Velingrad hoteles

Ventajas: big room, very clean, the owner is very nice and can customize your breakfast. highly recommend.

Desventajas: Nothing

Ventajas: Comfortable rooms, amazing view, quiet area, shops are a 10min walk. Very nice host, a warm welcome and great service. I was admired.

Ventajas: Super sweet host The room was big and clean Jacuzzi and sauna are nice

Ventajas: Internet

Desventajas: Everything was perfect.

Ventajas: The hostess was the sweetest lady very ,helpfull ,the room was very clean

Desventajas: The wifi reception wasn't steady and the internet was slow

Ventajas: El desayuno, hecha por la mujer que regenta la casa, magnífico, las habitaciones son estupendas, el jacuzzi estupendo!

Desventajas: no hubo nada que no nos gustase

Ventajas: The Hotel was according to our expectations, the pool area perfect and clean. The Hotel was extremely quiet and the view of the pools and the adjacent mountains, beautiful and relaxing. Extremely abundant breakfast. We didn't like the room, the furniture is not suited to a 5-star hotel and has only one drawer for three people. furthermore the single bed is very uncomfortable because it is made from an extendable sofa. We would have liked a night light or a wall light over the single bed because the third guest has to move at night with complete darkness. Apart from these shortcomings, we will be back.

Desventajas: We did not like the third bed and the lack of night lighting for the third bed. The first night we arrived, we had dinner at the Hotel, but the following days we preferred to have dinner in the Center, because we judged the Grand Hotel's flow rates to be extremely minimal for an average appetite.

Ventajas: great facilities, staff are very nice and professional

Desventajas: the hotel restaurant doesnt do the 5star hotel any justice, standards need to increase and be maintained, making sure every dish on the menu is amazing when ordered

Ventajas: Magnífica situación, sobre todo si te interesa el senderismo. Junto a la piscina parte un sendero desdibujado, que se interna de un modo brusco en un bosque impresionante, en el que hay que llevar cuidado para no extraviarse.

Desventajas: La habitación me pareció pequeña para un cinco estrellas, (en mi opinión el hotel es un cuatro estrellas), y había ciertos detalles que implicaban dejadez. Velingrado en general, no me gustó nada, desde luego es una población a la que no regresaría, y me resulta muy difícil entender las opiniones que sobre la misma se pueden encontrar en internet.

Ventajas: Very nice spa area, excellent breakfast, outstanding customer care and services.

Ventajas: Breakfast and location were excellent.

Ventajas: Spa

Desventajas: No internet in the rooms

Ventajas: Lovely spa facilities and not too busy. Good value for a large room and included toiletries and dressing gown to wear at spa. Very helpful staff.

Desventajas: Disappointing evening meal, though not too expensive for a hotel. Piano bar is only open Friday and Saturday nights. Some additional spa treatments could be put on room bill, others had to be paid for with cash or card!

Ventajas: buen hotel, buen servicio

Desventajas: La localización, está alejado del pueblo, vendría bien un autobús que te bajara a la zona centro.

Desventajas: The adult pools were too deep. There was no animators for the kids as written on the kids room.

Ventajas: Location, facilities foodand comfort.

Desventajas: Bowling was closed

Ventajas: Excellent Spa hotel with large selection of in-door and out-door pools, spa facilities and services. I am very pleased with the high level of customer care and assistance provided by the hotel staff of the reception & front-desk.

Desventajas: No negative remarks.

Ventajas: The staff is great and so polite. Breakfast was devine.

Desventajas: The furniture should be renewed

Ventajas: I like everything regarding accomodation and spa facilities.

Desventajas: We had to wait a lot to be served in the restaurant. The dishes have not been brought at the same time for all, the first person finished eating before the order came for the follower. I think the cook does not cope and the waiters are not trained.

Ventajas: Perfect SPA hotel for family with children. Very clear rooms and nice responsive staff. Very good SPA and masseur as well.

Ventajas: Es segunda vez que venimos en este hotel e estamos encantados de la ubicación, la limpieza, la tranquilidad. Habitaciones y zonas comunes muy limpias y calientes.

Ventajas: - View - Quiet and relaxing hotel - Friendly service at the pool bar

Desventajas: - People at the reception were not so friendly - Location (distance to city center) - Ugly neon colored lights in the room

Ventajas: Hotel was very nicely arranged, rooms are big and well furnished. We had an apartment on the last floor with a very nice view of the city. The bed was very comfortable.

Desventajas: Shower was too small, cannot bend down if you drop the soap :) and it is impossible for two people to... take a shower :)

Ventajas: Cosy hotel, excellent WiFi, friendly staff, good location, fresh air, very clean. I fully recommend it!

Ventajas: Good SPA facilities, perfect hygiene, nice staff

Desventajas: Breakfast was quite limited. The main dishes at the restaurant for dinner where not well cooked.

Ventajas: Small but good SPA facilities, descent breakfast, clean rooms, friendly staff, enough parking slots.

Desventajas: The only downside was the poor soundproofing of the walls - you can hear every conversation of the people staying in the next room.

Ventajas: The room was very cozy and clean with an amazing view!

Desventajas: The spa was not very good. No relax zone, the indoor pool is very small and it gets very noisy and crowded.

Desventajas: Outside swimming pool was not working and we only came to the hotel because it said it had an outside pool.

Ventajas: The hotel is clean and new, you can expect relatively high standard of service. There is a restaurant in the hotel and it serves food until 11 pm, also, it offers a nice selection of wines. Most rooms have balconies with makes life much easier for smokers. There are two swimming pools and a small spa center. Also, the staff is pretty responsive to reported problems; we received 15% reduction for no warm water in the bathroom.

Desventajas: It's definitely not a 4-star-hotel standard. It's clean and tidy, but there is no special service and nothing outstanding. For most of our stay we had no warm water and had to use the showers in the SPA center. Also, the SPA center is very, very small. Two tiny saunas and a massage room. People are instructed to use the saunas in their bathing suits which is ridiculous and even potentially dangerous as parts of it could either melt or heat up to very high temperatures. The restaurant in the hotel is very pricey, yet it offers nothing amazing or even special. The breakfast we had was a real disaster: even the 'banitsa' (popular Bulgarian snack) was awful. The coffee was appalling! Most likely instant. All in all, it's not worth the price we paid. It should be 40-50% cheaper.

Ventajas: El spa es genial! Mucha variedad de saunas y piscinas. El desayuno muy bueno y variado. La cama dela habitación era enorme y muy cómoda.

Desventajas: Había poca luz en el baño.

Ventajas: El alojamiento era muy cómodo y todo accesible. El servicio del personal excelente. El servicio de SPA súper, todo lo que uno desea para un buen descanso. Resumen, todo OK. Recomendable 100%.

Ventajas: The spa facilities were great and there was a lot to choose from.

Desventajas: There was a lot of variety at breakfast, but the hot part of it was ice cold, all types of eggs, bacon, sausages, etc. The food from the menu was mediocre and we even needed to return some of the food we ordered due to poor quality. Some of the staff were very unfriendly like the lifeguard at the outdoor pool and the manager of the restaurant. I would probably think twice before booking there again.

Ventajas: Our huge apartment room with amazing views of the Rhodopes. The Spa was amazing and kid friendly. The massages were great value for money.

Desventajas: Although our room was advertised as non smoking, it smelled really bad of cigarette smoke.

Ventajas: Frendly staff, professional and great hospitality.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Everything was perfect.

Ventajas: The deluxe room was nice, lots of space and very comfortable. We asked for a quiet room and this was very quiet. The room was cleaned daily and we were provided with fresh towels and bathrobes. The food throughout our stay was of a high standard. Very well presented and tasty. All you can eat breakfast was included with the room. You have the option to pay extra for the buffet lunch and dinner. The staff were friendly, in the morning we were always being greeted in the corridors by the cleaning staff. The hotel had all the facilities we required and more. There was a hairdresser and beautician on site and massage therapists. I had a massage and it was very good. There was a relaxing feel to the place, with many areas to sit and chill. The spa facilities were the highlight of our stay. Many different styles of sauna, indoor and outdoor swimming pools, plunge pools, jacuzzi, roman bath and relaxation areas. It is one of the best spas that I have been to and will certainly be coming back.

Desventajas: Originally booked the standard room, but didn't like it. So upgraded to the deluxe which was much better.

Desventajas: The Food was horrible.

Ventajas: Food was great and reasonably priced. Spa facilities are great, not too crowded. Facilities were also very clean.

Desventajas: We had some issues with condensation and some dripping from the ceiling in the bedroom and the bathroom. This was however addressed and one of our buffet dinners were taken off our bill.

Ventajas: Rooms are clean, tidy and more than luxurious for a 4 star hotel. Breakfast is diverse enough, and the restaurant has plenty of space, even when the hotel is full of visitors. Staff is amazingly responsive, friendly and treat all the guests with respect. Spa facilities are amazing, along with all the pools. Best spa in town !

Desventajas: I wish there was more space for parking. Parking was full and we had to park outside the premises. Cars were one on the top of another on the street in front of the hotel.

Ventajas: The location and View were really good

Desventajas: I didn't like when the good places around the big swimming pool were reserved for the VIP Guests from G sector!!So I could not use the beds around the pool. The life Guard came and told me I have to move. My room was an expensive appartment from sector A wich was not included for that area.

Desventajas: Bed's were so uncomfortable we left the hotel with backache . In front of the restaurant in the mornings there was a women who was asking everybody for room number so she was calculating how many times each room is coming to eat and she was looking on the tables as well wich was very disappointed. Staff wasn't very friendly , especially lifeguard made me feel very uncomfortable . That was my first time in this hotel and definitely not will go there again .

Ventajas: El apartamento es muy confortable para familia con niños.

Desventajas: El masaje que me hicieron no me gusto para nada el masajista no era bueno

Ventajas: Good and clean room

Ventajas: Very good breakfast. Excellent location. The inner pool is big and clean. Outdoor pool is divided into two pools with different water temperature.

Desventajas: We were not very happy of mountain view. Poor brightness in the room.

Ventajas: Very good location with beautiful view. Hotel is very clean and tidy. Stuff was very kind, polite and friedly. Breakfast was excellent. Indoor pool is very nice. Outdoor pool is smaler, but sufficient for relaxation.

Desventajas: Everythink was excellent.

Ventajas: All was fine

Ventajas: The swimming pool,the restaurant and the rooms

Desventajas: Very nice hotel and amazing service. Really impressed. We will go there again and recommend it to all.

Ventajas: Great location and view from the balcony. Staff friendly and helpful.

Desventajas: Limited beer brands in the restaurant and lobby.

Ventajas: La suite es muy espaciosa. Te proporcionan zapatillas y albornoz para el spa. El spa está incluido y es una pasada. Vale la pena para un dia de descanso.

Desventajas: .

Ventajas: Warm service, very helpful staff. We got acomodated earlier and we were very satisfied with our overall stay.

Desventajas: Repair the male WC door in the SPA - it's been damaged for a month now. Get some decent hair-dryers, the current ones can actually dry your head only if you are bald.

Ventajas: All of the employees are very kind and with positive attitude. All of the spa services and facilities were very clean.

Desventajas: The hotel is way more expensive than it should be. The rooms are old. The facilities are not maintained and feel dirty. The only great thing is the outdoor pool with warm mineral water tucked in the forest.

Ventajas: I have booked the hotel for my parents' vacation and the evaluation comes from them - close to the forest, Kleptuza lake, good food.

Ventajas: This was not my first stay at the hotel and I would definitely come back again. Helpful and friendly staff. Beautiful views around the hotel, great area for walks. Pretty close to the city just 1-2 km away, where you can find everything you need. Clean pool and spa facilities. Good times for a good price.

Ventajas: A nice and quiet hotel in the forest, perfect for relaxation. Ok value for money

Desventajas: N/A

Ventajas: swimming pool and sauna, plus good lunch

Desventajas: noisy music from gipsy neighborhood

Ventajas: El sitio es magnífico. Las piscinas son excelentes. Se come muy bien, y el personal es muy agradable

Desventajas: El barita a veces pone la música demasiado alta, y es un lugar de relax.

Ventajas: The pool... and the pine threes...

Desventajas: The rooms need to be reformed and ad some more acsent and comfort. The road on the way to the hotel is really destroyed and showing the groups of poor not integrated to the sosiety gipsis.

Ventajas: la entrada del hotel es lo mejor que tienen

Desventajas: no tienen wifi en las habitaciones , solo en el hall del hotel , no reponen los basos que usas

Ventajas: Amazing place to relax. A+

Desventajas: N/A

Ventajas: Everything was great. We would like to specifically highlight the excellent way in which one of the lifeguards (we believe his name was Georgi, with the long hair) executed his duties, took extra care with all facilities and provided regular cleaning, set-up and care to the guests.

Desventajas: The sauna was not always operational, we recon because of the low amount of guests during the week days and mostly people were at the outdoor pool, but we would have enjoyed it more if it was always working.

Ventajas: Location, spa faculties have the potential to be much better, there were no water pumps or jets inside pool for massage. The pool is just for standing or swimming. The indoor pool looks rather dull, like a morgue in an old hospital. This hotel has a lot of potential, it is in lovely surrounding and I enjoyed walking round the area. This hotel is certainly not five star category but three star, it certainly has a five star potential with improvement. The two outdoor jacuzzi were boring with very weak pumps, the pumps hardly stirred the water let alone massage your back.

Desventajas: Breakfast was not of a five star hotel, more like two or three star, it was not bad, the presentation of the food was not attractive. This hotel was given five stars for its potential and not for what it actually is. I would only stay in this hotel if the price is of a three star equivalent. It was good value for money for what I paid.

Desventajas: There was no air-conditioning and the ambient room temperature went quite high for a five star hotel. The central heating did not provide sufficient cooling Upon inserting the card into tge elwcteicity slot there was a distinctive buzzing sound which kept me from sleeping. The mini bar did not refrigerate properly

Ventajas: The staff is very nice and responsive, the location of the hotel and area around are great.

Desventajas: The property is not maintained in the best way, it's a bit rusty but still nice

Ventajas: Fantastic quality facilities well worth the price paid

Ventajas: Everything - spacious room, clean pools with mineral water, beautiful pine tree park around, fresh fruits for breakfast, attentive and helpful staff, great massages, quiet and relaxing atmosphere - perfect for vacation during all seasons. Good value for the money!

Desventajas: Really nothing

Ventajas: La piscina y el parque

Desventajas: No habían duchas en la piscina

Ventajas: Todo perfecto!!!

Ventajas: The staff was above the average! Everyone was extremely friendly and helpful! The external pool and dips were great as well!

Desventajas: The windows of the rooms are a bit smaller than normal. Not all rooms face the pool. There are several that face the parking lot.

Ventajas: Very comfortable and relaxing place with a wonderful park and outdoor swimming pools with hot mineral water.

Ventajas: The location is perfect, combining the freshness of the forest-like atmosphere with the mineral pool. The staff were really kind, checking in and out was fast. Everything was clean and the food at the bar was tasty. The overall atmosphere was calm and pleasant.

Desventajas: Coffee at breakfast can be better( as in most hotels, to be honest), apart from that everything is excellent.

Ventajas: Location, outdoor pools, clean rooms and polite personal taking care of them.

Desventajas: Small rooms, no balcony. The staff of the restaurant was not well organized and polite. Breakfast - nothing special.

Ventajas: Water slide in the swimming pool, two adjoining rooms are very convenient for families with children, room cleaning, good breakfast.

Desventajas: Reception staff with poor english speaking and understanding, week WiFi, very poor service in the restaurant.

Ventajas: Has everything you need, friendly staff, close to the city centre.

Desventajas: Due to there being no kids pool inside, the swimming pool & jacuzzi were overcrowded with children playing and jumping in the water.

Ventajas: Food was good staff very friendly

Desventajas: Furniture needs renovation.carpet in the room needs cleaning-was in stains..the carpet in the corridor was old and out of date..the whole building needs decorating .. the swimming pool ceiling is mouldy.. I am surprised to see four starts hotel in this condition..for half board hotel customers have to pay four times more for small bottle of water...

Ventajas: Great spa and massage area

Desventajas: We had pay for halfboard. The dinner was a buffet like a cafeteria, and was not to aspekt in a 4 Star hotel. We didnt see any of the gourmetfood, like it was on the website.

Ventajas: Large apartment, excellent quality sleep, very quiet. Nice view from the balcony. Descent dinner buffet, staff is very helpful and polite. Good location, small and pleasant outdoor area.

Desventajas: Bulbs didn't work in the bathroom, but they were fixed when we have asked the staff. Furniture is new, but old design. Music repertoire in the restaurant leaves much to be desired

Ventajas: Great choice of food and drinks.

Desventajas: We enjoyed the live music at dinner but felt it would be more suitable for after dinner time at around 9pm.

Ventajas: the staff was very helpful and nice, the hotel was very nice, the room was big, had even a living room I took a massage session and it was great, I highly recommend it, very relaxing, almost fall asleep.

Desventajas: the spa zone was pretty small, only one pool inside and a jacuzzi, there were a lot of families with small children jumping and splashing around, perfect for families, but since the space was not big it was a bit inconvenient

Ventajas: Perfect location, polite staff, clean premises. Will definitely return again!

Desventajas: Es algo antiguado

Ventajas: It was a nice time. Location is nice, rooms are big and nice, the hotel is nice. Staff was good, except restaurant, maybe they need more employees.

Desventajas: The food was good for Bulgarian hotels, but not good enough, after 2 days We want something new on breakfast, the most part of dishes are fat and a lot of protein. I prefer to see some porridge at breakfast. Also, the quality of the vegetables was not good. Where are pink tomatoes?

Ventajas: Los masajes en el Spa genial y la habitación muy acogedora!

Desventajas: Que la recepcionista no hablara en inglés en ningún momento, solo búlgaro, sabiendo que hay una persona al lado que no entiende.

Ventajas: La ubicación, los jardines, la piscina templada. Los camareros y personal de recepción. Excelentes!

Ventajas: Location and comfort

Desventajas: Nothing

Ventajas: Parking was on the street outside, laborious registration procedure, no wifi code, the 'all season pool' was closed and it's 25+ degrees centigrade. Once all those first impressions were out of the way, it was a clean spacious room with a good view and no soap or toilet paper. Overall a good place but with a few annoying aspects at the end of a long day hot on the road.

Ventajas: El apartamento era muy cómodo y limpio, el personal muy amable.

Desventajas: No había agua caliente ni utensilios de cocina.

Desventajas: The towels were smelly. The doors made a lot of noice when opening and closing. The pool were durty and anusable, despite there were a nice pool on the photos. We told the property that we are with a small child when booking, but the child’s bed wasn’t ready when we checked in. There were durty spots on the child’s bed. The child’s pillow were made from towels.

Ventajas: Great hotel and nice atmosphere,clean and nice facilites

Ventajas: Sparkly clean. Friendly service.

Ventajas: A great place with friendly service

Desventajas: Spa

Ventajas: Pools and massage were great

Ventajas: la zona de spa, esta bastante bien, con una piscina exterior pequeña, y dos zonas de piscinas, jacuzzis y saunas en el interior. el desayuno tipo buffet

Ventajas: The SPA

Ventajas: spa

Desventajas: todo bien

Ventajas: SPA centre have a lot things to try, clean, very polite staff, good design and comfortable beds.

Desventajas: Swimming pool is quite small if ypu want to swim. Some of the rooms, design of bathroom was not comfortable to shower in bathtub.

Ventajas: The spa is absolutely amazing. Beautiful view to the mountain. The staff is friendly and professional.

Ventajas: Comfortable bed and big room

Desventajas: The bathtub was so high and it is dangerous when you take a shower - When you’re ready and you have to go down!

Ventajas: we really enjoyed the pools, as well as the room. The hotel is new and modern.

Ventajas: Amazing SPA center, great value for money, location is good, view is really nice

Ventajas: The staff, especially the manager. She is super friendly, hospital, helpful to do her best to help me with everything, not only about the hotel. Thanks to her much help, I can continue my trip. The swimming pool is good and big enough with some jacuzzi. The spa center is spacious with some fancy facilities. The room is clean,comfortable and quiet with a balcony.

Desventajas: The food at lunch and dinner is below the average.

Ventajas: The Spa Center Food Kindly Staff Great parking

Desventajas: View from balcony.

Ventajas: I've made the booking for my parents. They like this hotel because it has good spa facility and they are regular customers.

Desventajas: Too many out coming people using the facility and the guests are not able to use the facility properly. Too long time waiting for serving the ordered food looks like there are not enough people in the kitchen. For three days period of staying nobody came to clean the apartment and to change the towels as the hotel is with pools and SPA. I was forced to pay entrance for their aqua park as I didn't want to use the facility and I wanted just to be visitor of my child using the facility. It soo petty because the hotel has this as option for the out coming people to us the facility.

Ventajas: The pools and the spa center.Also, the manager and the receptionists.

Desventajas: The breakfast was rather funny. It had , among others, polenta , plain pasta and other oily pastry. As for dinner, it was ok. Some of the receptionists should learn English.

Ventajas: Everything perfect

Desventajas: Nothing

Ventajas: Great spa center, pools, facilities, etc. Very polite staff and excellent service. The food was also delicious. We used promotional price so the ratio price/quality was very good.

Desventajas: The room was nice but not wide. We asked for a room with one big bed but it was with two separate beds positioned next to each which was moved very easy. There was no sunblind on the balcony door so the sun shines too much early in the morning directly to the beds. I would also recommend them to add more vegetarian options to the lunch menu.

Ventajas: The general manager was really attentive and tried her best to make sure our stay was good. The available children playroom with all toys, most of them broken unfortunately but my toddler didn´t complain. The indoor pools were the best experience for my toddler who loved it.

Desventajas: About the room: -Short beds, I´m 1.85 so had to sleep with my legs outside the edge -The pillows were thick and hard as rock, hard to sleep on as we am used to softer, flatter pillows - Live, open electric wire in the bathroom on top of the mirror to connect the light - Badly sound isolation making you hear everyone passing outside your room talking at night - For the price I paid one could have expected at least a bottle of water included About the hotel: - Re-construction going on which included drilling/hammering sounds during day and construction garbage left in the hallways and others areas. - Breakfast and dinner had quite poor selection - Chaos at dinner with long cues to get food - To get a massage you had to book more than 24hrs in advance - Non of the receptionists spoke English - Got my car parked in by some other guest, so had to wait 25min for the staff to find the guest, so he could move his car. (Not really hotel´s fault, but parking could be better organized as hardly no one used the parking spaces under the hotel, which we found by chance later)

Ventajas: Spa perfect

Desventajas: Breakfeast and Dinner

Ventajas: Variety of spa facilities

Desventajas: Atmosphere was too crouded

Ventajas: Comfortable, clean, nice hot pool

Desventajas: Far from City center, near the gypsy getho

Desventajas: Communication was hard, they didn't speak English

Ventajas: Beautiful Hotel, great hospitality,

Desventajas: Breakfast could have been better. Hard English communications in terms of what we would like to eat.

Ventajas: The best host ever!

Desventajas: Los colchones deben tener 50 años, completamente deformados además los muelles sobresalen de él, las sabanas más pequeñas que el colchón.

Ventajas: The staff were friendly

Desventajas: It was in middle of nowhere. Very bad internet connection

Ventajas: Location,SPA facilities,restaurant

Desventajas: Everything was excellent

Ventajas: The hotel was very nice. The staff were very kind and polite. The food was delicious.

Desventajas: We booked a twin room with one double bed, but they were accommodated in a twin room with two single beds and could not change the room. That was the only minus.

Ventajas: The bar outside

Desventajas: Service was terrible, room wasn't clean, full board have to pay for water i don't know who gave the 4 stars but this hotel was horrible. Everything inside is since 30 years and staff was grumpy and not telling about everything you have to know for checkout the charge 30lv for 20 min late. Never going back there avoid and save your money.

Ventajas: Very good location, nice and clean rooms, helpful staff!

Ventajas: I liked every thing! The room was confortable, the staff tried to help me in every request.

Desventajas: Although I had 3 nights I didn't get the whole bath products, like body lotion. I had to ask it. Its unfair....

Ventajas: It was very good!

Ventajas: The hotel's location is perfect - right in the heart of the city centre and 10 minutes walk from the railway station. The food was great having many options to choose from including tasty vegetarian menu. However, we were most impressed by the deserts - each evening there were fresh fruit and three/four amazing cakes and puddings. The indoor swimming pool is a good size and there is an outdoor swimming pool for the summer.

Desventajas: We were confused by the lack of experience and manners of the Reception staff. They were far from polite and behave as if we are expected to know all about the hotel. Whenever we asked for any additional information, they acted slightly annoyed and forwarded us to other colleagues without making any attempts to reserve any issues. The only person who greeted us and wished us a nice stay when we arrived and then told us she hoped we visit the hotel again on our last day was Ani from the Housekeeping team. Any was one of the few polite and smiley people in the hotel and was always happy to help. If anyone from the management is readying this, I hope they acknowledge what a difference a cheerful and helpful staff member can make. As the Reception staff wasn't helpful, we had to read through all the prospects of the hotel to understand where the facilities were but most of the information referred to calling the Spa or Restaurant for further details. However, we soon realised that our room had no phone. We found this not acceptable for a four star hotel considering we booked one of the most expensive rooms there i.e. one of their 3 apartments. When we raised the issue with the Reception we were offered no solution but to call them from our mobile phones.

Ventajas: Overall a good hotel, descent facilities and food. Excellent location in the heart of the town. Good value for money. Staff is polite and flexible.

Desventajas: Towels were a bit old and worn out. No towels provided in SPA, you need to bring the ones from the room. Outside pool needs a bit of renovation. Still overall a good place to stay at a fair price.

Ventajas: Everything. I am satisfied with my stay. The pool is boring, but the water is perfect. The food isn't diverse but it's good. Staff were really nice. Location is perfect. Water is great. Rooms are spacious.

Desventajas: I kind of got annoyed by all the warning signs about the cost of everything in the facility and the need to pay it if you were to damage it. It's normal, I get it, but instead of being in the general house rules on the table it is stamped on the door. Too pushy. I guess they had a lot of problems to do that....

Desventajas: the massage sevice was absolutly no good at all it was just a rub over no deep penetration in the muscles like it should be and the manstopped for a break in the middle in the end i walked away. The room was not cleaned for 2 days we had to use our own toilet paper. the cleaners took our bath robe to change thinking it was the hotel property after complaing they brought it back.

Ventajas: Room was nice

Desventajas: SPA was cold and not working proparly

Ventajas: The location was good, friendly staff.

Desventajas: Pool side windows are noisy, the room was not so clean.

Ventajas: Breakfast and dinner were (very ?) good on Saturday/Sunday. Location very close to another hotel, with large hot-water indoor pool and 2 outdoor pools, open for public access, for a fee. Usage of the outdoor pools in wintertime was super, hyper, dooper ! Good spa facilities within hotel, but without outdoor pool during off-season.

Desventajas: However, besides Saturday/Sunday, no breakfast buffet, which I attribute to very few guests, because of off-season. Also, the evening menue was a bit simple, during weekdays.

Ventajas: Room, bed, staff, silence and tranquillity.

Desventajas: SPA did not work well.

Ventajas: Outdoor pool is good.... Nice room. Clean.

Desventajas: Indoor spa not that hot and it was dark room. No parking.

Ventajas: Wonderful super-sized bed. Great spa that works 24/7 !

Ventajas: It was clean and the wellness zone was nice.

Desventajas: The steam bath wasn't switched on; there was no broadband; you could only pay cash without prior notice; even when you click double bed, the room only offered two separate beds next to each other, not great experience for a couple.

Ventajas: The mineral water

Desventajas: Nothing

Ventajas: Exelent location in calm area, clear and spacious rooms, nice view, friendly staff, delicious food and drinks in the restaurant. As well, good coffee in the lobby-bar, with comfortable places for drink at the teraces on the fron side. A lot of interesting places nearby, just in few minutes trip by car. Very good Spa facilities in the hotel, with real hot mineral water, free of charge for the guests.

Desventajas: It was partialy rainy outdoor.

Ventajas: Staf is good

Desventajas: No wifi at the room Shame

Ventajas: The bed was extremely uncomfortable and it was not possible to lock the door of the room safely. Pillows and sheets were NOT cleaned and clearly USED. We had a clogged shower and bog broken in a dirty toilet. The English skill of the receptionists and of the staff was extremely poor. The small pools were broken: there were many pool pieces on the ground and concrete dust meanwhile one shower was broken. The toilet in the SPA was flooded and dirty. The steam room was stinky. The toilet close to the reception had no toilet paper. Breakfast quality was really low. We have been absolutely disappointed and this hotel does not totally deserve a 4 star ranking: NEVER AGAIN.

Ventajas: Nice food good spa

Desventajas: 2 beds for 1 person instead of 1 bed for two people... most of the staff didn't know English at all..

Ventajas: Decent pool.

Desventajas: Definitely not a 4 stars hotel - worn out furniture, bumpy mattress, broken switches, patches of leaks on the ceiling, weak Wi-Fi. Most of the time, the food served for breakfast and dinner was old and bad. I've never seen before so hard mekitzi, same with the french toasts - dry and reheated. To me, most of the food looked like several days old leftovers. On top of that we were given a room facing a main road and the railways, so we "enjoyed" the passing cars noise and the train whistle all the time. I expected way more for the price we paid.

Ventajas: This is our third visit and we have only positive experience. The hotel is perfect for families, the food is excellent. Swimming pools are clean.

Desventajas: The wifi was unstable.

Ventajas: Las instalaciones

Desventajas: La comida

Ventajas: Excellent breakfast and dinner. The animation for the children was nice (we were with a baby), but it looks like the children really have fun :). Near nice park with lake.

Desventajas: The pool is little bit small for such bug hotel, especially when it is full.

Ventajas: Hotel location, facilities and culinary preparations (half board provided by the purchased offer)

Desventajas: Hygiene of equipment and linen from the Spa Center Medical, balneotherapy staff and services, communication with hotel staff who did not know any international language except for those in the reception.

Desventajas: Staff do not speak any foreign language.

Ventajas: Overall, a positive experience. Very spacious room, super clean. The hotel smells amazing. Comfortable bed. The food was nice as well. Generally, nice facilities (although, some of them need maintenance/renovation ) There was an incident with undercooked chicken (it could happen anywhere) and the restaurant employees kept apologising while offering huge amount of cake to us :)

Desventajas: The worst part was the noise from outside. Our room was on the side of the hotel where you could see and hear the train passing. This was very loud especially at night. Some ongoing construction within the facilities could get noisy as well. There were small details that you would expect to be on point when staying at a 5 star hotel, but they were not. The water tap in the bathroom was hard to use, the showerhead was loose and there were missing tiles in the swimming pools. Also, some of the employees look grumpy and unfriendly and others do not speak any english. We enjoyed the wellness and spa facilities, but I believe during the high season the capacity is not adequate for the size of the hotel.

Ventajas: Friendly and helpful staff . The food was very delicious and varied . It's good value for money . The offer was definitely the best offer I have ever had, especially if we talk about hotels like this one . I can highly recommend this hotel at this rate .

Desventajas: I would like what I say to be adopted more like recommendations , not as bad comments . Location is a bit far from the centre , especially if you don't have a car . Some of the facilities need to be repaired , especially the pave and the lighting of the steam room and the floor of the indoor pool , they were totally ruined . It's not suitable for a 5

Ventajas: This wasn't the first time for me and my family visiting hotel Sveti Spas, but definitely this time there was a positive change in several directions: staff attitude, cleanliness, food quality. Congratulations on the efforts you make, and as your regular guest, I assure you that they do not go unnoticed. We look forward to the new pool to visit you again.

Desventajas: Nothing

Ventajas: Extremely friendly staff ,the fresh air ,testy food.

Desventajas: insufficient control

Ventajas: Completely renovated apartment,clean, excellent food,mineral water pools

Desventajas: Noisy room looking over the street and next to a railway

Ventajas: Food was good. Clean and nice facility.

Desventajas: The Restaurant was very expensive and there is nothing else close to the Hotel so you have no choice. It's not including any spa procedures so you have to pay extra for everything.

Ventajas: Spa center was perfect and outside pool is ok.

Desventajas: Breakfast was perfect, but the restaurant menu is not good.

Ventajas: Big place. Sometimes you feel like you are alone. Good material base of the SPA center . Beautiful restaurant and pools.

Desventajas: The oils and the other drugs they are using in the SPA for the massages are really low quality... Mistake I think they can’t afford. After a normal massage I got a massive rush on my back...

Ventajas: cleanness

Desventajas: The staff are not motivated and devoted to work, the men who clean the pool was not polite, working time of the SPA and outside pool was too short - 10-18 ?!

Ventajas: La ubicación del hotel y la amplitud de la habitacion.

Desventajas: El baño era un poco antiguo.

Ventajas: Good breakfast.

Desventajas: There was only one chair on the balcony. Swimming pool closing time.

Ventajas: Great warm pools friendly helpful staff.great room facilities

Desventajas: Nothing

Ventajas: The hotel is so clean and the receptionist speaks in english, we were happy to see that the place looks like in the picture. The buffet in the breakfast was not so rich but good for foreigners. We were happy of our experience here.

Ventajas: Spa, desayuno, recepción.

Desventajas: Mala carretera de acceso al hotel y mala ubicación.

Ventajas: The value for money for a spa/relax Hotel and the services to spend a good time for all the family

Desventajas: no