Surprise hoteles

Ventajas: Muy limpio y la habitación era enorme, maravilloso personal

Desventajas: Ac muy ruidoso y la cama un poco dura. No hay pasteles en el desayuno,

Ventajas: We are a family of four which includes my husband, myself and two kids ages 5 and 8. We enjoy staying in nice hotels when we travel because comfort, convenience, and cleanliness are really important to us. We also enjoy being spoiled when we are on vacation. Our last vacation was to Disneyland and we stayed at the Grand Californian Hotel and resort. So, needless to say we enjoy living it up a little while on vacation. This hotel did not disappoint. We stayed in a suite that had a full kitchen which was really nice to have. The breakfast buffet that is offered every morning was amazing. The food was great and there were so many options. We stayed six days and five nights and enjoyed breakfast every morning. There was even a mixer on Monday night that offered hors d’oeuvres and alcoholic beverages. Our kids loved the pool and we even went swimming at night and warmed up by the outdoor fire pit afterward. The rooms were very clean and so was the gym, the pool area, the lobby, the dining area, and all the surrounding areas of the hotel. The staff were extremely welcoming and kind. Angie, Layla, and Mercedes were especially welcoming and made our stay a great one. Should we return to Surprise, AZ this is definitely where we’ll Stay. We would also recommend this hotel to our friends da and family.

Desventajas: It was in a great location. There were no issues.

Ventajas: the staff and accommodations were great.

Desventajas: The loud air conditioning system prevented us from getting a good nights sleep. Too noisy! Will not stay here again and will not recommend this particular hotel. Sorry!!

Ventajas: Property is very clean and well taken care of. Superb staff who were smiling and helpful every time. Good facilities for our dog and a lovely room for all of us.

Desventajas: Nothing!

Ventajas: Staff and Breakfast was execellent

Desventajas: bedding for pull out couch

Ventajas: good breakfast

Desventajas: not doing true booking.com

Ventajas: Very clean, spacious rooms , good breakfast

Desventajas: Nothing everything was excellent

Ventajas: Loved everything about the hotel. Friendly staff, amazingly comfortable room, fabulous breakfast and great location. We would definitely stay again!

Ventajas: Very clean and staff was great

Desventajas: It got a little loud but not enough to complain about

Ventajas: the rooms are spacious and well equipped. Staff was great and friendly and the breakfast was really fresh and good!

Desventajas: can't think of a thing

Ventajas: Rooms are nice size clean staff always friendly and helpful

Ventajas: The breakfast was incredible. The staff in every department was amazing. !!

Ventajas: Era tranquilo y acogedor.

Ventajas: Clean rooms and very nice bed.

Desventajas: Public restrooms by food court was out of toilet paper in 3 of 4 stalls and two stalls were plugged up. Yes, I told staff.

Ventajas: Recently remodeled. Everything was neat and clean. Very nice breakfast area. Nice outdoor pool and hot tub.

Desventajas: No

Ventajas: The location was great right next to surprise stadium

Desventajas: Front staff seemed unhappy to be there

Ventajas: Location Friendly Staff Room Bathroom Cleanliness Friendly Staff

Desventajas: ?

Desventajas: Our room was on the west side and the room was very hot. Turned the thermostat down to 68 and the the room temp went from 77 to 79. They did change us to a new room but it was an inconvenient to have to move.

Ventajas: Newly remodeled beautiful. Breakfast good.

Ventajas: The hotel looked new and had a nice pool and breakfast.

Ventajas: Food was great and the rooms were clean.

Desventajas: The room next to us was have a very wild party. Pounding music all night on our first night!!! Was afraid to complain!!!

Ventajas: Everything was great staff and all

Ventajas: The room was just beautiful. Felt like I was at a spa.

Ventajas: The room was clean and the bed was so comfortable! Also liked the Keurig coffee in the room.

Desventajas: Not a fan of the rain shower as I find it very hard to rinse soap and conditioner out of my hair. I did not see a pressure adjustment.

Ventajas: The service was great, professional, helpful and friendly. The breakfast was great. We had VERY loud neighbors at 130am. We called the front desk and it was dealt with IMMEDIATELY. Great job!

Desventajas: The 1st room we were in, th air conditioning didn't work. We called and they immediately sent someone. It couldn't be fixed right away, so we were move right away to another room.

Ventajas: Limpio. Las camas eran cómodas. Mascotas

Ventajas: The older employees were great!

Desventajas: The younger front end staff needs customer service skills!!!

Ventajas: It was clean. The staff friendly and helpful. There were cookies and snacks every evening.

Desventajas: There was no fan in the bathroom.

Ventajas: The desk staff and everyone in the hotel was warm and welcoming.

Ventajas: Location and cleanliness.

Desventajas: Breakfast. All high carb foods except eggs and sausages.

Ventajas: Room

Desventajas: Ac too loud and pillows where too soft no support for my head it sank had to use 2 pillows

Ventajas: Free breakfast

Ventajas: Food was hot good and plentiful.

Ventajas: Location

Desventajas: Blood in the shower curtain. Pool under repair in the summer.

Ventajas: Las camas

Desventajas: Que en recepción no ablan español y no hay canales de TV en español y no tienen botellas de agua en el cuarto

Ventajas: It was easy to check-in and the staff was friendly. The rooms and amenities were very clean.

Ventajas: I really liked that the pool was clean and there were bathrooms next to the pool area, great for kids, also the hot tub was huge...love it!!!

Ventajas: ok, very basic

Desventajas: staff that greeted me didn't greet me with a Diamond status welcome. Had to ask about specifics of property - internet, breakfast times, checkout, didn't offer upgraded room, or complimentary water.

Ventajas: Muy limpio y tranquilo. Las camas no las más cómodas, pero bien. Desayuno típico.

Ventajas: Ease and comfort

Desventajas: nothing

Ventajas: The staff was wonderful. We travel from Page, Arizona for an event that my daughter and friends were in. My husband tires easily, and is on oxygen, and the Phoenix heat is hard on him. In route to our motel, we had a tire blow out on freeway. We got to motel, cleaned up, got to our engagement. The next morning we left my husband at motel, and went to Walmart to have our tire replaced at 8am, assuming it would not take that long. We decided to replace 2 tires, they quoted 3 hours. That was very close to the check out time. I called motel and explained situation. They let us check out a little later. It took Walmart close to 4 hours to change tires. I am so thankful for the staff and their understanding. It made this experience a little less stressful.

Desventajas: May I suggest having Expresso dark roast coffee as an option too :D. There is really nothing that I could complain about. Because the staff was wonderful

Desventajas: The kitchen wasnt kept up with one day. The waffle machine wasn''t working.

Desventajas: Muy bueno y muy limpio

Ventajas: They seemed to have updated the furniture some and they have a good amount of channels on the tv. The rooms aren't too far from the elevator. I didn't hear other guests and felt comfortable inside my room. The price was also good

Desventajas: The breakfast hours end too early, the ac is a wall unit and it didn't get the other side furthest from the window cool enough for a June day. The staff wasn't very friendly and has some sketchy folks dealing drugs right by my car.

Ventajas: Very clean and comfortable hotel in a good area at a good price

Ventajas: I enjoyed the customer service Lydia provided ... rooms were clean .. great atmosphere

Desventajas: I would have liked the pool outdoors

Ventajas: Coffee

Desventajas: Breakfast food available

Ventajas: breakfast was OK, but nothing great. Coffee was quite good, waffle doughy, eggs tasteless. Front desk staff at check in was great.

Desventajas: Our non-smoking room reeked of smoke initially, but improved. Possible source of smoke smell from folks smoking outside near the entrance/room window. Also, room pass key would not work on the netrance door in spite of multiple re-programming by the front desk staff....who was very good/

Ventajas: the location was great for this trip was very convent. the food not bad and hit the spot.

Desventajas: a little cooler temp would have been nice. just kidding.

Ventajas: Everything was perfect not a one complaint would return to here again.

Desventajas: Convenient location friendly staff excellent price comfortable bed. Everything was perfect

Ventajas: We always stay here because for the price, the accommodations are great and they have specials on rates, which is very helpful. Also they have an INDOOR swimming pool, and WE USE IT!!

Desventajas: Can't think of anything.

Ventajas: The breakfast buffet was delicious and loved the variety of dishes.

Desventajas: My trash in the bathroom was not emptied Daily. I left a tip each day that was not taken. It may have been because of the amount left, but it was all I had to leave. I was left with no wash clothes for my last night and no bath mat for the shower. I had to go to the front desk to get them. The 24/7 regular coffee in the lobby was empty and the decaf coffee was not hot.

Ventajas: Breakfast.

Desventajas: They switched my room through my stay without telling me and they tried to put someone in the room I was staying in. Was currently sleeping when someone was trying to walk into the room at 5am , they had woken up my toddler son as well and made him feel less safe. The room they had switched me in was not cleaned either when I entered.

Ventajas: Easy check in, great breakfast, nice big room.

Desventajas: The bed was too hard and the pillows were lumpy. Curtain did not block all the light.

Ventajas: Muy bueno y muy limpio unos de los mejores hoteles

Ventajas: Que está en una excelente ubicación, limpio, cómodo, puedes caminar a las tiendas y están los restaurantes cerca .

Desventajas: Todo estaba bien

Ventajas: Inexpensive

Desventajas: The location was a bit awkward to get to the first time. I didnt care for the cockroach I saw crawling on the edge of my bed!

Ventajas: Easy to get to and from the 303 and needed services. Breakfast had a nice variety of options. Staff was friendly and helpful.

Ventajas: First they gave me a room that had another family in it,so I went down stairs they moved me to another room.then got into that room and all of the bathroom towels where wet and room smell bad. Got up in the morning and carpet was wet so come to find out pipes was linking and water was everywhere so then they gave me another room so my visit wasn’t good at all. Then to top it off the computer doesn’t work in the lobby and service for the internet was horrible. I normally stay in Goodyear but I was trying a different area never again.

Ventajas: Price

Desventajas: Pillows lumpy. Only one elevator for entire building.

Ventajas: Everything was nice and clean the staff was so helpful and it was very quiet a d peaceful just what i needed!

Ventajas: The breakfast exceeded my expectations.

Desventajas: Carpets in room were old and stained

Ventajas: The bed was very comfortable and the breakfast was good.

Desventajas: The pool was dirty

Ventajas: El personal era muy servicial. La habitación era espaciosa y estaba limpia.

Desventajas: Necesita una reforma. Alfombras y pintura fresca sería estupendo.

Ventajas: Me gustó el servicio, ¡era excepcional!

Desventajas: Que tuve que irme, me hubiera gustado quedarme un par de días más.

Ventajas: Habitación limpia y ropa de cama. Cama cómoda. Disfruté de tener el diseño de la suite. 2 hunde una gran ventaja. Le daría 4´5 estrellas, pero está no disponible en este formato. El personal fue excelente. Definitivamente lo usaré en la próxima visita.

Desventajas: El desayuno era así, así. La máquina de café no funcionaba y, en consecuencia, limitaba algunas de las opciones de alimentos que requieren agua caliente, como la avena o el té. El área para comer estaba más limpia de lo que muchos hemos experimentado.

Ventajas: Me encantó la amplitud de la suite. Colchón tamaño king era excelente. Limpio y cómodo.

Desventajas: El desayuno estaba bien. Huevos revueltos con salchicha estándar y sistema para hacer tus propios gofres. Tipo lo que te esperas.

Ventajas: Estaba de visita a un amigo mío de la zona, estaba limpio y nos dieron un precio excelente!

Ventajas: I love that each room is like suite. The beds are comfortable, and the breakfast is good.

Desventajas: Nothing.

Ventajas: The staff was so friendly and competent. Breakfast foods were fresh and full. Room was recently remodeled and beautiful.

Desventajas: Remodeling, it is always hard on guests to a point. But this hotel made it almost unnoticeable.

Ventajas: Convenient parking.

Desventajas: Stunk bad. Room was chopped up into little sections, terrible remodel. Paying less so they stick you in a crappy room.

Ventajas: Convenient location, reasonable price

Desventajas: No hot water for showers

Ventajas: Rooms are very convenient and comfortable

Desventajas: Facilities is under construction Had requested a crib and received a playpen which was very difficult to set up

Ventajas: The pool was great, the room was great, beds great, I heard people but the room was quiet. I will visit again!

Desventajas: Couldn't find where to check in. A sign had fallen. 1st girl, very businesslike, no personality or friendliness. The second girl, when I checked out, was perfect! Friendly, helpful, SMILING!

Ventajas: Great location and price

Desventajas: I was placed next door to a family with crying kids and the parents yelled at them. It was alarming to hear the profanity and verbal abuse.

Ventajas: We have been coming to this Hotel for many years and were eager to see the new improvements. The rooms are nice and the improvements are positive. The décor is nice, the old rugs have been replaced with laminate flooring and the TV's are brand new. The bathrooms and toilets have also been upgraded. update, not too impressed with the low lighting though.

Desventajas: We honestly were a bit disappointed that it is still heavy in construction so the Hotel is not in a condition we were accustomed to. I would have probably stayed somewhere else if we had known when we made our reservation. It is not clear enough in the website that this is the case. While I understand it takes time to get the upgrades complete, it has been quite a while since they started. the different state of upgrades throughout the Hotel seem to be in limbo and the parking is awful. we saw some suspicious characters looking into car windows. The worst thing is that the entrance doors are not secured at all, especially where one door is left wide open since there is no Lobby for registration but just a small area that was basically a hotel room! I feel the management will lose a lot of customers if this continues. We fully understands the situation but when I went to the breakfast temporary area, it was in such a poor uninviting condition and not enough staff. The housekeeping also seems to be shorthanded so it explains whay we saw the trash cans full and spilled food that seemed to had been there for a long time!. In short; we will probably think twice before staying here again until we see the renovations have been completed. We just feel the excellence bar has been lowered too much for our liking!

Ventajas: The hotel is newly renovated and very clean. The front office staff is so accommodating and nice. The beds are extremely comfortable and we always have a very enjoyable stay

Ventajas: Nice room it was comfortable.

Desventajas: The electricity went out around 11-2 am

Ventajas: Room was very nice and clean. The breakfast was good with a variety of selections.

Desventajas: Sandra in the office just a lovely young lady very personable and patient with me

Desventajas: No había nada que no me gustara todo era perfecto

Ventajas: Zona de fumadores, personal amable y servicial, la habitación limpia

Desventajas: La cama era firme, el desayuno era escaso

Desventajas: No hay jacuzzi, como anuncian, y el vestíbulo era asqueroso.

Ventajas: La gente de recepción y mantenimiento fueron muy sensibles.

Ventajas: El personal era muy servicial. Aunque no lo pedí, me ofrecieron una mejora sin cargo extra.

Desventajas: Los muebles estaban viejos y no en buenas condiciones. Mejora de la limpieza necesaria

Ventajas: breakfast had no meat , but overall ok

Desventajas: a/c not cool

Ventajas: The Staff were very friendly and attentive. Maria at the front desk went above standards in welcoming me and accommodating my check-in needs

Ventajas: The room temperature was nice

Desventajas: The room had a musty smell to it like it had been closed up for a while the bathtub didn't look clean or maybe it needed to be reglazed. The furniture look shabby like it was bought from a used store

Ventajas: The breakfast was good enough..

Desventajas: I didn’t like when I called to confirm my reservation they didn’t tell me that there was a $250 cash deposit for paying cash.. so when I’m got there they required it.. technically they should’ve waved it for not telling me also there was very little toilet paper in the room

Ventajas: Clean

Ventajas: Good location, nice accommodations

Desventajas: Continental breakfast could have been better. More than just eggs for main course - maybe add sausage, biscuits and gravy.

Desventajas: If you don’t want anything super fancy, this is the place to stay. It’s quiet and clean and fit our needs nicely.

Ventajas: Very clean and s good price

Ventajas: The room was clean, staff friendly, housekeeping on top of things, breakfast good and plenty variety.

Desventajas: Air conditioner in room made loud noises, we had to turn off at night so we could sleep. Had to jiggle handle on toilet to keep it from running non stop.

Ventajas: Staff

Desventajas: Noise disorganized barking dogs loud kids someone or thing above me stopping all day and night horrific

Desventajas: There were issues with my room upon check-in(cleanliness and non working microwave and lamp). Reported next morning. All but lamp we’re taking care of by next afternoon. I was offered to change rooms if they had availability which I said wasn’t necessary. I reported lamp still not working when I checked out.

Ventajas: The location was perfect for me

Desventajas: Nothing