servicio
Desventajas: Todo me gusto
6,3 Muy bueno
Ventajas: The rooms were dated and there was musky smell that wouldn't go away. Staff will always say Yes to anything you ask but nothing gets done.
Desventajas: Rooms were dated . Bathroom was average
10,0 Excelente
Ventajas: La playa y las instalaciones del resort son espetaculares
10,0 Excelente
Ventajas: Absolutamente todo, las instalaciones son bellísimas, los jardines, el Lobby, todo. Además, tiene toda la diversión necesaria para una familia con niños. Tiene canchas de tennis, basket, juegos de mesa tipo ping pong, pool, metegol, para hacer deportes acuáticos y lo mejor, un parque de agua con toboganes y un simulador para hacer surf y body que si bien es con cargo, está bueno igual. Pero lo mejor de todo, que hace a Barcelo Maya un hotel distinto al resto es su personal, es La atención de todas las personas que trabajan allí, realmente es EXCEPCIONAL. Te hacen sentir como en tu casa, en un ambiente familiar, de gran respeto y calidez humana. Los chicos del área de entretenimiento y deporte son espectaculares, super creativos con los juegos y actividades que plantean, sin molestar o insistir , el que quiere participa y el que no está bien igual. Los mozos de todos los restaurantes son tan serviciales que da gusto, siempre están con una sonrisa, siempre diciendo: “A su servicio” o “Estoy para servirle” , realmente no tengo palabras para agradecerles a todas las personas de Barcelo Maya por las vacaciones maravillosas que nos hicieron pasar. Quedamos tan impresionados con la atención y la belleza de sus instalaciones que nos hicimos socios del Club Barcelo, así podemos volver!!!
Desventajas: NADA
9,3 Excelente
Ventajas: Las zonas comunes, piscina y cercanía a la playa
Desventajas: No hay wifi gratis ni siquiera en recepción
Barceló Maya Palace Deluxe - Xpu Há - Habitación
2
9,5 Excelente (7.622 opiniones)
330 €+
Detalles Opiniones
En primera línea de una de las playas más impresionantes del Caribe y rodeado de la belleza legendaria de la Riviera Maya se encuentra el Barceló Maya Palace, un maravilloso hotel de lujo con servicios exclusivos.
10,0 Excelente
Ventajas: Albercas
7,0 Muy bueno
Ventajas: El servicio de restaurante
Desventajas: El recepcionista del check in era un poco ineficiente. El hotel es poco práctico, las distancias del cuarto a las áreas de restaurante y entretenimiento son muy largas. Las habitaciones son bonitas pero tuvimos varias fallas en el baño, como una inundacion, un lavabo tapado y la llave del otro salpicaba mucho. Los meseros son muy amables y atentos! La comida muy rica. No hay Internet, solo de cobro y muy poca señal para utilizar datos.
7,0 Muy bueno
Ventajas: Buenas instalaciones, comida buena, buena ubicación.
Desventajas: Tuve un trato grosero de la recepcionista Michelle Gamboa totalmente injustificado al momento del check out, el resto del personal muy agradable
10,0 Excelente
Ventajas: Las habitaciones muy cómodas y confortables. Los restaurantes buffet y restaurantes de reserva de la cadena del hotel Barcelo muy buenos. Excelente atención de su personal. Muy buenos lo bares y diversidad de bebidas a escoger. Las piscinas de niños muy divertidas y las piscinas de adultos muy buenas y confortables. Todas las instalaciones cumplieron con nuestras expectativas. El Dolphinarium del hotel excelente.
Desventajas: No se nos informo que un restaurante de reserva (La Brassiere) no admitía niños a partir de las 7.30pm, razón por la cual perdimos mas de 1 hora en que nos resuelvan este problema mal informado y generado por el personal de reservas del hotel. No encontramos espacio de reserva ningún día, en el restaurantes Japones Tokio (uno de los mejores). El mar NO es como se muestra en su website, tiene piedras en casi toda la orilla, la playa la limpiaban todas las mañanas pero en pocas horas estaba lleno de sargazo que impedía bañarse cómodamente en el mar.
8,8 Excelente
Ventajas: Service was extremely friendly and helpful
Desventajas: Dinner venues were not authentic, specially the Argentine and Brazilian restaurants
9,3 Excelente
Ventajas: El personal fue muy amable. La comida y las bebidas en general son buenas.
Desventajas: Si bien hay shows en la noche que son geniales, le falta actividades durante el día.
10,0 Excelente
Ventajas: La atención del personal es excepcional
Desventajas: No hubo nada q no me gustara, todo estuvo excelente
7,5 Muy bueno
Ventajas: The hotel pools were nice and the swim up bar was a nice touch.
Desventajas: The food wasn’t the greatest. The drinks were pretty terrible. For the price the hotel did not do an outstanding job nor was my stay what I expected. There was no information on what activities where going to be held at the hotel. I’ve stayed at cheaper hotels and have had a much better experience.
6,3 Muy bueno
Desventajas: Refrigerator in the room was broken.
8,0 Excelente
Ventajas: The resort is great,the rooms are big and confortable, good food , the staff friendly and helpful.
Desventajas: The beach is full of rocks and weeds, although picked up daily by the staff, appear constantly. But mostly, there was just a small part of the beach where you can swim at without that many rocks but far away from the main hotel where we were staying.
4,3 Bueno
Ventajas: Very Uncomfortable mattress , did not like that they close the children pool all of them at 7 pm. They constantly run out of towels at the pool. The rooms we got were in Oaxaca very far from the pool, lobby, restaurants everything. Also every day the call at our room very early waking everyone.
Desventajas: Very Uncomfortable mattress , did not like that they close the children pool all of them at 7 pm. They constantly run out of towels at the pool. The rooms we got were in Oaxaca very far from the pool, lobby, restaurants everything. . Also every day the call at our room very early waking everyone. They don’t provide with umbrellas if it’s pouring. The stores only accept card payment no cash.
10,0 Excelente
Ventajas: A lot of variation of breakfast, very good food and people very kind, the restaurants are big so there are no issues with the spaces.
Desventajas: Nothing to comment.
The Royal Suites Yucatán by Palladium - Puerto Aventuras - Habitación
3
9,5 Excelente (1.400 opiniones)
335 €+
Detalles Opiniones
Directamente en la playa, este alojamiento de Kantenah se encuentra a menos de 10 kilómetros de Playa Xpu-ha Club de golf de Puerto Aventuras y Cenote Taj Mahal. Cenote Cristalino y Cenote Chikin Ha también están a menos de 10 kilómetros.
10,0 Excelente
Ventajas: Todo
Desventajas: Nada
8,0 Excelente
Ventajas: The rooms were really nice
Desventajas: The Staff wasn’t as helpful and joyful as other hotels, specially the supervisor at check in.
10,0 Excelente
Ventajas: Las habitaciones, las amenidades, los alimentos, la verdad un gran hotel
8,3 Excelente
Ventajas: Nuestra experiencia fue en las Villas, en una habitación de la planta baja con piscina. Era muy reservada y tranquila, y la habitación equipada con una buena tecnología. El solo adultos es muy calmado, y la zona exclusiva para ello es otro nivel.
Desventajas: El olor a humedad de la habitación, aunque colocasen un ambientador en la habitación donde te daban a elegir el aroma, la humedad se quedo impregnada en la ropa limpia que llego a casa de vuelta. No recomendamos para nada el teppanyaki del japonés, nada que ver con el menú de mesa. Te sirven seis piezas de nigiris para dos, una pieza de proteína chamuscada en la plancha y arroz duro con soja, más el postre. Si buscas sushi no vale la pena.
10,0 Excelente
Ventajas: We fell in love as soon as we arrived to the grand entrance. The grounds are beautiful, the rooms are well decorated and spacious, the variety of restaurants and bars is amazing. The quality of food along with the presentation is spectacular. Each restaurant we dined in had its own touch of class with waiters/waitresses being very well knowledged about the dishes and what they are made of. The butler service is a great touch and our butler Luis was the perfect gentleman. All staff were polite and inviting. We couldn't have picked a better place to stay for our anniversary and the fact they decorated our room and gifted us a bottle of champagne to celebrate was extremely appreciated. We love TRS Yucatan!
Desventajas: Everything was perfect!
10,0 Excelente
Ventajas: Es precioso, las habitaciones súper cómodas, con servicios de primera clase, tanto en habitaciones, zona de albercas, restaurantes. Celebramos un cumpleaños y nos decoraron la habitación preciosa, cada edificio sienta con una persona encargada que te puede resolver de manera inmediata cualquier eventualidad que pudiera presentarse
Desventajas: El segundo día nos abordó una persona al parecer de socios vacacionales o algo así, al principio nos abordó después del desayunos en el lobby diciendo que tenía obsequios para nosotros, nos sentó y nos dijo que teníamos que darle una tarjeta de crédito etc, y nos invitó a hacer un recorrido por el hotel, ya habíamos estado ahí, no queríamos perder tiempo, nos negamos así que se molestó y nos hizo sentir incómodos, creo personalmente que en un hotel de esta categoría no deberían abordarte personas de clubes vacacionales, tiempos compartidos etc, con una invitación en nuestra habitación hubiera sido suficiente y ahí habríamos decidido ir o no.
10,0 Excelente
Ventajas: Beautiful location, wonderful staff, and the best treatment I have ever received at a resort. We will absolutely be going back.
10,0 Excelente
Ventajas: Everything
Desventajas: Nothing
10,0 Excelente
Ventajas: Todo. Las instalaciones, las habitaciones, los restaurantes, las piscinas, el transporte dentro del hotel, el espectáculo Chic-Cabaret. Mención especial a todo el personal del Hotel. Todos y cada uno de ellos se desviven por atender todas tus necesidades. Queremos hacer mención especial a Israel (conductor), Sergio, Rafael y Samuel (mayodormos) y en general todos los meseros de los restaurantes.
Desventajas: Algunas piscinas tienen un último escalón muy alto. El sargazo, pero se desvivian por limpiar las playas.
8,3 Excelente
Ventajas: The TRS hotel is great for couples that need a quick getaway. We did not venture to the other kid friendly portion of the hotel, nor did we need too. This is great for a 4-5 day trip but I wouldn't stay here longer than 5 days.
Desventajas: The first room had some small ants moving around the sink area. Likely from a previous guest that had dropped something sweet. It was clean but obviously not to the point of being ant free clean. A quick call to the butler and 2hrs later we were in a new equivalent room.
8,3 Excelente
Ventajas: El servicio, las instalaciones y las facilidades del personal.
Desventajas: El nivel de calidad de la comida no era sobresaliente, aunque sí aceptable.
8,0 Excelente
Ventajas: The TRS suites with a pool are nice (albeit dimly lit); the hydrotherapy is not to missed (when the machines are working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; Helios restaurant is consistent with a beautiful view. I recommend Helios for breakfast and lunch! If you’re here to drink and party, then the hotel might work well for you because they generously dispense liquor in room and throughout property. They provided a nice cake and champagne for my friend’s bday.
Desventajas: Dinner Reservations were an ORDEAL. On your first night, you cannot make reservations and the hotel does nothing to anticipate that you’re arriving and might want dinner. The butler recommended going to a buffet at one of the other palladium properties. We spent more than an hour running from one restaurant to another trying to find a spot. Finally, we were seated and discovered the restaurants off TRS are not very nice and are overrun with guests. You’re told to make reservations for your subsequent nights but the hotel has a paper based system and they don’t always remember to drop off your reservation slip which then creates subsequent problems; and no reminders or calls are given in case of delays. Reservation system is antiquated and there are clearly better more efficient and less stressful ways to manage the dinner experience. We had issues with dinner reservations on 3 of our 4 nights!!! Really left a very negative impression. Also, I don’t drink alcohol and would have preferred an all-inclusive that excluded alcohol (why am I subsidizing the heavy drinkers?) I arrived at 830am - the check-in desk told me that my room was empty (no guests were checking out) yet they still couldn’t give me access until 3pm. Why? Doesn’t make any sense if the room is empty and clean. Also, I said I wanted to shower while I waited and the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa. Overall, didn’t feel like staff were effectively trained (though they were generally very friendly). Finally, it was pretty annoying being stopped by workers marketing discounted massages for a commission. It gave it the feel of a much lower class property. People don’t want to be upsold massages while lounging by pools.
7,5 Muy bueno
Ventajas: Tiene todo lo necesario para una excelente estadía, pero cuenta con un sistema de control de gestión interno que obstaculiza tener días de relajo: reservas para comer, solicitar movilización, shows. Este sistema falla y te enteras en el mismo lugar que no tienes tu reserva.
Aventura Spa Palace - Puerto Aventuras - Edificio
4
9,4 Excelente (2.958 opiniones)
400 €+
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a 0,9 km de Kantenah Lagoon y a 3 km de Dolphin Discovery. Marina de Puerto Aventuras y Club de golf de Puerto Aventuras también están a menos de 3 kilómetros.
10,0 Excelente
Ventajas: Todo es increíble te hacen sentir rockstar desde que llegas, gran cadena
Desventajas: Todo estuvo bien
10,0 Excelente
Ventajas: La musica rock sonando todo el dia
Desventajas: Que no se especificara el lugar exacto de las actividades en el mapa que entregan en la recepcion con la programacion semanal
7,5 Muy bueno
Ventajas: El spa y jacuzzi en terraza
Desventajas: La música rock solo en el lobby y en la alberca y disco música electrónica y salsa nada que ver con el concepto rock
10,0 Excelente
Ventajas: The service was great!
Desventajas: Buffet should have better choices.
9,5 Excelente
Ventajas: The Heaven section of the Hard Rock Hotel in Riviera Maya is extremely impressive. The room was fantastic with a balcony and terrace with hammock. The upstairs also had a Jacuzzi bath and the partial sea view was impressive. Room service was extremely fast and the food was very tasty. Overall the food and beverage offerings in the hotel are amazing. The only thing that could be slightly better is the booking process in the A La Carte restaurants. The pool area was vibrant but relaxing at the same time and there is so much space. Overall one of the best all inclusive category hotels I have stayed in.
Desventajas: The inside bar areas and main lobby's of both the Hacienda and the Heaven buildings are quite cold, the AC was turned very low - recommended to have a light jacket or jumper with you in order to not be too cold if inside.
10,0 Excelente
Ventajas: Instalaciones muy buenas (impecable sin sargazo). La comida y tragos de calidad, muy buenos.
Desventajas: Me encanto todo.
6,3 Muy bueno
Ventajas: La decoración del hotel.
Desventajas: Un poco elevado el costo por noche para no ser un todo incluido de otras amenidades que incluyen otros hoteles. Adicional nos enteramos que a varios de nuestros amigos les robaron en su habitación a la hora de hacerle limpieza.
10,0 Excelente
Ventajas: Omg loves this place. Best vacation ever!
9,5 Excelente
Ventajas: Beach, staff, food,pool parties,facilities. The best hotel for the price !
8,8 Excelente
Ventajas: La comida y la limpieza
Desventajas: Las algas en el mar
9,3 Excelente
Ventajas: Los servicios, las instalaciones, la habitación con el jacuzzi en el 2do piso con vista al mar y abierto! La atención del personal, las actividades diarias que ofrece el personal a lo largo del día, las piscinas, todo muy bonito.
Desventajas: No me gusto que el hotel no tuviese playa natural, es decir, entre el mar y la playa estaba el arrecife, si tiene playas pero no dan directo al mar, y en el mapa que ofrecen a penas llegas al Hotel donde te explican todo, se da a entender que si y no es así. En el caso del idioma, en los shows y las presentaciones, debería haber equilibrio del idioma, tanto del español como del inglés así como los demás idiomas y no sólo en ingles mayormente.
9,5 Excelente
Ventajas: Excelente hotel comida por el precio
Villas Picalu B&b Boutique - Puerto Aventuras - Habitación
5
9,5 Excelente (167 opiniones)
82 €+
Detalles Opiniones
Si decides alojarte en Villas Picalu B&B Boutique de Puerto Aventuras, estarás cerca de un centro comercial y a menos de 15 minutos en coche de Playa Xpu-ha y Dolphin Discovery. Tendrás un servicio de limusina o coche con chófer, check-in exprés y check-out exprés a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y servicio de transporte al punto de embarque del ferry.
10,0 Excelente
Ventajas: La atención personalizada y muy amable de los anfitriones, así como la zona donde se encuentra el hospedaje
10,0 Excelente
Ventajas: Rooms were very clean, surrounding area was beautiful with lots of animals out (even saw some spider monkeys!). Also close to alot of restaurants/bars in the area. Host was super attentive!
10,0 Excelente
Ventajas: Muy buena atención
9,5 Excelente
Ventajas: Cleanliness, spotless in every room and common area. Very relaxed laid back atmosphere. Sonia and Alberto were helpful and very interesting. Excellent breakfast, scrambled eggs perfect!
Desventajas: Instant coffee
10,0 Excelente
Ventajas: Everything was great here at the hotel.
Desventajas: One should realize that this bed and breakfast is inside a gated community. I did not really like the Gated Community or the beach that was there. This is not the fault of the hotel at all.
9,5 Excelente
Ventajas: Very comfortable rooms in very safe and quite area, but close to restaurants, shops and the beach. Great connection to go around for trips (also with the bus or " collectivos") . The owner are very helpful and friendly.
6,8 Muy bueno
Ventajas: I thought the house was very nice and the yard looks nice but due to the party next door, I couldn't even go outside and read my book in peace. I'm sure when it's quiet in the neighborhood the backyard is absolutely fabulous to just hang out by the pool. It was actually hard to try to take a nap in my room because of all the noise. my purpose of going to that place was to catch up on some well-needed rest and I left being more tired than when I got there.
Desventajas: There was a birthday party for kids next door which wasn't the owner's fault but definitely was not relaxing at all! The bed was very uncomfortable and I was hoping to get a comfortable bed for the night. It is located in a gated community where they keep dolphins and seals in captivity for entertainment for the guests that stay there. That was very disturbing and upsetting. I would not like to participate in a community like that again. I have Celiac so I wasn't able to eat any of the breakfast she provided except for the eggs. Was a little bummed that I couldn't have a nice enjoyable breakfast seeing that the place was a bed and breakfast. They should provide some alternatives for people who have dietary issues or ask about their dietary issues before they come stay.
10,0 Excelente
Ventajas: Fabulous: Sonya and Alberto are the owners and their very beautiful villa. One must really go there to fully experience and appreciate their efforts of accommodating their guests!
Desventajas: My visit of two nights was way too short......especially heading back to winter conditions on the East Coast.
9,5 Excelente
Ventajas: Muy lindo y la atención de sus propietarios fue excelente.
9,3 Excelente
Ventajas: The owners are friendly and helpful. The shared breakfast table made it easy to interact with fellow guests which was interesting and enjoyable. There was a wider range of shops and restaurants on the site than we had anticipated.
9,5 Excelente
Ventajas: Everything most of all quiet place
10,0 Excelente
Ventajas: Las habitaciones son muy lindas, cómodas, limpias, el desayuno es rico y completo y Sonia y Alberto muy amables! Nos sentimos muy cómodos
Aventuras Club Private Residences - Puerto Aventuras - Edificio
6
9,5 Excelente (128 opiniones)
205 €+
Detalles Opiniones
Si optas por alojarte en Aventuras Club Marina durante tu estancia en Puerto Aventuras, estarás cerca de un centro comercial, a apenas cinco minutos a pie de Dolphin Discovery y Marina de Puerto Aventuras. Tendrás tintorería o lavandería, atención multilingüe y consigna de equipaje a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
10,0 Excelente
Ventajas: Comodidad de las habitaciones, la vista.
7,5 Muy bueno
Ventajas: La Ubicación , las instalaciones, mobiliario
Desventajas: Falta de limpieza y las primeras dos noches no tuvimos agua caliente.
10,0 Excelente
Ventajas: La tranquilidad, la comodidad y la belleza del lugar. Superó con creces las expectativas que tenía. Es el lugar ideal para poder relajarte en pareja y en familia.
Desventajas: No tengo ninguna queja. El lugar cumple con todo lo que menciona en su descripción.
10,0 Excelente
Ventajas: Staff were excellent. Whole process was stream line...great location. Quiet and private...will recommend.
Desventajas: N/a
10,0 Excelente
Ventajas: More than any dream came true ! The most wonderfull house with 2 sleep and bathrooms , Huuuuuuuge salon , big widescreen-tv, swim-in pool and superb jacuzi, stunning wiews and balcony ! Do yourselves a pleasure and book this dream for a superb price, breakfast for 3 for less than 12 usd in OXXO-store, and 20 resto's, brasseries, all-you-can eat buffet for 13 usd... Litterally 50 meters from dolfins, manatees and sea-lions !!!!The concierge drove us to the guarded security gate! Wonderfull helpfull man, let us use his computer!
Desventajas: Nothing at all ! Of couse for the ones who like Coco Bongo or any other Boom-Boom music, you better go to Cancun or Ibiza! So we loves the local bands who play in every little restaurant and pub !
10,0 Excelente
Ventajas: Excelente mejor de lo que se describe ideal para más de 3 días de hospedaje
9,5 Excelente
Ventajas: La ubicación, es como un departamento super equipado y con estacionamiento y cerca de los restaurantes y Marina.
Desventajas: La cama muy dura para mi gusto
10,0 Excelente
Ventajas: The unit was beautiful and comfortable. Loved watching the boats in marina. The pool area is so beautiful. The staff were very helpful and kind.
Desventajas: Jellyfish at the private beach area! :(
10,0 Excelente
Ventajas: El alojamiento con todo lo que ofrece Gracias
10,0 Excelente
Ventajas: Es mi segundo año viniendo a este mismo lugar y regresaría siempre, es un lugar tranquilo y cómodo para descansar y cerca de todo
Desventajas: Las playas no estuvieron muy limpias este año
10,0 Excelente
Ventajas: En general todo y la habitación es muy amplia
10,0 Excelente
Ventajas: Tamaño, mobiliario, vista
Desventajas: Todo me gusto
Hard Rock Hotel Riviera Maya - Puerto Aventuras - Habitación
7
9,3 Excelente (4.797 opiniones)
387 €+
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a 0,8 km de Kantenah Lagoon y a 4,2 km de Dolphin Discovery. Playa Oasis y Marina de Puerto Aventuras también están a menos de 5 kilómetros.
10,0 Excelente
Ventajas: El servicio, todos muy amables y dispuestos a ayudarte, las instalaciones muy bonitas y la estancia es súper agradable
9,1 Excelente
Desventajas: La comida era buena, aunque después de unos días, fue repetitiva. Deberían tener un restaurante indio - a la gente le encanta eso.
10,0 Excelente
Ventajas: Buena comida y servicio, el personal es amable y servicial. Espectáculos y entretenimiento realmente buenos!
10,0 Excelente
Ventajas: Los jardines estaban muy bien. El personal fue fabuloso.
9,5 Excelente
Ventajas: Funny hotel with lots of entertainment, us-style
9,3 Excelente
Ventajas: Great all inclusive with various food in all the restaurants and high quality products. The staff is really polite and hepful. We had a great time there.
Desventajas: Not many sport/group activities
10,0 Excelente
Ventajas: Todo! Excelente! El spa increíble!
9,3 Excelente
Ventajas: Habitaciones y baños cómodos y amplios. Comida variada y abundante. Playas tranquilas, aunque cortas. Actividades variadas. Animales silvestres en los alrededores.
Desventajas: El agua de las piscinas estaba bastante fría. Se tiene que reservar para los restaurantes de especialidad con bastante anticipación, no se puede encontrar muchas veces para el mismo día.
10,0 Excelente
Ventajas: -Stuff so kind -no need to leave the resort , you can find all what you need inside it - separate the adult from children area which is really good for families -they upgrade my room to suit ( very nice and big suit) jacuzzi on the roof and other one in the bed room with big living room . -rooms so clean and service all time and so quickly -all restaurant are good -beautiful beach and many activities all days for children and adult -many big swimming pool , and water land for children
Desventajas: -Internet was really slow -the water of toilet in the living room was little bit yellow
10,0 Excelente
Ventajas: AmaZed by everything. I have stayed at several all inclusives and this has by far exceeded expectations. Great food choices, staff super attentive and not hungry for tips, rooms so clean, all great.
2,5 Regular
Desventajas: The room we reserved on booking.com does not exist in the hotel. The hotel charged us an additional 600 to get the right room. They claim it’s a Booking.com issue, booking.com claims it’s a hard rock issue. In the end, the consumer is stuck in the middle with no recourse. On top of that, when I’m trying to leave they want to charge additional hundreds of dollars because they said we had more people in the room than we reserved. (This in spite of clear email that states number of people in the room. ) by the way, the food was terrible, there is no beach, And it’s impossible to get reservations in the restaurants.
8,0 Excelente
Ventajas: This is a lovely property with many animals, beautiful views, comfy rooms, and solid food. Was always clean and well-maintained. Food service was pretty amazing, actually.
Desventajas: Food times/restaurant hours changed often from the printed materials. It was pretty non-intuitive to find out what was going on, as there is no digital way to interact in your room, etc.
10,0 Excelente
Ventajas: Aparte de que el hotel es enorme, hay muchas actividades y buena música en todos lados.
9,1 Excelente
Ventajas: Woodward
Desventajas: Mejorar calidad de alimentos
8,3 Excelente
Ventajas: Breakfast was fantastic. Huge buffet with excellent options. The property overall is gorgeous and the beaches and pool areas are wonderful. Drinks were hit or miss. Some we absolutely loved, others were just average. Very comfortable rooms. Dinner logistics really disappointed but other than that we had a pleasant stay.
Desventajas: Dinner was a nightmare! Upon arrival we were encouraged to make reservations everyday but were guaranteed that, if we did not make reservations, we could go to a standby line and wait for about 15 minutes. That is not what happened! On our first night we waited for 50 minutes at Toro to get a table. At least we got a table! On our second night, we went to 7 different restaurants and got turned down by all of them! They didn’t tell us “wait for 30 or 40 or 50 minutes”. They told us “there is no room today. Find another restaurant”. The Asian restaurant at least told us to come back in 40 minutes so they could try to seat us. After said time passed, we went back only to be told there would be no seats available. And this was at almost 9pm! The funny thing was, we could see from outside that all of these restaurants were at least half empty, which really confused us as to why we couldn’t be seated. After an hour and a half walking to each restaurant to no avail (from 7:30 until 9pm!), we were hungry and frustrated so we went to the concierge and asked where the buffet was. He then told us he could make a reservation for the italian restaurant for 9:15pm. We then arrived at the restaurant to discover that even more than half the tables were empty. Service was slow and the food was unimpressive. The next day, we were at the lobby at 08:30 am to make reservations and were surprised to know that there were no restaurants available! After a long discussion we were able to make reservations for the asian restaurant for 9:45pm. Overall, it was a very frustrating experience, with conflicting information given by staff. We have stayed at other Hard Rock Hotels and have never seen such bad logistics. Hard Rock should send someone to train these people. Everyone seemed lost and we’re sad to say it put a damper on our vacation experience.
9,3 Excelente
Ventajas: Lo mejor es sus impresionantes instalaciones. Hay muchas piscinas, varias playas, varios restaurantes, varios bares, campos de golf, varios jacuzzis, un lugar gigante para deportes extremos (escalada, patineta etc). Etc, mejor dicho hay muchos muchos espacios y ambientes. Es muy útil que el hotel esté separado en: Adultos (heaven) y Familias (hacienda). Así el que quiere plan pareja o rumba no verá niños, y las familias no tendrán sus hijos viendo malos ejemplos de alcohol y pool parties :)
Desventajas: Lo único que no me gustó es que fuera de los 2 restaurantes que atienden sin reserva, en los demás restaurauntes es casi imposible que te den una reserva, siempre que tratas de hacerlo el personal del hotel te dice "ya está todo reservado, incluso con varios días de anticipación". Así que no te oportunidad de llegar a conocer el hotel y decidir cuál reservar, ya están reservados. Aunque el personal del hotel fue amable y después de mucho rogar nos abrieron cupo para un par de restaurantes.
Barceló Maya Beach - Xpu Há - Habitación
8
9,2 Excelente (6.914 opiniones)
271 €+
Detalles Opiniones
El hotel Barceló Maya Beach se encuentra situado en una de las playas más bellas del Caribe Mexicano que se extiende a lo largo de 2 km en plena Riviera Maya.
10,0 Excelente
Ventajas: The facilities, the fact that you can go to the other Barcelo resorts near-by, the pools, the restaurants, the buffets, etc. In general, I did like pretty much everything including location.
Desventajas: I had like to take my kids to the waterpark in the Palace resort, but, guess that was not part of my package. My youngest kid would have enjoyed that very much, but again, it is not a complain since there are so many pools through out.
9,5 Excelente
Ventajas: Restaurantes, instalaciones y ubicación
Desventajas: Las sábanas de las camas, lástima por el sargazo en la playa muy abundante
9,5 Excelente
Ventajas: We liked everything about the property!
9,3 Excelente
Ventajas: Todo estuvo muy bien, es súper grande y cómodo, las piscinas Bellas ! Bañarme con delfines me encantó.
Desventajas: Un poco lejos, pero es para no salir !!! Y pasarla bello aprovechando el hotel
7,0 Muy bueno
Ventajas: La verdad me gusto el Hotel, pero no entiendo como es posible que en la recepción le digan a uno NO TIENE RESERVA después de un largo viaje para llegar ahí, en una reserva que elabore con tiempo y además pague anticipado y el día anterior envié correo de mi llegada. Creo que en la recepción se equivocan al decir estas cosas sin buscar bien pues después de 30 minutos de SUFRIMIENTO te dicen " AHHH si AQUI ESTA SU RESERVA " ESTAS COSAS NO DEBERIAN PASAR EN UN HOTEL DE ESTA ORGANIZACION Y ESTRELLAS, NO SABEN LO DESAGRADABLE QUE SE SIENTE.
Desventajas: eL TRATO A LA LLEGADA DEL PERSONAL DE LA RECEPCION
7,5 Muy bueno
Ventajas: Instalaciones del hotel, que es una ciudad y limpieza. La playa no tiene rocas y es ideal para quienes no nadan ni gustan de las olas.
Desventajas: Gran parte del personal es poco profesional. Internet es pago, y aún así se requiere un trámite en una oficina en donde una empleada atiende ese trámite, además de vender y reservar todo tipo de servicios. Internet puede usarse solo en dos dispositivos al mismo tiempo y para usar otro hay que cerrar sesión y para volver a usar, sesionarse nuevamente. Mucha burocracia para mi gusto, que desmerece las bondades de las instalaciones del complejo hotelero.
8,3 Excelente
Ventajas: Everything
Desventajas: Everything was good
5,0 Bueno
Ventajas: Buffets were good.
Desventajas: The room was very humid, so there was always a feeling of dampness in the room. It got kind of gross after a few days - damp sheets and bedding.
10,0 Excelente
Ventajas: Muy bueno todo...pero todo con costó adicional
4,3 Bueno
Ventajas: Las instalaciones y lo grande del lugar La comida de los restaurantes en los que pagas extra para cenar
Desventajas: La atención de premium level en recepción nefasta, solicité una habitación con vista al mar y me dieron con vista a un matorral. Somos una familia de 4 personas y querían darme una habitación con una cama king y un sofá cama en lugar de 2 camas Una de las albercas llena de materia fecal, tardaron en limpiarla y lo peor nunca sacaron a las personas. A las 11 de la noche apagan el aire acondicionado de los restaurantes exclusivos para cenar, siendo que la última reservación que hacen es a las 10 así que terminas cenando sin aire acondicionado. Los baños de las albercas sucios y con muy mal olor, no los limpian frecuentemente. Escasez de toallas para él área de alberca
9,3 Excelente
Ventajas: Entertainment!!!!! Swimming pool!!!! Location!!
Desventajas: Internet is terrible!!! For $9 per day!!!! Water system and pipes in the room should be much better in 5 star’s hotel!!!
9,3 Excelente
Ventajas: las instalaciones , muchas cosas que hacer
Desventajas: los protectores de las camas
Detalles Opiniones
Este alojamiento de Kantenah, en primera línea de playa y cerca de un campo de golf, te sitúa a 4,6 km de Playa Xpu-ha y a menos de 10 kilómetros de Marina de Puerto Aventuras y Club de golf de Puerto Aventuras. Cenote Taj Mahal y Cenote Cristalino también están a menos de 10 kilómetros.
10,0 Excelente
Ventajas: The food was amazing. It was relaxing and none of the pools were crowded and there were ample beds for you to lounge by the pool without getting up early in the am to reserve. Unico is thr most ideal place for couples for anyone who wants to relax its truly about doing things at your leisure in luxury. That being said it doesnt have much of a nightlife they have a lounge but given how people purely come there to refresh themselves its pretty empty at any given time. The yours they offer were amazing I did 2. One package was curated tulum where we saw mayan ruins, did snorkeling,and went to a private beach club for lunch. Gabo was our guide he was awesome and funny. The other package was archeological something or other where we saw more ruins but the highlight for me was swimming thru the cenotes where u have mangrove on both sides of u, the water is crystal clear and cool. I saw a lil school of small fish in the water. Your local gost checks on you everyday mine was Pasqual. He checked to see f there was anything i needed everyday he decorated my room for my anniversary with a card chocolate rosepedals. Ran us a bath on the balcony with bath salt petals and bubbles right as we were arriving back from one of our excursions.
10,0 Excelente
Ventajas: I have travelled to many adults only all-inclusive resorts (Iberostar Grand, Secrets, Excellence) and Unico rates at the top. The combination of the resort design, food and drink, service/staff, and the beach sets this resort apart from the others. Their cocktail program is a unique feature, and I enjoyed the lack of “cheesy activities” that are pushed at other resorts. All of these features made this such a relaxing trip. Kudos to the following staff members: Kristel (room concierge), Cris (beach), Baldamar (Mura House restaurant), and Juan Carlos (20 87 restaurant).
Desventajas: The bed wasn’t the most comfortable, but not terrible either.
10,0 Excelente
Ventajas: Beautifully decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the foyer. We were upgraded to an Estencia Suite- the additional space is so worth it if you are considering an upgrade! I would personally recommend this over a swim up room! Views from ground level offer less privacy or view however the 2nd /3rd floor suites are incredible views of the ocean and resort. Room service is not to be missed as it’s restaurant quality dining to the comfort of your balcony for a more private meal overlooking the ocean. We did the snorkel con tortugas trip which was amazing to see three giant sea turtles! (Activity operators may seem less professional than the hotel superior level of service but their way is just more relaxed) Movie night under the stars is a great touch and all the restaurants specifically the Italian are amazing- couldn’t quite believe this was all inclusive. Finally the vibe of the hotel was spot on for us as 30 year old newly married without kids- great pool music for a party vibe without feeling like your in a hard rock pool party! Very classy and opportunity for party if you want it - just right !! We absolutely loved our trip - 10 days was perfect!
Desventajas: Absolutely nothing negative to report! Sadly the beach wasn’t as ‘white sand and crystal water’ as in some pictures but that was purely due to surge in seaweed populating at that time on the shore line
9,3 Excelente
Ventajas: It was first class. We stayed at many resorts around Mexico and this was by far our favourite. The food was not at all like most all inclusive places, it was delicious. We have two restaurants back in Australia and so we are fussy eaters, there breakfast buffet was the best we had ever seen.
Desventajas: Our waiter at night was quite rude but everything and everyone else was fabulous thanks
8,3 Excelente
Ventajas: 1- The Spa is really cool with a variety of treatments and massages. The hydrotherapy facility is amazing and the staff is really helpful at all times. The gym is well equipped. 2- The variety of restaurants at this hotel is amazing. And you can make your reservations in the Open Table app. The food is delicious and fresh. The breakfast and lunch at restaurant 20 87 have buffet service with a wide range of options. Cafe Inez is also a very nice spot in this hotel. 3- The staff at this hotel is always happy to help you even when they don't have the right answers or options. They need more training in a high standard customer service.
Desventajas: 1- The day of your arrival you talk to 5 different people since you enter through the main door before you get to your room. All of them providing lots of information, giving you lots of brochures, phone numbers to contact them in WhatsApp, selling tours, etc. it's not a pleasant welcome. 2- The noise in the 2 main pools is annoying, specially when they have pool parties. Try to get a room away from the pools if loud people/music are not your thing. They also have the pool LA Escondida which is away, quite, and relaxing but much smaller than the main 2 pools. 3- The staff at the 4 restaurants seems to be in a hurry all the time and you can see/feel it in their faces, not relaxing at all. 4- The service at the beach is NOT good at all. You have to self service in everything you need. 5- The little details are the key in making the difference and this hotel fails in some of them because some of the staff is not well qualify BUT at least they have the intention of making that difference.
8,0 Excelente
Ventajas: The room was very nice. The pools were great. There were enough lounge chairs for everyone even though the resort was full (not enough umbrellas/shade however).
Desventajas: The service was slow most of the time. Food was meh. The Mexican restaurant was especially disappointing. I could have survived on chips and guacamole, but neither was easy to get, I’m assuming because avocados are expensive. We ordered room service for breakfast one day because we wanted to leave early to get to a popular Cenote at opening time. We asked for French toast with a side of fresh strawberries (I emphasized fresh twice) and an egg white omelette (the menu listed a bunch of items in the omelette- like bacon and veggies- not “choice of”). The “omelette” arrived as plain egg whites and the French toast arrived with the teeniest cup of strawberry jam (supposedly compote). I called to complain (not that there is any recourse- which is why I do not generally like all-inclusive resorts to start with). The woman on the phone was very rude. No apology. Turns out I had to choose the ingredients of the omelette (they could have at least asked if I wanted anything in it if the ingredients were “choice of” since I didn’t say “I’d like plain egg whites”. Also, she informed me that “strawberries are extra”. Huh? Alcohol is free (which I drank only 1 glass of per day by the way, because I generally don’t like alcohol) but I have to pay for strawberries? Anyway, we decided to try in room breakfast one more time. This time I ordered the “waffles with strawberries” as listed on the menu, but just to be sure I asked the person (a guy this time) if these were fresh strawberries. He proceeded to tell me “no, it’s strawberry compote”. When I told him that he menu says “strawberries, not strawberry compote” he said “ok 2 strawberries then”. Unbelievable! We just cancelled the order and I had waffles with strawberries at the buffet. They were chopped into tiny pieces and served with a spoon by the cook who makes the waffles/pancakes. When I asked for a second spoonful, she filled the spoon halfway. Ridiculousness.
8,8 Excelente
Ventajas: Loved the space, the gardens, the pool, the beautiful decor everywhere, the design of the restaurants and the room! Also the Drinks were AMAZING with high end liquor and all included. Really amazing.
Desventajas: - the service was really amazing at times, and then sometimes was just terrible, like at the Hotel’s Cafe. The ladies there were simply rude! Overall mostly it was amazing, but I find it hard to bare when we encountered bad service again and again. - Room service was mostly good and timely but forgot to replace our Shampoos, bath salts etc. again and again. Ever when i specifically called to remind them to stock them they did not. - the food was very good mostly at the buffet but the food at the restaurants was just not as high end as it seemed that it needed to be. Nothing was really really delicious, everything just good, real nice presentation but as for taste, nothing was really there. - the seafood was just not great throughout, which was really surprising! The meat was Great!
9,5 Excelente
Ventajas: Excellent service. Great food/drink. Very clean. Good pool and room facilities. Plenty of activities to get involved in.
Desventajas: Lots of seaweed on the beach.
9,3 Excelente
Ventajas: This was our 2nd stay at Unico and it was just as good as the first time. The staff go above and beyond to make sure that you have a wonderful stay. We're already planning a return trip.
10,0 Excelente
Ventajas: En general el hotel es increíble. Su decoración está a otro nivel, preciosa y llena de detalles. La pieza es espectacular. Una vista al mar maravillosa, el Jacuzzi en la terraza es un sueño (todos los días te lo dejan preparado para la vuelta de la playa. Jacuzzi time), te dejan muchas toallas en el baño, además este es perfecto!!!. En cuanto a la playa excelente el servicio pero la playa ensimisma no es tan buena porque tiene muchas piedras. Hay que buscar el lugar apropiado para entrar al agua. Además está el Alga que no la deja tener ese color turquesa que solía tener. En todo caso, la arena está impecable ya que limpian el alga frecuentemente . Hay muchas piscinas y bares de un diseño precioso. Podría seguir mencionando cosas fantásticas de hotel ya que de verdad que es una maravilla
Desventajas: El personal es excesivamente atento, al punto que algunos llegan a ser un poco asediantes. Sobre todo los que quieren mostrarte las instalaciones para venderte una membresía. Otra nota baja me parecieron los restorantes. No es que sean malos, pero en comparación a todo lo otro del hotel, me parecieron de una calidad menor. Además, debiera existir la posibilidad de tener siempre un bufet disponible, sin tener que reservar.
9,3 Excelente
Ventajas: Special thanks to Javier and Erick for making our stay better.
Desventajas: Almost all of the staff looked quite tired, even though they were trying their best to act professional, I think they are over working. The first room we got was damped, we smelled it all day. Thanks to Javier they changed it after we asked.
9,1 Excelente
Ventajas: Almost everything was wonderful. Centre tour and massages were great!
Desventajas: Beach isn’t great but pools make up for it! And I’m a beach person. Read that others complained about music at pool but they must have fixed that because the music was super faint and really inoffensive and pleasant.
La Misión - Puerto Aventuras - Edificio
10
9,2 Excelente (174 opiniones)
107 €+
Detalles Opiniones
Si decides alojarte en LM by Inmense de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Playa Xpu-ha y Dolphin Discovery. Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición.
10,0 Excelente
Ventajas: It was quite and secluded from the attractions and business of night life.
10,0 Excelente
Ventajas: El personal es EXCELENTE! El mejor servicio. El complejo vacacional en "Puerto Aventuras" es magico, muy seguro y tranquilo. Es preferible visitar en auto. Es un pequeno hotel con servicio personalizado.
Desventajas: No hay clima en el restaurante, pero en las fechas de mi visita no se requeria.
8,8 Excelente
Ventajas: I was very impressed with the breakfast selections and service!
Desventajas: Bed mattress could have been a little more comfortable. Otherwise everything was great.
9,3 Excelente
Ventajas: El personal, siempre dispuesto a ayudar. La habitación contaba con todas las comodidades. El desayuno.
Desventajas: El agua caliente no siempre funcionaba correctamente, pero nada grave.
10,0 Excelente
Ventajas: Food
9,3 Excelente
Ventajas: Hermosa vista desde habitación, rico y bien servido el desayuno nivel gourtmet.
Desventajas: Alberca temperatura fría. No se disfruta.
10,0 Excelente
Ventajas: Su pileta natural y la vista y tranquilidad
Desventajas: El desayuno. Es diferente al gusto argentino.
9,3 Excelente
Ventajas: Un excelente lugar, con muy buen servicio de parte de todo el personal y desayunos exquisitos. La ubicación (Puerto Aventuras) es un lugar fabuloso y con mucha seguridad puedes andar por todo el lugar, muchos lugares para visitar, aunque con espacios de playa accesibles muy reducidos.
Desventajas: La ubicación de la suite esta apartada del Hotel LM, tienes que regresar por las mañas para el desayuno y para cualquier servicio adicional que solicitas. su espacio de alberca es muy reducido, es un lugar pequeño ideal solo para parejas. Si vas en familia no creo que sea la mejor opción.
10,0 Excelente
Ventajas: La tranquilidad y la vista
10,0 Excelente
Ventajas: Staff was very friendly. Property had lots of security. Food was amazing.
7,5 Muy bueno
Ventajas: The breakfasts were excellent, service was stellar , it was overall great and I will return
9,5 Excelente
Ventajas: Enjoyed the location and facilities. Very clean and safe. The breakfast was sufficient for what we need. Staff was friendly and efficient. Room was clean and comfortable. Very quiet and peaceful facility. Staff surprised my wife on the morning of her birthday with a small cake with our coffee in the room. Was very nice !
Desventajas: Some language barriers but was always able to communicate what was needed with my limited Spanish. Even though most rooms were occupied, did not see other guests utilize the facilities, so not sure if the staff would be able to handle a increase of requests from guests. Pool filter seemed to not be working quite right, so the pool was a little cloudy. Maintenance was working to fix the issue the day we were leaving.
Esencia - Xpu Há - Edificio
11
9,2 Excelente (154 opiniones)
935 €+
Detalles Opiniones
Si decides alojarte en Hotel Esencia de Xpu-Ha, estarás a 1 min en coche de Playa Xpu-ha y a 7 de Dolphin Discovery. Tendrás conexión a Internet por cable gratis, tintorería o lavandería y atención multilingüe a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
9,3 Excelente
Ventajas: beautiful villa right on the beach , and a couple of pools if you dont like seawater
10,0 Excelente
Ventajas: Everything was just perfect and meticulously detailed. Owner Kevin has done a fantastic job and seemed to be constantly involved in supervising everything and everyone. We will undoubtedly go back possibly with our Mexican friends who did not know about this place!
Desventajas: Nothing
9,5 Excelente
Ventajas: Attention to detail Attentive and efficient service Excellent room and bathroom Beautiful grounds Serene feel
Desventajas: Minor service issues on a particular day, seemed understaffed. More food options Little Music in pool area The sargasso! But not hotel’s fault
10,0 Excelente
Ventajas: Too much to mention - from the welcome of all the staff, the outstanding service during our stay and the beauty of the surroundings this property has everything. The ambiance is tranquil and relaxing, rooms are stylish with an eye for detail. Beach side location outstanding.
10,0 Excelente
Ventajas: Attentive staff provided seamless service consistently. The grounds are a wonderful haven to behold which provide a sanctuary for the resident wildlife.
Desventajas: The unfortunate seaweed situation pollutes what would be a perfect beach.
10,0 Excelente
Ventajas: perfectly designed hotel. beautiful property with a great staff and restaurants. a relaxing, quiet beach that was never crowded.
10,0 Excelente
Ventajas: Amazing location, great rooms, wonderful staff and fantastic food. This hotel has it all! I can’t wait to come back!
Desventajas: I wish I could have stayed longer
5,8 Bueno
Ventajas: La cama muy cómoda y el Lugar muy bonito
Desventajas: Se me hace muy caro para lo que es
9,5 Excelente
Ventajas: Everything!
Catalonia Royal Tulum - Solo Adultos - Xpu Há - Edificio
12
9,0 Excelente (2.085 opiniones)
279 €+
Detalles Opiniones
En Xpu-Ha, este alojamiento en primera línea de playa ofrece una buena ubicación en el barrio de ocio, a menos de 2 kilómetros de Cenote Cristalino y Playa Xpu-ha. Cenote Taj Mahal y Ecopark Kantun Chi también están a menos de 3 kilómetros.
9,5 Excelente
Ventajas: For the cost we paied, is VERY good deal. We got even un upfrade, so for the cost of the standard room, we got a Junior suite and the "priviledge" entrance. That was very nice. The room was nice, big and confy as you can expect from a 5 star. Big shower, big bathroom, nice terrace. The sea was not at his best during our stay: always a bit rough and pretty full of algae. So all the guests were around the big swimming pool most of the time and the beach was quite empty. The staff was very very nice: all the waiters and room-cleaners supersweet and polite. The 5 different restaurants can be pretty full at peak time in peak season, so if you go around 8-8.30PM, you have to wait a bit before to get your seats. But we were in peak season and at that time was full of italians and italians all have dinner at same time. So i suppose usually you will not have a problem. The 5 different restaurant are nice because you can change style and food, but none of them is very very good...they are all average. We had acces to the "exclusive" one ("BeLoved") and we did not like it: was kind of nouvelle cousine, so very small portions (ok, you can ordere as much you want) and with kind of sophisticated food.....but very international type and nothing to talk home about. The best restaurant was the Grill (kind of steak-house) because he prepare very simple food (meat grilled) but very high quality and perfectly cooked. The buffet restaurant was good...average for a 5 star hotel, but still good with big variety of food. The swimming pool was no deep at all (you can walk anywhere inside it, never more the 1.5 meters deep) and in the evening the water was pretty warm after many hours of sun. The cocktail arre all with very little alcool (but again: being an all inclusive, it meke sense: you can have how many you want and I suppose the management don't wish to have aroudn many drunken clients).
Desventajas: The Animation Team is doing a good job: exist but is not too much intrusive. They do some activity but not too much. This is good. On the other hand, the "disco club" seems not to work. Considering the Hotel is isolated, I think a bit more of activity in late night will be good. You are forced to go to bed more or less around 23.00. No big deal but considering there are also many young couples, I think the disco club must work. Some of the hostess (the girls that make you enter in the restaurants) can be pretty rough: they think they are managing a top class restaurant in Paris. Differently from the waiters, all very sweet and friendly. At the end the staff at the Buffet restaurant (in theory the worse restaurant of the 5) was the best for attitude.
10,0 Excelente
Ventajas: La excelente atención del personal, la playa y los jugos naturales de la playa eran delciosos , el restaurante en la playa muy Rico las tostadas de atun . En gral superó mis expectativas favorablemente
Desventajas: Nada de que quejarme !
8,8 Excelente
Ventajas: The walk to the beach and the hotel in general are really beautiful. The staff is really nice and make you feel like at home from day one! Food quality is very good too.
Desventajas: For a 5 stars hotel, in my opinion, the beds were not very comfortable. Despite of their efforts for maintaining clean the beach, there's a huge problem with the seaweeds that doesn't make it very appealing to swim in.
10,0 Excelente
Ventajas: The variety of activities made available daily to the guests. They did their very best to keep it fresh. Great talent. Great service from ALL the staff. Everyone there tried to accommodate reasonable requests without any trouble. The monkeys were sooo cute! All around, it was a great value for the price!
Desventajas: The food and some of the bottom shelf alcohol was not good quality, but considering the price, it is expected of an all-inclusive resort. Not really a problem.
10,0 Excelente
Ventajas: La atención
Desventajas: La playa
10,0 Excelente
Ventajas: Great adult's only resort. The resort was at capacity during our stay but you would not have known this as we never felt crowded. We would recommend the privilege rooms as it comes access to a great restaurant (for breakfast, lunch and dinner).
Desventajas: The aircon was not working in our room (to a high standard). This was eventually addressed. Management sorted it as quickly as they could.
8,8 Excelente
Ventajas: We got upgraded to privilege. Staff was friendly. Choice of food was adequate. There were daily activities that you can join.
Desventajas: There were seaweed in the water but we already expected that. Beach sand was white and soft though.
10,0 Excelente
Ventajas: Excelentes instalaciones, alimentos variados y de buena calidad pero sobretodo la eficiencia y amabilidad de todo el personal no tiene precio. De las mejores experiencias de viaje en mi vida.
Desventajas: Todo me gusto
7,5 Muy bueno
Ventajas: Es muy grande tiene un bosque q tenes q atravesar por medio de un puente para ir de las habitaciones a la playa
Desventajas: Nada
9,5 Excelente
Ventajas: All food, drinks and breakfast etc was fine; a lot of choice and variety; The staff - in general - was very friendly and polite; Great location, nice ambiance, and no children :) (adults only)
Desventajas: Overall no real complaints as such, however, two things i can note are the following: 1) unfortunately there was quite a lot of sargazo (seaweed) in the entire area, i.e., not just at the resort but all over the place; in 10 days we had just 1 day were there was almost no seaweed at all; the other days there were always batches of seaweed around; although you get used to it, that could have been better - although it is obviously not the resorts fault in any way; 2) i noticed that most bartenders would be extra friendly to people that would leave them tips, whereas they were sometimes somewhat indifferent to those who did not, in practice that could entail not being the first in line when ordering drinks etc.; which I considered a bit annoying here & there; I obviously get it - as people live off tips as an addition to their salaries - but it would have been nice if it had been a bit less. However, this was not always the case and more an exception to the general rule that most staff were polite, professional and friendly
10,0 Excelente
Ventajas: Catalonia Royal Tulum is our home away from home. Service is truly exceptional with every single staff going above and beyond in making sure that you feel welcome and truly taken care of. We are happily (and many times) returning guests and this time, we were honoured with a palm tree planting ceremony by the management and staff. How incredibly thoughtful! The food is great, rooms - comfortable and inviting, the beach - magical. We are already planning our next trip.
Desventajas: NOTHING
7,0 Muy bueno
Ventajas: Es un hotel de pocas habitaciones , en consecuencia siempre hubo lugares disponibles para todas las actividades. Personal entrenado en la atención del huésped, trato amable, sorprende que se acuerden de tu nombre. Recomendable
B&B Mom's House - Puerto Aventuras - Edificio
13
9,7 Excelente (26 opiniones)
81 €+
Detalles Opiniones
El B&B Mom's House se encuentra a solo 150 metros de la playa de Puerto Aventuras y a 10 minutos a pie del puerto deportivo. Tiene un jardín inmenso y piscina. Por las mañanas sirve desayuno americano de forma gratuita. Las habitaciones son modernas y están decoradas con muebles de madera. Todas tienen altillo, baño privado con artículos de aseo gratuitos y terraza amueblada con vistas al jardín. También disponen de aire acondicionado e incluyen un armario. Los huéspedes de este bed and breakfast tienen a su disposición una cocina común. A 1 km hay un supermercado y a 800 metros hay restaurantes. El B&B Mom's House también alberga una zona de estar compartida provista de una mesa de comedor. Además, dispone de conexión Wi-Fi gratuita. Los propietarios, que viven en el mismo establecimiento, alquilan bicicletas y ofrecen clases de yoga. Este establecimiento se encuentra a 2 minutos a pie de un campo de golf. Xcaret se encuentra a 12 minutos en coche y Playa del Carmen, a 15 minutos en coche. El aeropuerto internacional de Cancún queda a 1 hora en coche.
9,5 Excelente
Ventajas: We felt like home! The room is very clean and spacious, the garden is beautiful and even has a pool. Mary is a great host, she made us feel very welcomed and prepared a delicious breakfast for us in the morning. Highly recommended!
9,3 Excelente
Ventajas: Amabilidad y limpieza. Excelente servicio. Mari Jo te hace sentir en casa. Restaurantes y actividades a 5 minutos caminando.
10,0 Excelente
Ventajas: Todo fue PERFECTO! La atención de Mary Jo es impecable. El desayuno es delicioso. El lugar es limpio y la zona muy buena para salir a conocer todos los atractivos de la riviera Maya. Si estás mirando este alojamiento, NO DUDES EN TOMARLO. La energía del lugar es deliciosa, se duerme divinamente.
Desventajas: Todo me gustó!!!!!!!!!!!
9,5 Excelente
Ventajas: Las atenciones de MariJo es muy buena host
Desventajas: Si estás buscando un alojamiento con playa al pie del lugar es importante que sepan que la plata está caminando como a un km
10,0 Excelente
Ventajas: Mary Jo is an excellent hostess, very friendly and helpful. She made us feel right at home. Wonderful place for holiday in a lovely home, very clean and quiet. For us the best accommodation during our holiday. The breakfasts were very good. Thanks dear Mary Jo for all!
Desventajas: Really nothing.
9,3 Excelente
Ventajas: More a private house, than B&B, with fantastic host, amazing breakfast and superb location. During high season Puerto Aventuras is one of the best places to stay on the Riviera Maya. The whole hotel zone is enclosed, so no crowds, clean and nice beach. Plus, a good starting point to see other places. Maria speaks very good English, so can always help and advice.
Desventajas: That's a private house, so don't expect much privacy, especially on the ground floor. Bathroom is private, but not en-suite.
10,0 Excelente
Ventajas: The location. The use of a pool. But above all the very warm, sincere welcome and wonderful food that the owner provides.
Desventajas: Nothing to say for this!
10,0 Excelente
Ventajas: You are staying in a room in a lovely couple's house, and they couldn't make it more welcoming, relaxed, homely and easy. Mary Jo served an incredible breakfast each day, with fruit, granola, plenty of coffee and homemade cake as a bonus! The house is realy lovely, the room has a private door onto the huge garden which is communal with the neighbours, but with your own table and chairs. There is also a pool for use although I was too busy exploring to go in! Mary Jo has great local knowledge and can help you out with whatever you are looking to do. You have your own bathroom which is large, with a great shower, just next to your room.
Desventajas: Nothing!
9,5 Excelente
Ventajas: We really enjoyed our short stay in Mom's House! The rooms were good and clean, breakfast with home made bread and cakes (they were delicious!!) was very nice. You can sit in the garden and relax or even swim in the pool. Mary was such a lovely host and it was a place where you can feel like home! PS: Her little dog "Couscous" was also very cute!
7,5 Muy bueno
Ventajas: Es una casa muy bonita en un condominio bastante exclusivo. La anfitriona es encantadora y prepara unos desayunos deliciosos. La habitación en la que estuvimos es muy amplia.
Desventajas: Es muy difícil llegar hasta la casa. Tampoco sabía que era una casa donde viven los dueños, al igual de las que se reservan por Airbnb, por lo que no tienes mucha privacidad.
10,0 Excelente
Ventajas: At the property I particularly liked the wonderful breakfast Mary Jo provided, so healthy and colourful and tasty. I also very much liked her peaceful garden. I liked the fact that the area was very safe to walk even at night, and that it was easy to walk to the wonderful marina, shops, cultural events and bus stops.
Desventajas: There was nothing I didn't like.
10,0 Excelente
Ventajas: The host is really lovely and we can recommend the staying at Mom‘s home to 100%. She does everything posible that the guests feel comfortable for example she gave us a lot of recommendations where to eat and she recommended us a good dive shop and she even drove us directly to the dive shop. The breakfast was absolutely amazing with a lot of fruits, homemade marmelade, homemade bread and a delicious cake (especially the carrot cake) and if you want to you even can have eggs. The house is situated in an area where only residences have access so it is very safe.
Omni Puerto Aventuras Beach Resort - Puerto Aventuras - Edificio
14
8,6 Excelente (1.187 opiniones)
161 €+
Detalles Opiniones
Si optas por alojarte en Omni Puerto Aventuras Beach Resort durante tu estancia en Puerto Aventuras, estarás a pie de playa, a pocos pasos de Museo CEDAM y a apenas 3 min a pie de Dolphin Discovery. Tendrás una sala de ordenadores, tintorería o lavandería y un servicio de recepción las 24 horas a tu disposición. Las instalaciones para eventos de este complejo incluyen zona para conferencias y una sala de reuniones.
6,3 Muy bueno
Ventajas: I booked for 2 adults and a child ! Breakfast was included apart from the child ! He had to starve unless we paid , the staff in the lobby were miserable ! Good was good . All we heard was “ you have to pay for that “ we are aware of the payment for food etc without being reminded . They gave us 2 pool towels , the kid had to drip dry !!! I seriously had to request a towel for him ! Stupid people !!!
Desventajas: That my grandchild seemed to be invisible !
8,3 Excelente
Ventajas: Location was fantastic, with a very nice beach and nice pool. Room was generous with a very good bathroom
Desventajas: Breakfast wasn’t great. Staff were a bit grumpy. They charged us for drinking water; none of the other four hotels in Yucatan did. Finally, the cleaning product they use is so smelly that it made us a bit sick
10,0 Excelente
Ventajas: Everything
8,3 Excelente
Ventajas: Los desayunos estuvieron muy bien, sobretodo la fruta. La ubicación es excelente. La playa casi no tiene sargazo.
Desventajas: El agua en el baño se fue en 2 ocasiones mientras estábamos bañándonos. TUVIMOS QUE LLAMAR A LA A RECEPCIÓN. El agua de la alberca estuvo sucia los 5 días de nuestra estancia, razón por la cual no nos atrevimos a usarla.
9,3 Excelente
Ventajas: Clean and very quiet. Relaxing. Best resort area. Safe.
Desventajas: The ice machine broke
9,3 Excelente
Ventajas: La ubicación y servicios de la zona.
Desventajas: Sin ascensor.
9,5 Excelente
Ventajas: Todo
Desventajas: A lo mejor esta un poco anticuada algunas cosas, pero sin duda repetiria.
8,3 Excelente
Ventajas: La playa
Desventajas: El desayuno
9,5 Excelente
Ventajas: Location is great, nice beach front
Desventajas: Old building
9,3 Excelente
Ventajas: exelente playa y enfrente los mariscos marlon buenisimos
8,3 Excelente
Ventajas: The room was spacious and the bed was very comfortable. Very nice beach with great snorkeling. Unaffected by the sargassum (fraction of the impact in other areas due to the southeastern facing section of beach and daily cleaning)
Desventajas: The staff is unfriendly. I’m sure they get a lot of suburban a__h_ole gringos who think the world owes them a favor but it’s their job to be nice and welcoming and they are bad at it.
10,0 Excelente
Ventajas: Location: excellent; food: exceptional; beach bar: superb, staff: great!!!
Desventajas: Pool bar closed too early. Fitness facility (third party) not on par w/ the rest of the hotel.
Catalonia Riviera Maya - Puerto Aventuras - Edificio
15
8,4 Excelente (2.560 opiniones)
195 €+
Detalles Opiniones
En Puerto Aventuras, este alojamiento en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a quince minutos a pie de Kantenah Lagoon y Dolphin Discovery. Playa Oasis y Marina de Puerto Aventuras también están a quince minutos.
9,1 Excelente
Ventajas: ¡El complejo era genial! Un montón de comida y bebida. Hay muchos restaurantes para elegir y una amplia variedad de alimentos. El bufé era bueno, un montón de opciones. Los 5 restaurantes de especialidades eran muy buenos con las tapas en la barra listas para nosotros. El personal era muy agradable. Estaban buenísimas. Muy amable y servicial. Había bares por todas partes.
Desventajas: El wifi era inestable. La playa era muy rocosa. Se necesitan zapatos para el agua para no hacerse daño. Solo hay unas pocos sitios sin rocas.
7,5 Muy bueno
Ventajas: The beach . It is small but not crowded. The sea water is clean, calm and transparent with a lot of fishes. The main restaurant with a good buffet choice and the possibility to reserve the other restaurants.
Desventajas: the room with no view and always humid the market stalls in the middle of the resort
9,5 Excelente
Ventajas: Staff, facilities, paella day, and different activities for all family Staff was amaaaazing!! Mayoli,, Miguel y Julio en las Brisas, Ivan in spanish restaurant, luis at grill rest, Bladimir from guest relations Nd guys from daily activities Mitzi :) Thanks for making our stay special
10,0 Excelente
Ventajas: The restaurants were fabulous. The buffets were great as well. The staff could not have been nicer. Plenty of pools and bars to get a drink. If you go hungry or thirsty here, it’s your fault.
Desventajas: Really no complaints, other than the pools seemed to be closed in the evening. Would have been nice to been able to swim in the evening after the blistering sun had gone down. Maybe that’s a regulation I’m not aware of.
6,5 Muy bueno
Ventajas: Camas comodas, los quesos estaban ricos y los tragos también y por ser privileg nos lkevaron tabla de quesos y luego una de dulces (macsrrones y chocolate blanco)
Desventajas: En el desayuno los omeletes desabridos, quemaban el relleno y tuve que pedir que retiren la cebolla negra de lo quemada que estaba, el café aguado, lo único que me agrado fueron los quesos La comida desabrida, soli pude ir al restaurant italiano y el carpacio estuvo agradable pero los spaguettis con langostinos desabridos y servidis de cualquier manera, no hay relación con lo pagado y la categoria que ostenta el hotel. La playa con sargazo y la dejan amontonada en ls orilla y desprende mal olor; los huespedes que no encontramos lugar frente a la piscina podemos usar la reposeras que estān frente a la playa pero con ese olor no es tan agradable, el hotel debería pensar en el huesped, no creo que sea tan complicado retirar el sargazo de la arena La habitación muy pequeña para ser triple con camas king.
9,3 Excelente
Ventajas: Cleaning staff was terrific! Didn’t feel like we were being “policed” by staff.
Desventajas: There doesn’t seem to be enough pool chairs for all of the guests and it’s a fight to get pool chairs. The party pool was really loud and got annoying sometimes but I know a lot of people like that.
7,5 Muy bueno
Ventajas: El personal de recepción, hostelería y limpieza es muy amable. Las habitaciones son geniales.
Desventajas: La playa está infectada de sargazo, no hay ni un metro limpio, con lo que bañarse es imposible. Además, el olor en buena parte de las zonas exteriores es insoportable. En cuanto a la piscina, solo se puede utilizar hasta las seis de la tarde, con lo que si algún día vas a hacer alguna excursión es imposible darte un baño a la vuelta. Por la noche, a partir de las once todos los bares están cerrados, así que o te vas a la discoteca o a dormir. Por otra parte, solo hay dos restaurantes tipo buffet y un 'grill' de hamburguesas y perritos calientes donde puedes comer (el resto está cerrado a mediodía) y, de nuevo, solo en estos se puede cenar sin reserva (y reservar en varios de los otros, como el mexicano, el español o el japonés, es imposible incluso con varios días de antelación).
7,5 Muy bueno
Ventajas: Buffet is excellent
Desventajas: sound proofing was bad, not enough beach towels
9,5 Excelente
Ventajas: Limpieza instalaciones
Desventajas: Playa y algunos elementos del personal son poco atentos
8,0 Excelente
Ventajas: Todo
Desventajas: Tendrían que buscar un sistema para poder zafar en algún momento del zargazo ,poder útilizar en la estadía por lo nos un día salida en barco a alta mar
10,0 Excelente
Ventajas: Todo estuvo muy lindo
7,5 Muy bueno
Ventajas: La amabilidad, con algunas excepciones.. pero el 99 % fueron espectaculares.
Desventajas: Poca variedad en el Buffet
8,8 Excelente
Ventajas: la estadía en conjunto, suficiente para un fin de semana familiar
Desventajas: el mar, es temorada de mucho sargazo, y las piscinas son algo pequeñas, falta áreas con sombra disponibles en camastros
Coral Maya - Puerto Aventuras - Edificio
16
8,2 Excelente (106 opiniones)
96 €+
Detalles Opiniones
Si decides alojarte en Coral Maya Condo Hotel de Puerto Aventuras, estarás cerca de un campo de golf y a menos de 15 minutos en coche de Playa Xpu-ha y Dolphin Discovery. Tendrás atención multilingüe, consigna de equipaje y una caja fuerte en recepción a tu disposición. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) a petición y aparcamiento sin asistencia gratuito.
6,3 Muy bueno
Ventajas: The location
Desventajas: The condo was not ready when we got there, despite of our arrival being at 6:30 pm. They gave us another condo to use until they had ours ready, but the lady said it would take them one our and a half to clean and it took them three hours. So we only checked in to our unit past 9 pm. When we booked, they asked a time frame for our arrival and I said between 6 and 7 pm. I don’t know what could possibly have happened that did didn’t have the unit ready at 6:30.
8,8 Excelente
Ventajas: En general muy lindo. La pileta hermosa. Las habitaciones muy amplias y cómodas, cumple con "las 3 B" Bueno bonito y barato. Volvería!
Desventajas: La mesa de pool estaba inclinada hacia al medio, tipo embudo.
9,3 Excelente
Ventajas: Estavan amplios y comodos
Desventajas: El agua nunca salio caliente
10,0 Excelente
Ventajas: Que tiene alberca y cocineta con todo lo necesario. Que limpian el condo todos los días. El lugar es muy seguro y con control de todos los que entran a el área residencial.
Desventajas: Que no tiene playa. Dice que tiene acceso a la playa pero hay que caminar por la calle para llegar.
10,0 Excelente
Ventajas: Esta muy sercas de los parques mas importantes y es un lugar muy tranquilo y familiar para descansar
8,8 Excelente
Ventajas: Los servicios estaban siempre a disposición, lugar tranquilo para disfrutar en familia, piscina recién llena y súper limpia, muy buen trato de todo el personal
Desventajas: Están en obra la residencia medianera, igualmente muy respetuosos, pero se escucha bastante
7,5 Muy bueno
Ventajas: El lugar muy lindo
Desventajas: El wifi funcionaba muy mal, se desconectaba todo el tiempo .
8,0 Excelente
Ventajas: Todo
Desventajas: Q no tuviera bicicletas para los huéspedes Tal vez una TV extra en el primer cuarto
6,8 Muy bueno
Ventajas: Dined at the Divot and Hippo's and both were good . Marina and dolphin park are nice .
Desventajas: Beach access is limited and bad seaweed problem on most beaches in Playa del Carmen area . Not great if you love the ocean .
8,0 Excelente
Ventajas: El lugar es mágico
Desventajas: Le falta mantenimiento a las instalaciones
5,0 Bueno
Ventajas: The location and pool were great.
Desventajas: Some bottled water would have been great after a long flight from Australia.
7,5 Muy bueno
Ventajas: La alberca,,, está muy bonita!
Desventajas: El servicio de limpieza,,,en particular las toallas ,algunas muy viejas, recortadas,,,y el personal ni dejaba lo necesario,,,debería tener toallas de piscina y de cuarto,,,no dejaban las que necesitábamos,,, realmente molesto que no cambiarán las toallas y muy fijadas en el número y apurandonos para salir desde las 10,,,, diciendo que teníamos que checar salida a las 11,,,siendo que en la página de Booking especifican hasta las 12am,,,,pero de todo lo demás muy bien! A excepción del personal de limpieza,,,,lo recomendaria
Dreams Puerto Aventuras Resort & Spa - Puerto Aventuras - Edificio
17
8,1 Excelente (974 opiniones)
248 €+
Detalles Opiniones
Este alojamiento junto a la playa de Puerto Aventuras se encuentra a diez minutos a pie de Dolphin Discovery y Marina de Puerto Aventuras. Club de golf de Puerto Aventuras y Ecopark Kantun Chi también están a menos de 5 kilómetros.
9,3 Excelente
Desventajas: El hotel tenía algunos problemas de mantención pero la personal amabilidad del personal hacia perdonar todo.
7,0 Muy bueno
Ventajas: La atencion de todo el personal en especial de marcos.dulce y yesenia y la comida muy rica del patio restauran.gracias.mary tere tabasco mexico
Desventajas: El mar mucho sargaso
7,5 Muy bueno
Ventajas: La experiencia de ver a los delfines, el Kids club
Desventajas: Inconvenientes con los elevadores, vecinos ruidosos. Las instalaciones de los banos....no estan en las mejores condiciones.
9,3 Excelente
Ventajas: Me agradó la atención del personal, la comodidad de la habitación y la calidad y variedad de los alimentos.
Desventajas: No me gustó la limpieza de las piscinas, no pude meterme a algunas por lo sucia que estaban. Veía que en las noches había gente limpiando, pero no era suficiente, siempre estuvieron sucias.
5,8 Bueno
Ventajas: El servicio y la amabilidad de los trabajadores.
Desventajas: Encontré una cucaracha en la habitación.
10,0 Excelente
Ventajas: La atención del personal es excelente!!
Desventajas: La playa está sucia y pequeña
5,0 Bueno
Ventajas: The staff was great for what they had to work with. They did the best they could do.
Desventajas: The smell was horrendous. The furnishing either need to be upgraded or cleaned (i.e. The lampshade in the room had stains all over it). It may have been the wrong time of year but the beach was covered with seaweed and it was closed. Not good when you're going some place that shows photos of beautiful beaches.
8,3 Excelente
Ventajas: I liked the entertainment at the theater and the live performances at the lobby. I had a great time!
5,5 Bueno
Ventajas: Xcaret
Desventajas: El hotel muy chico, comparado con otros hoteles de la cadena dreams está feo y no tienen la misma calidad en las bebidas, el personal tampoco fue lo más amable.
6,3 Muy bueno
Ventajas: La atención personal
Desventajas: Remodelación de instalaciones
7,5 Muy bueno
Ventajas: El show de los delfines y la atención del personal en bar y buffet. Creo que lo que salvo la estancia fue la amabilidad de los chicos.
Desventajas: No abrieron los restaurantes de especialidades. Elegimos este hotel porque hemos estado en varios de la misma cadena y sus restaurantes realmente son buenos. Es una lástima que no abran su restaurante asiatico y que sólo abra el italiano y sólo abrió uno de los días de nuestra estancia. Las instalaciones están un poco abandonadas y el cuarto se nos inundo débido a una fuga en una manguera del lavabo. Ni llamada del gerente para una disculpa, ni cambió de habitación, entro el servicio de mantenimiento y sacaron el agua con jaladores.
4,0 Bueno
Desventajas: Nome han dado factura y se portaron muy groseros
9,4 Excelente
Ventajas: Personal muy amable y relajado. Nos encantó la playa a la que nos llevaron.
3,7 Regular
Ventajas: The staff were really nice.
Desventajas: The food at every restaurant on the resort was awful. The only good thing I had was the chips from the convenience store. I ended up eating at the hard Rock down the street and it was sooooo goood! Tooo many flies. Watered down drinks. Pool was was nice and clean when i arrived but eventually turned a disgusting dark green blue because it was filled with bugs, bird feathers and anything else you can think of. The pool filter must have been broken. The room was nice except for the parts of the roof that kept falling onto the bed. I would not stay here again.
3,7 Regular
Ventajas: The room was nice
Desventajas: The hotel is in a very bad condition and not maintained at all Some animals were caged and not taken care off The food was horrible No cocktails No English speaking staff No clean pool No beach No confort Not happy at all
Este alojamiento junto a la playa de Puerto Aventuras se encuentra a diez minutos a pie de Dolphin Discovery y Museo CEDAM. Marina de Puerto Aventuras y Club de golf de Puerto Aventuras también están a menos de 2 kilómetros.