Puerto Aventuras hoteles

Ventajas: El personal siempre estaba limpiando

Desventajas: Tuve un par de problemas de limpieza, sólo tienen dos opciones de cerveza

Desventajas: Las camas eran incómodas Comida horrible Personal antipático

Ventajas: La infraestructura del hotel era buena, así como la playa, el muelle y las piscinas.

Desventajas: Primero, que mi reserva era al Barcelo Maya Tropical, y sin ninguna explicación, a pesar que me queje, nos cambiaron al Barcelo Maya Beach, Segundo, el tema de los restaurantes una estafa solo podías ir a dos, Tercero, tenía etiqueta para los restaurantes había que ir con pantalón largo (a un hotel de playa), tercero en los restaurantes de playa no te dejaban entrar sin zapatos, insisto es un restaurante de playa. Lo ultimo, ya inconcebible para mi, en un restaurante pedí una botella de vino para que la carguen a la habitación, y me dijeron que no, que el hotel había suspendido mi crédito, ósea ellos pueden decir cuando puedo gastar, la verdad un desastre

Ventajas: Grounds were beautiful

Desventajas: Room

Ventajas: The attention given by staff!!!!

Ventajas: La cama, los empleados

Ventajas: It`s a very beautiful resort. lot to do.

Desventajas: I thought the food at the buffet was average at best, could have been a lot better

Ventajas: Las instalaciones en general son muy buenas

Desventajas: El buffet, falta de calidas en comparación con otros años,aunque la atención del personal excelente

Ventajas: La habitación muy comfortable y el grado de limpieza de todo el resort

Desventajas: Los muebles de la habitación al igual que el año pasado tienen falta de mantenimiento ya que en ambas oportunidades (Tropical y Colonial) las puertas estaban flojas. El frigo bar con pérdida de agua

Ventajas: Overall, my family and I had a great time

Desventajas: I wasn't aware that you had to wear formal clothing to attend different restaurant.

Ventajas: Variety of food was awesome and so were the juices. We especially liked the restaurants. Service was great and lots of smiles. Very clean.

Desventajas: Would like less oil used for cooking. Would like colder milk.

Ventajas: The restaurant buffet offers a lot of variety. Even though the cooking is on a large scale the food is still tasty. The "standard" room at Tropical was lovely - very big with a lot of storage space, quality furniture and a comfy bed. They clean every morning and stack up your fridge with beverages. The entire staff is very kind and helpful making you feel at ease all of the time. We were impressed by the cleaness of the facilities - it's a huge resort and it's good to know that they are constantly taking care of it, otherwise things would quickly start to go south. If you're looking for a few days of complete relaxation, just enjoying yourself by the sea and beach then Barcelo is the place to go.

Desventajas: The biggest and more or less only downside was that you need to pay 20$ for the wifi per day.

Ventajas: Increíble servicio, tienen muchas consideraciones y detalles con los niños tanto en habitación como en transportación. Habitación espectacular, albercas muy bonitas. Todo el personal está atento a dar la mejor experiencia, vale mucho la pena. Es un hotel de lujo total.

Desventajas: La alberca de descanso tiene el agua muy fría y no se aprovecha porque nadie se mete pero el resto sí. El kids club también es muy pequeño y podría ser un poco más grande y con juegos para niños más pequeños.

Ventajas: No solo lo hermoso del lugar , si no el servicio que prestaba cada una de las personas que trabaja ahí , nuestro mayordomo Alberto excelente , estábamos celebrando mi cumpleaños y hicieron con cada detalle que fuera el mejor día . Gracias !!

Ventajas: La verdad todo . No solo el lugar tan hermoso si no la atención de todo el personal. Es increíble !!!! Quede enamorada del lugar

Ventajas: The Rosewood Mayakoba is quite possibly one of the finest resorts I’ve ever experienced around the world. The staff is hospitable and accommodating and the luxury, pampering experience can best be described as other-worldly. Each guest is treated like they are old friends of the staff and every detail is catered to hand and foot. There is no request that can be made and not achieved. I plan on visiting this location from this point forward for many years to come.

Desventajas: Nothing, it was absolutely perfect

Ventajas: everything

Desventajas: expensive

Ventajas: Everything. Everything was perfect and made my engagement perfect.

Desventajas: Nothing... everything was perfect

Ventajas: Las instalaciones

Desventajas: Todo me gusto

Ventajas: Excelentes instalaciones, servicio, limpieza, comida totalmente recomendable

Desventajas: We wish the food was less experimental, fusión, gourmet, and more tradicional.

Ventajas: We were celebrating our honeymoon, our plan was to stay in Playa del Carmen (Rosewood) for 5 nights and then in Tulum for the next 5 nights. The Rosewood Mayakoba was so great we ended up leaving Tulum after the first night there and coming back to the Rosewood where we spent 9 night out of 10. The staff is genuinely happy to be there, everyone is so welcoming and helpful, you just don't want to leave this place. Truly felt like our home away from home.

Desventajas: The tours were overpriced, we ended up booking tours directly without going through the hotel.

Ventajas: The staff was very friendly all of them

Desventajas: Italian Restraunt music noisy

Ventajas: Es el lugar perfecto para pasarla bien con tu pareja celebrando aniversario o luna de miel.

Desventajas: too much noise in the rooms near the bar.

Ventajas: Instalaciones excelentes y personal muy amable

Desventajas: La comida le falta algo de calidad

Desventajas: The room didn't have any shelves/ drawers where to put the clothing. You only have hanging space. The fact that they show available watersports is not accurate. There is not enough equipement for the amount of rooms they have. There are actually 5 Barcelo hotels sharing that equipment. You have to stay on line at before the store opens in order to make a reservation. We could not use any of them in the 6 days stay. We were told that the hotel was ordering more... but that is what they always say.

Ventajas: Average room. Below average bathroom.

Desventajas: More servers on the beach would be great. Also room service menu could use some improvement.ee

Ventajas: las instalaciones y la atencion

Desventajas: -

Ventajas: La comodidad de la suite El servicio de up grade

Desventajas: La comida de los snacks no son de lo mejor. Que no esté el WiFi incluido La TV no funcionó pero rápido lo solucionaron El jacuzzi de terraza no funcionó Pocos restaurantes de especialidades para la cantidad de huéspedes

Ventajas: When we checked in it took 1.5 hours to fix their mistakes. And they did not take payment so the next day they kocked us out of our room

Desventajas: Had to make reservations for most resteraunts even though they were half empty. Even whrn we made a reservation we were told they did not have one and could not seet us even though there were over 100 empty seats..... food was mediocre. Humidity so high, interior of jotels are slick w sweat. They have to come squiggy floors every morning so rooms are musty. They do not clean their beaches. Tons of stinky seaweed everywhere during our stay

Ventajas: La comida y el servicio

Desventajas: Todo me gusto

Ventajas: The rooms were dated and there was musky smell that wouldn't go away. Staff will always say Yes to anything you ask but nothing gets done.

Desventajas: Rooms were dated . Bathroom was average

Ventajas: La playa y las instalaciones del resort son espetaculares

Ventajas: Absolutamente todo, las instalaciones son bellísimas, los jardines, el Lobby, todo. Además, tiene toda la diversión necesaria para una familia con niños. Tiene canchas de tennis, basket, juegos de mesa tipo ping pong, pool, metegol, para hacer deportes acuáticos y lo mejor, un parque de agua con toboganes y un simulador para hacer surf y body que si bien es con cargo, está bueno igual. Pero lo mejor de todo, que hace a Barcelo Maya un hotel distinto al resto es su personal, es La atención de todas las personas que trabajan allí, realmente es EXCEPCIONAL. Te hacen sentir como en tu casa, en un ambiente familiar, de gran respeto y calidez humana. Los chicos del área de entretenimiento y deporte son espectaculares, super creativos con los juegos y actividades que plantean, sin molestar o insistir , el que quiere participa y el que no está bien igual. Los mozos de todos los restaurantes son tan serviciales que da gusto, siempre están con una sonrisa, siempre diciendo: “A su servicio” o “Estoy para servirle” , realmente no tengo palabras para agradecerles a todas las personas de Barcelo Maya por las vacaciones maravillosas que nos hicieron pasar. Quedamos tan impresionados con la atención y la belleza de sus instalaciones que nos hicimos socios del Club Barcelo, así podemos volver!!!

Desventajas: NADA

Ventajas: Las zonas comunes, piscina y cercanía a la playa

Desventajas: No hay wifi gratis ni siquiera en recepción

Desventajas: El sargaso (algas) invade la playa y el océano, los mosquitos.

Ventajas: Piscina, comida ...

Ventajas: El servicio y un personal sonriente increíble! Rápidos y eficientes y amables. La comida era deliciosa y casi demasiado bonita para comerla. Todo era ejemplar

Desventajas: No hubo una cosa que no me gustara

Ventajas: Restaurants and food in general were excellent. Staff was very friendly and made us feel valued and at home.

Desventajas: A lot of sea weed in the ocean somewhat spoiled beach experience. The description of the services on booking.com and real offer did not match.

Ventajas: WI FI Perfecto limpio hermoso organizado divino!!!

Ventajas: Staff is extremely courteous and responsive! Spa was wonderful. Grounds are gorgeous.

Desventajas: Give guests the ability to run jets/pumps on the plunge pools.

Ventajas: Comida, atención, spa, todo Super recomendable

Desventajas: El mejor hotel por mucho en que me he hospedado

Ventajas: Beautiful surroundings, everything was excellent. Very clean and well maintained.

Desventajas: None

Ventajas: Excelencia en servicio y comodidad

Desventajas: Es muy pequeña La Playa

Ventajas: This is the best hotel in Mexico, of course it is a bit expensive! The staff always willing to help and make it the best experience! The food is unbeatable I recommend the "Cocina de Autor" restaurant!

Ventajas: Excelente todo! De esos lugares donde al irnos se nos caen lagrimas Cada detalle, cada empleado, cada rincón es perfecto. Prefiero generalizar porque si entro en detalles el comentario sería interminable, vale cada centavo que cuesta y más!

Desventajas: Nada!

Ventajas: Grand Velas Riveria Maya has fantastic facilities all around, with gorgeous pools and the best beach area I've ever visited. The service was impeccable (shout-outs to Bayron in the Zen Grand; Jorge, Ana, and Omar at Chaka, & Dafne and Alexander at the beach, who each went above and beyond), and we felt pampered and at ease for the entirety of our stay. The only spa service we booked was the water ceremony, but it was amazing, and we would've gladly stayed twice as long as we did (about 2 hours) but for our dinner plans. The main reason we chose this resort over other all-inclusive options in PDC, Tulum, and Cancun was the food's reputation, and it was absolutely the right choice. Breakfasts at Chaka and lunches at Azul were amazing, and our dinners (2x Cocina de Autor, Piaf, and Sen Lin) were truly great, too. Next time we do all-inclusive, this place is a no-brainer. Taking everything into account, though, it will be difficult to visit any other property in the area, despite the fact that we love exploring areas outside of resorts and having dozens of dining and drinking options. The overall experience offered by Grand Velas is second-to-none, and we'll be looking forward to visiting again as soon as possible.

Desventajas: The live music during dinners at Cocina de Autor, Sen Lin, and Piaf was pretty cheesy (think clarinets playing Sweet Child of Mine and harps playing the theme from Titanic). The quality of the food, service, and rest of the environs more than made up for it, but management should consider better live options (chill jazz would suffice) or curated playlists. For the money, I expected a slightly better beverage program. The liquor choices are very good, but having cocktail menus (and, preferably, different menus for different bars) at areas other than the beach service bar would be nice, and a tiki bar on the beach would be amazing. In the end, I sipped mostly straight tequila (all great stuff). So, some small areas for improvement, but we absolutely loved our stay overall.

Ventajas: Todo estuvo extraordinario, la atención es impresionantemente buena, y la gente que trabaja ahí es súper amable. La comida es extraordinaria!

Desventajas: Solo en el área de alberca, en la parte zen, el piso es de madera y es sumamente resbaloso

Ventajas: Food was great. Room and accommodations fantastic .

Desventajas: The ocean at the beach area was rocky and shallow. Need to wear water shoes to go in. Policy on no reserving pool chairs not followed by many guests

Ventajas: las habitaciones

Desventajas: la televison

Ventajas: Gran personal. Las habitaciones son fantásticas. Me encantaron las bicicletas. La piscina privada y el spa fue increíble...

Desventajas: La comida es cara. Los lugares para visitar en el complejo están más lejos. La playa es pequeña

Ventajas: Friendly staff, well maintained hotel and nature

Desventajas: Quite humid in the room especially for people travel from non-humid places. De-humidifier might be suggested.

Ventajas: Food was excellent (but pricey) and the serenity and natural surroundings were fabulous. The hotel partnered with an excellent travel agency, Maritur, who arranged our airport pickups and two excursions. We had a wonderful time.

Desventajas: Time to do some light upgrades in the villa bathrooms. Some rust around tub fixtures, shower fixtures old, and shower layout allows water to puddle in the bathroom floor.

Ventajas: The food is excellent. The service exelent

Ventajas: The room was big, private and very clean. The food is exceptional, fresh and upscale. The staff is very attentive.

Desventajas: If you can avoid their ‘meal plan’ (making it an all-inclusive), dining and drinks are much better when you are not on the meal plan.

Ventajas: Loved that everyone has their own private villa - I felt like I had the entire resort to myself . The staff was also super friendly

Desventajas: The beach was gorgeous but the actual ocean wasn’t as crystal clear and blue as Cancun :/

Ventajas: The private pool is amazing

Desventajas: Food is very expensive and not great

Ventajas: Todo excelente

Desventajas: Que esté más claro el tema del botón de privacidad La temperatura del agua de la alberca de la villa muy fría

Ventajas: Great service

Desventajas: It’s not as clean as an American would come to expect from a hotel...

Ventajas: Customer service in general

Desventajas: Food and drink prices are really expensive

Ventajas: Buenotra

Ventajas: Most beautiful hotel in the world

Desventajas: Everything was perfect! Don’t have anything negative!

Ventajas: Extraordinary service at check-in by our resort host David, dining reservations by Denny, prompt cart pick up’s to beach, tennis, etc.; excellent choice of restaurants and menu - fantastic spread at breakfast buffet, wonderful amenities and service all around.

Desventajas: We loved everything!

Ventajas: Albercas

Ventajas: El servicio de restaurante

Desventajas: El recepcionista del check in era un poco ineficiente. El hotel es poco práctico, las distancias del cuarto a las áreas de restaurante y entretenimiento son muy largas. Las habitaciones son bonitas pero tuvimos varias fallas en el baño, como una inundacion, un lavabo tapado y la llave del otro salpicaba mucho. Los meseros son muy amables y atentos! La comida muy rica. No hay Internet, solo de cobro y muy poca señal para utilizar datos.

Ventajas: Buenas instalaciones, comida buena, buena ubicación.

Desventajas: Tuve un trato grosero de la recepcionista Michelle Gamboa totalmente injustificado al momento del check out, el resto del personal muy agradable

Ventajas: Las habitaciones muy cómodas y confortables. Los restaurantes buffet y restaurantes de reserva de la cadena del hotel Barcelo muy buenos. Excelente atención de su personal. Muy buenos lo bares y diversidad de bebidas a escoger. Las piscinas de niños muy divertidas y las piscinas de adultos muy buenas y confortables. Todas las instalaciones cumplieron con nuestras expectativas. El Dolphinarium del hotel excelente.

Desventajas: No se nos informo que un restaurante de reserva (La Brassiere) no admitía niños a partir de las 7.30pm, razón por la cual perdimos mas de 1 hora en que nos resuelvan este problema mal informado y generado por el personal de reservas del hotel. No encontramos espacio de reserva ningún día, en el restaurantes Japones Tokio (uno de los mejores). El mar NO es como se muestra en su website, tiene piedras en casi toda la orilla, la playa la limpiaban todas las mañanas pero en pocas horas estaba lleno de sargazo que impedía bañarse cómodamente en el mar.

Ventajas: Service was extremely friendly and helpful

Desventajas: Dinner venues were not authentic, specially the Argentine and Brazilian restaurants

Ventajas: El personal fue muy amable. La comida y las bebidas en general son buenas.

Desventajas: Si bien hay shows en la noche que son geniales, le falta actividades durante el día.

Ventajas: La atención del personal es excepcional

Desventajas: No hubo nada q no me gustara, todo estuvo excelente

Ventajas: The hotel pools were nice and the swim up bar was a nice touch.

Desventajas: The food wasn’t the greatest. The drinks were pretty terrible. For the price the hotel did not do an outstanding job nor was my stay what I expected. There was no information on what activities where going to be held at the hotel. I’ve stayed at cheaper hotels and have had a much better experience.

Desventajas: Refrigerator in the room was broken.

Ventajas: The resort is great,the rooms are big and confortable, good food , the staff friendly and helpful.

Desventajas: The beach is full of rocks and weeds, although picked up daily by the staff, appear constantly. But mostly, there was just a small part of the beach where you can swim at without that many rocks but far away from the main hotel where we were staying.

Ventajas: Very Uncomfortable mattress , did not like that they close the children pool all of them at 7 pm. They constantly run out of towels at the pool. The rooms we got were in Oaxaca very far from the pool, lobby, restaurants everything. Also every day the call at our room very early waking everyone.

Desventajas: Very Uncomfortable mattress , did not like that they close the children pool all of them at 7 pm. They constantly run out of towels at the pool. The rooms we got were in Oaxaca very far from the pool, lobby, restaurants everything. . Also every day the call at our room very early waking everyone. They don’t provide with umbrellas if it’s pouring. The stores only accept card payment no cash.

Ventajas: A lot of variation of breakfast, very good food and people very kind, the restaurants are big so there are no issues with the spaces.

Desventajas: Nothing to comment.

Ventajas: Todo

Desventajas: Nada

Ventajas: The rooms were really nice

Desventajas: The Staff wasn’t as helpful and joyful as other hotels, specially the supervisor at check in.

Ventajas: Las habitaciones, las amenidades, los alimentos, la verdad un gran hotel

Ventajas: Nuestra experiencia fue en las Villas, en una habitación de la planta baja con piscina. Era muy reservada y tranquila, y la habitación equipada con una buena tecnología. El solo adultos es muy calmado, y la zona exclusiva para ello es otro nivel.

Desventajas: El olor a humedad de la habitación, aunque colocasen un ambientador en la habitación donde te daban a elegir el aroma, la humedad se quedo impregnada en la ropa limpia que llego a casa de vuelta. No recomendamos para nada el teppanyaki del japonés, nada que ver con el menú de mesa. Te sirven seis piezas de nigiris para dos, una pieza de proteína chamuscada en la plancha y arroz duro con soja, más el postre. Si buscas sushi no vale la pena.

Ventajas: We fell in love as soon as we arrived to the grand entrance. The grounds are beautiful, the rooms are well decorated and spacious, the variety of restaurants and bars is amazing. The quality of food along with the presentation is spectacular. Each restaurant we dined in had its own touch of class with waiters/waitresses being very well knowledged about the dishes and what they are made of. The butler service is a great touch and our butler Luis was the perfect gentleman. All staff were polite and inviting. We couldn't have picked a better place to stay for our anniversary and the fact they decorated our room and gifted us a bottle of champagne to celebrate was extremely appreciated. We love TRS Yucatan!

Desventajas: Everything was perfect!

Ventajas: Es precioso, las habitaciones súper cómodas, con servicios de primera clase, tanto en habitaciones, zona de albercas, restaurantes. Celebramos un cumpleaños y nos decoraron la habitación preciosa, cada edificio sienta con una persona encargada que te puede resolver de manera inmediata cualquier eventualidad que pudiera presentarse

Desventajas: El segundo día nos abordó una persona al parecer de socios vacacionales o algo así, al principio nos abordó después del desayunos en el lobby diciendo que tenía obsequios para nosotros, nos sentó y nos dijo que teníamos que darle una tarjeta de crédito etc, y nos invitó a hacer un recorrido por el hotel, ya habíamos estado ahí, no queríamos perder tiempo, nos negamos así que se molestó y nos hizo sentir incómodos, creo personalmente que en un hotel de esta categoría no deberían abordarte personas de clubes vacacionales, tiempos compartidos etc, con una invitación en nuestra habitación hubiera sido suficiente y ahí habríamos decidido ir o no.

Ventajas: Beautiful location, wonderful staff, and the best treatment I have ever received at a resort. We will absolutely be going back.

Ventajas: Everything

Desventajas: Nothing

Ventajas: Todo. Las instalaciones, las habitaciones, los restaurantes, las piscinas, el transporte dentro del hotel, el espectáculo Chic-Cabaret. Mención especial a todo el personal del Hotel. Todos y cada uno de ellos se desviven por atender todas tus necesidades. Queremos hacer mención especial a Israel (conductor), Sergio, Rafael y Samuel (mayodormos) y en general todos los meseros de los restaurantes.

Desventajas: Algunas piscinas tienen un último escalón muy alto. El sargazo, pero se desvivian por limpiar las playas.

Ventajas: The TRS hotel is great for couples that need a quick getaway. We did not venture to the other kid friendly portion of the hotel, nor did we need too. This is great for a 4-5 day trip but I wouldn't stay here longer than 5 days.

Desventajas: The first room had some small ants moving around the sink area. Likely from a previous guest that had dropped something sweet. It was clean but obviously not to the point of being ant free clean. A quick call to the butler and 2hrs later we were in a new equivalent room.

Ventajas: El servicio, las instalaciones y las facilidades del personal.

Desventajas: El nivel de calidad de la comida no era sobresaliente, aunque sí aceptable.

Ventajas: The TRS suites with a pool are nice (albeit dimly lit); the hydrotherapy is not to missed (when the machines are working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; Helios restaurant is consistent with a beautiful view. I recommend Helios for breakfast and lunch! If you’re here to drink and party, then the hotel might work well for you because they generously dispense liquor in room and throughout property. They provided a nice cake and champagne for my friend’s bday.

Desventajas: Dinner Reservations were an ORDEAL. On your first night, you cannot make reservations and the hotel does nothing to anticipate that you’re arriving and might want dinner. The butler recommended going to a buffet at one of the other palladium properties. We spent more than an hour running from one restaurant to another trying to find a spot. Finally, we were seated and discovered the restaurants off TRS are not very nice and are overrun with guests. You’re told to make reservations for your subsequent nights but the hotel has a paper based system and they don’t always remember to drop off your reservation slip which then creates subsequent problems; and no reminders or calls are given in case of delays. Reservation system is antiquated and there are clearly better more efficient and less stressful ways to manage the dinner experience. We had issues with dinner reservations on 3 of our 4 nights!!! Really left a very negative impression. Also, I don’t drink alcohol and would have preferred an all-inclusive that excluded alcohol (why am I subsidizing the heavy drinkers?) I arrived at 830am - the check-in desk told me that my room was empty (no guests were checking out) yet they still couldn’t give me access until 3pm. Why? Doesn’t make any sense if the room is empty and clean. Also, I said I wanted to shower while I waited and the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa. Overall, didn’t feel like staff were effectively trained (though they were generally very friendly). Finally, it was pretty annoying being stopped by workers marketing discounted massages for a commission. It gave it the feel of a much lower class property. People don’t want to be upsold massages while lounging by pools.

Ventajas: Tiene todo lo necesario para una excelente estadía, pero cuenta con un sistema de control de gestión interno que obstaculiza tener días de relajo: reservas para comer, solicitar movilización, shows. Este sistema falla y te enteras en el mismo lugar que no tienes tu reserva.

Ventajas: Personal de la piscina y los camareros eran fantásticos. El resto del personal también era de primera categoría.

Desventajas: La comida estaba bien, la habitación era cálida, zonas comunes también cálidas

Ventajas: the people running the hotel, service, food and managemen. we had hoped the leisure restraunts wouled have had plain old fashiond american food without all the fancy add-ons . I realize pepole from all over the world come to the property, so the food was still excellent! The prime restruants were very good but when we checked in we were not told we should make reservations right away because they went fast and we had to keep eating at the buffet. we figered it out after 3 days and did eat at at the steak and lobeste once. but I feel that it was all-enclusive, meaning food too! The beverages were excellent! as well as the facility, and the staff was perfift!! See you naxt year!!!

Desventajas: nothing

Ventajas: I love everything about the Grand! Specially, the staff are very friendly and caring in making sure that you have the best time during your stay at the Grand. I enjoyed every second of my stay and I will return in the near future.

Ventajas: Me gustó todo me sentí mimado todo el tiempo mi esposa y yo estamos super agradecidos de tan amable atención de todos los integrantes del hotel

Desventajas: Jugos naturales y no de vidon

Ventajas: Great staff, beautiful grounds, excellent service

Ventajas: Entertainment staff is very good!

Desventajas: Their top of the line resort needs a high end coffee shop, like they have at the next door property.

Ventajas: The service and staff were awesome as well as the facility.

Desventajas: The sudden hot/cold temperature of the shower.

Ventajas: Every element of the property could not have been more perfect, but the staff stood out, they were genuinely friendly, gracious, and experts at their jobs. It was a treat spending time at this world-class resort!

Ventajas: La tranquilidad del hotel - fantástico contar con una área de quietud que incluye una piscina apropiada para el "atmosphere", su decoración (la del edificio que identifican como "72" en el Grand) el cuidado de los jardines, los alimentos y bebidas, tanto de buffet como los de restaurantes de especialidades (principalmente el italiano "Venecia") y, desde luego, la amabilidad de su personal.

Desventajas: Un show con música un tanto estridente (como la del tipo que instrumenta Guns and Roses), no me pareció lo más acertado para una noche de Año Nuevo, máxime el tipo de huéspedes que por lo general acuden al Grand.

Ventajas: Teater shows with drinks service Activities available ( biking, karaoke, etc..) Food - high quality and a lot lot of choice, cannot be unsatisfied Very beautiful hotel and design Bars, casinos, music, club etc...

Desventajas: -The room service doesn't take your request seriousely. Every time they bring something different: For Espresso I got a normal coffee When asling for Grand breakfast, I got only the eggs and the juice - when we arrived they told us all the restaurants were fully booked except one for one dinner, but this is not fair, since you book for all inclusive option and you cannot reserve the restaurant. Finally they made the resevations happen, but I would prefer not complaining about this and having equal treatment as other guests who were able to get their dinner in the restaurants

Ventajas: Quiet resort, nice pools, great service and awesome food.

Ventajas: La calidad del servicio muy bueno y sobre todo la atención en los detalles.

Ventajas: Service very good

Desventajas: Sea bathing not good. Pool entertainment too noisey. Expensive for single occupancy. Some evening shows not very tasteful.. Building maintenance work during my two weeks stay

Desventajas: El personal todavía está aprendiendo y es un poco lento. Cosas no terminadas pero todavía pero en general magnífico

Ventajas: Everything was a beautiful, delicious. Everyone was so friendly and so much detail to the place. The river lagoon was so much fun to play and swim. The place is big but it never felt crowded except at 9am breakfast buffet. The all inclusive fun is such an awesome feature. The cameras around the hotel and parks are so convenient, genius idea! I highly recommend this place, It doesnt disappoint. We will be back many times

Desventajas: There was a dress code at all the restaurant and buffets after 6. Men have to have sleeves and only brown leather sandal or closed toe shoe that wasnt well known but not a bad thing, just made for a long walk back to the room. Make dinner reservations a week out. Wish pools stayed open til 10

Ventajas: the staff were amazing, knowledgeable and super friendly. The rooms were excellent. Large, comfortable, very modern, and so clean. The mini bar is included and stocked daily. Nice little turn down service and present on your bed every night. The food options were incredible!! The fact that 24hr room service is available and included in the price was really helpful especially when we got in late of an evening. The parks are really good fun. The busses and boat taxis were quick, cool and efficient. The excursions were fun and very interesting. Pick up was really easy and everything flowed really well making them very enjoyable. They really have thought of everything here to make your stay special. I would 100% recommend this resort and will be back in the future.

Desventajas: The ATM at the hotel was out of order so we were unable to get cash out however there are ATMs at the parks and you can charge everything to your room so it wasn’t a massive problem.

Ventajas: Xcaret exceeded our expectations. We went on our honeymoon, as our first time going to an all-inclusive resort we were a bit worried it would be trashy - it was anything but! The staff were incredibly attentive, all the restaurants were delicious and the trips and parks well organised and fun. It's also beautiful to walk around and an army of staff are constantly working in various ways to ensure you're looked after. We couldn't recommend this place enough!

Ventajas: Comodidad, diseño, comida, atención.

Desventajas: Difícil la reserva en el restaurante con shows

Ventajas: No es necesario salir del hotel y parques Xcaret! Muchos restaurantes y planes por hacer.

Desventajas: creo que no es la mejor opción para un viaje romántico, es un hotel muy familiar.

Ventajas: Everything was perfection !

Desventajas: They wanted to make me buy the membership. Lady was an awful seller. I told her I didn’t want the membership and she kept insisting until I got really mad and had to leave. They sent Champaign to my room after....

Ventajas: Staff are brilliant, they cant do enough for you. Probably one of the most enjoyable parts of holiday. Easy to get from and back to airport. They offer plenty to do during day for e.g. water parks, chichen itza excursion. Plenty of food and drink. Coffee and food carts throughout resort. Beauty and tranquility of resort amazing and although we didnt have children with us, it seemed like a great place for them with the swimming pools. Life guards were numerous in number. Great variety of restaurants. You feel safe.

Desventajas: There was not much signage around hotel for e.g when you first arrive and want food, its hard to get your bearings. Theres no in-house entertainment at night that we knew of, unless you went to a restaurant for beer but this is of no use to those who dont drink much. Corridors could be very noisy at night in the AM but we never highlighted this with staff, as it was enough to wake you up but was usually over after a short while.

Ventajas: Muy bien, abundancia y excelente comida.

Desventajas: Algunas mesas un poco pequeñas.

Ventajas: El mejor hotel all inclusive del Caribe sin dudas!!! Todo excelente!: hotel nuevo con habitaciones hermosas, comidas riquísimas con productos de calidad, atención de los empleados nunca visto tan buena! La tarifa incluye las entradas, traslados y comidas a todos los parques de la familia Xcaret (Xelxá, Xavage, Xenotes, Xcaret, X-plor, Xplor-fuego) y entretenidos tours también incluidos. Hicimos todos y disfrutamos mucho!! La atención del personal supera todas las expectativas! Para ir en familia y disfrutar. Ambiente tranquilo y familiar. La playa es chica, no es lo mejor del hotel, pero se disfruta igual, ya que la mantienen limpia y con servicio. Las piletas del hotel son espectaculares. Las caletas que se encuentran antes de la playa le dan un toque mágico, soñado. Tienen tantos restaurantes y servicio a la habitación incluido que nunca se espera para comer, siempre hay lugar en todos lados. En fin, excepcional! Volveremos!!

Ventajas: La cama muy comoda, los alimentos de calidad y los detalles muy padres

Desventajas: La limpieza del sanitario no se hacía diariamente

Ventajas: Although I am not the biggest fan of All Inclusive hotels, I was very positively impressed by the Hotel Xcaret. The location and hotel area are very nice and offer a wide choice of pools, restaurants and entertainment options. In addition, the quality of food and beverages at the bars and restaurants is excellent. The rooms are spacious and well designed, using local touches in the decoration and offering a lot of comfort and luxury.

Ventajas: How clean it is and the staff hospitality

Desventajas: Nothing

Ventajas: Todo es increíble te hacen sentir rockstar desde que llegas, gran cadena

Desventajas: Todo estuvo bien

Ventajas: La musica rock sonando todo el dia

Desventajas: Que no se especificara el lugar exacto de las actividades en el mapa que entregan en la recepcion con la programacion semanal

Ventajas: El spa y jacuzzi en terraza

Desventajas: La música rock solo en el lobby y en la alberca y disco música electrónica y salsa nada que ver con el concepto rock

Ventajas: The service was great!

Desventajas: Buffet should have better choices.

Ventajas: The Heaven section of the Hard Rock Hotel in Riviera Maya is extremely impressive. The room was fantastic with a balcony and terrace with hammock. The upstairs also had a Jacuzzi bath and the partial sea view was impressive. Room service was extremely fast and the food was very tasty. Overall the food and beverage offerings in the hotel are amazing. The only thing that could be slightly better is the booking process in the A La Carte restaurants. The pool area was vibrant but relaxing at the same time and there is so much space. Overall one of the best all inclusive category hotels I have stayed in.

Desventajas: The inside bar areas and main lobby's of both the Hacienda and the Heaven buildings are quite cold, the AC was turned very low - recommended to have a light jacket or jumper with you in order to not be too cold if inside.

Ventajas: Instalaciones muy buenas (impecable sin sargazo). La comida y tragos de calidad, muy buenos.

Desventajas: Me encanto todo.

Ventajas: La decoración del hotel.

Desventajas: Un poco elevado el costo por noche para no ser un todo incluido de otras amenidades que incluyen otros hoteles. Adicional nos enteramos que a varios de nuestros amigos les robaron en su habitación a la hora de hacerle limpieza.

Ventajas: Omg loves this place. Best vacation ever!

Ventajas: Beach, staff, food,pool parties,facilities. The best hotel for the price !

Ventajas: La comida y la limpieza

Desventajas: Las algas en el mar

Ventajas: Los servicios, las instalaciones, la habitación con el jacuzzi en el 2do piso con vista al mar y abierto! La atención del personal, las actividades diarias que ofrece el personal a lo largo del día, las piscinas, todo muy bonito.

Desventajas: No me gusto que el hotel no tuviese playa natural, es decir, entre el mar y la playa estaba el arrecife, si tiene playas pero no dan directo al mar, y en el mapa que ofrecen a penas llegas al Hotel donde te explican todo, se da a entender que si y no es así. En el caso del idioma, en los shows y las presentaciones, debería haber equilibrio del idioma, tanto del español como del inglés así como los demás idiomas y no sólo en ingles mayormente.

Ventajas: Excelente hotel comida por el precio

Ventajas: La propiedad es grande, pero simplemente increíble. Los canales hacen de este lugar muy especial. El personal es de primera categoría. Artículos son divinos. Tener tablas de agua y kayaks sup agregar mucho.

Desventajas: No hay suficientes bicicletas alrededor.

Ventajas: Access to bikes for all hotel guest was a great way to get around.

Ventajas: La atención personalizada y muy amable de los anfitriones, así como la zona donde se encuentra el hospedaje

Ventajas: Rooms were very clean, surrounding area was beautiful with lots of animals out (even saw some spider monkeys!). Also close to alot of restaurants/bars in the area. Host was super attentive!

Ventajas: Muy buena atención

Ventajas: Cleanliness, spotless in every room and common area. Very relaxed laid back atmosphere. Sonia and Alberto were helpful and very interesting. Excellent breakfast, scrambled eggs perfect!

Desventajas: Instant coffee

Ventajas: Everything was great here at the hotel.

Desventajas: One should realize that this bed and breakfast is inside a gated community. I did not really like the Gated Community or the beach that was there. This is not the fault of the hotel at all.

Ventajas: Very comfortable rooms in very safe and quite area, but close to restaurants, shops and the beach. Great connection to go around for trips (also with the bus or " collectivos") . The owner are very helpful and friendly.

Ventajas: I thought the house was very nice and the yard looks nice but due to the party next door, I couldn't even go outside and read my book in peace. I'm sure when it's quiet in the neighborhood the backyard is absolutely fabulous to just hang out by the pool. It was actually hard to try to take a nap in my room because of all the noise. my purpose of going to that place was to catch up on some well-needed rest and I left being more tired than when I got there.

Desventajas: There was a birthday party for kids next door which wasn't the owner's fault but definitely was not relaxing at all! The bed was very uncomfortable and I was hoping to get a comfortable bed for the night. It is located in a gated community where they keep dolphins and seals in captivity for entertainment for the guests that stay there. That was very disturbing and upsetting. I would not like to participate in a community like that again. I have Celiac so I wasn't able to eat any of the breakfast she provided except for the eggs. Was a little bummed that I couldn't have a nice enjoyable breakfast seeing that the place was a bed and breakfast. They should provide some alternatives for people who have dietary issues or ask about their dietary issues before they come stay.

Ventajas: Fabulous: Sonya and Alberto are the owners and their very beautiful villa. One must really go there to fully experience and appreciate their efforts of accommodating their guests!

Desventajas: My visit of two nights was way too short......especially heading back to winter conditions on the East Coast.

Ventajas: Muy lindo y la atención de sus propietarios fue excelente.

Ventajas: The owners are friendly and helpful. The shared breakfast table made it easy to interact with fellow guests which was interesting and enjoyable. There was a wider range of shops and restaurants on the site than we had anticipated.

Ventajas: Everything most of all quiet place

Ventajas: Las habitaciones son muy lindas, cómodas, limpias, el desayuno es rico y completo y Sonia y Alberto muy amables! Nos sentimos muy cómodos

Ventajas: Comodidad de las habitaciones, la vista.

Ventajas: La Ubicación , las instalaciones, mobiliario

Desventajas: Falta de limpieza y las primeras dos noches no tuvimos agua caliente.

Ventajas: La tranquilidad, la comodidad y la belleza del lugar. Superó con creces las expectativas que tenía. Es el lugar ideal para poder relajarte en pareja y en familia.

Desventajas: No tengo ninguna queja. El lugar cumple con todo lo que menciona en su descripción.

Ventajas: Staff were excellent. Whole process was stream line...great location. Quiet and private...will recommend.

Desventajas: N/a

Ventajas: More than any dream came true ! The most wonderfull house with 2 sleep and bathrooms , Huuuuuuuge salon , big widescreen-tv, swim-in pool and superb jacuzi, stunning wiews and balcony ! Do yourselves a pleasure and book this dream for a superb price, breakfast for 3 for less than 12 usd in OXXO-store, and 20 resto's, brasseries, all-you-can eat buffet for 13 usd... Litterally 50 meters from dolfins, manatees and sea-lions !!!!The concierge drove us to the guarded security gate! Wonderfull helpfull man, let us use his computer!

Desventajas: Nothing at all ! Of couse for the ones who like Coco Bongo or any other Boom-Boom music, you better go to Cancun or Ibiza! So we loves the local bands who play in every little restaurant and pub !

Ventajas: Excelente mejor de lo que se describe ideal para más de 3 días de hospedaje

Ventajas: La ubicación, es como un departamento super equipado y con estacionamiento y cerca de los restaurantes y Marina.

Desventajas: La cama muy dura para mi gusto

Ventajas: The unit was beautiful and comfortable. Loved watching the boats in marina. The pool area is so beautiful. The staff were very helpful and kind.

Desventajas: Jellyfish at the private beach area! :(

Ventajas: El alojamiento con todo lo que ofrece Gracias

Ventajas: Es mi segundo año viniendo a este mismo lugar y regresaría siempre, es un lugar tranquilo y cómodo para descansar y cerca de todo

Desventajas: Las playas no estuvieron muy limpias este año

Ventajas: En general todo y la habitación es muy amplia

Ventajas: Tamaño, mobiliario, vista

Desventajas: Todo me gusto

Ventajas: Las instalaciones, la atención, las comidas, las albercas

Desventajas: En nuestra habitación había una fuga de agua en el foco del baño la cual se reportó y no arreglaron.

Ventajas: Para ser un un all inclusive cumple con el objetivo, sin embargo el servicio deja mucho que desear, en especial, la recepción y guest services

Desventajas: El servicio. Estás de vacaciones y tienes que estar pidiendo que hagan el cuarto y que se cumpla con lo minimo que esperas de un hotel

Ventajas: La limpieza, el servicio... El lugar maravilloso

Desventajas: Nada

Ventajas: La playa es hermosa, los restaurantes son de lo mejor, se pueden realizar varias actividades durante el día en el Resort y cuenta con delfines, además se puede nadar en la piscina semi olímpica hasta las 8pm. Muy buen alojamiento, lo recomendaría.

Desventajas: Nada

Ventajas: La comida, la ubicación, en general las instalaciones, excepto las habitaciones que son pequeñas

Desventajas: La actitud de los botones (bell boys). Muy antipáticos y arrogantes. No tratan bien al cliente. Su antipatía contrasta con la amabilidad de los demás empleados del hotel, particularmente los empleados del restaurante, que son muy amables. El proceso de registro en el Wi Fi es innecesariamente complicado

Ventajas: Instalaciones

Desventajas: Que te engañan porque es un todo incluido y resulta que son muchas cosas las que cobran aparte que deverian estar incluidas porque son parte de las instalaciones del hotel

Desventajas: Fue un poco dispar el servicio. Teníamos 4 habitaciones y en dos de ellas el servicio de cuarto fue deficiente pero en el resto muy bueno.

Ventajas: Ubicación

Desventajas: El internet tiene costo

Ventajas: Well the resort is amazing I’m very happy to have chosen this place I want to thank especially Horacio Lopez very good attention and excellent person helped me in everything

Ventajas: Nice beach to walk on. Big pools. Food was good.

Desventajas: Wouldn’t allow 17 yo to workout in the gym but you could if you stayed in the palace. Not sure why there was an age difference by location.

Ventajas: Everything was wonderful! A very beautiful place and all the staff were very friendly and attentive!

Desventajas: No problems at all!

Ventajas: el area de niños

Desventajas: la conexion electrica del cuarto

Ventajas: El servicio, todos muy amables y dispuestos a ayudarte, las instalaciones muy bonitas y la estancia es súper agradable

Desventajas: La comida era buena, aunque después de unos días, fue repetitiva. Deberían tener un restaurante indio - a la gente le encanta eso.

Ventajas: Buena comida y servicio, el personal es amable y servicial. Espectáculos y entretenimiento realmente buenos!

Ventajas: Los jardines estaban muy bien. El personal fue fabuloso.

Ventajas: Funny hotel with lots of entertainment, us-style

Ventajas: Great all inclusive with various food in all the restaurants and high quality products. The staff is really polite and hepful. We had a great time there.

Desventajas: Not many sport/group activities

Ventajas: Todo! Excelente! El spa increíble!

Ventajas: Habitaciones y baños cómodos y amplios. Comida variada y abundante. Playas tranquilas, aunque cortas. Actividades variadas. Animales silvestres en los alrededores.

Desventajas: El agua de las piscinas estaba bastante fría. Se tiene que reservar para los restaurantes de especialidad con bastante anticipación, no se puede encontrar muchas veces para el mismo día.

Ventajas: -Stuff so kind -no need to leave the resort , you can find all what you need inside it - separate the adult from children area which is really good for families -they upgrade my room to suit ( very nice and big suit) jacuzzi on the roof and other one in the bed room with big living room . -rooms so clean and service all time and so quickly -all restaurant are good -beautiful beach and many activities all days for children and adult -many big swimming pool , and water land for children

Desventajas: -Internet was really slow -the water of toilet in the living room was little bit yellow

Ventajas: AmaZed by everything. I have stayed at several all inclusives and this has by far exceeded expectations. Great food choices, staff super attentive and not hungry for tips, rooms so clean, all great.

Desventajas: The room we reserved on booking.com does not exist in the hotel. The hotel charged us an additional 600 to get the right room. They claim it’s a Booking.com issue, booking.com claims it’s a hard rock issue. In the end, the consumer is stuck in the middle with no recourse. On top of that, when I’m trying to leave they want to charge additional hundreds of dollars because they said we had more people in the room than we reserved. (This in spite of clear email that states number of people in the room. ) by the way, the food was terrible, there is no beach, And it’s impossible to get reservations in the restaurants.

Ventajas: This is a lovely property with many animals, beautiful views, comfy rooms, and solid food. Was always clean and well-maintained. Food service was pretty amazing, actually.

Desventajas: Food times/restaurant hours changed often from the printed materials. It was pretty non-intuitive to find out what was going on, as there is no digital way to interact in your room, etc.

Ventajas: Aparte de que el hotel es enorme, hay muchas actividades y buena música en todos lados.

Ventajas: Woodward

Desventajas: Mejorar calidad de alimentos

Ventajas: Breakfast was fantastic. Huge buffet with excellent options. The property overall is gorgeous and the beaches and pool areas are wonderful. Drinks were hit or miss. Some we absolutely loved, others were just average. Very comfortable rooms. Dinner logistics really disappointed but other than that we had a pleasant stay.

Desventajas: Dinner was a nightmare! Upon arrival we were encouraged to make reservations everyday but were guaranteed that, if we did not make reservations, we could go to a standby line and wait for about 15 minutes. That is not what happened! On our first night we waited for 50 minutes at Toro to get a table. At least we got a table! On our second night, we went to 7 different restaurants and got turned down by all of them! They didn’t tell us “wait for 30 or 40 or 50 minutes”. They told us “there is no room today. Find another restaurant”. The Asian restaurant at least told us to come back in 40 minutes so they could try to seat us. After said time passed, we went back only to be told there would be no seats available. And this was at almost 9pm! The funny thing was, we could see from outside that all of these restaurants were at least half empty, which really confused us as to why we couldn’t be seated. After an hour and a half walking to each restaurant to no avail (from 7:30 until 9pm!), we were hungry and frustrated so we went to the concierge and asked where the buffet was. He then told us he could make a reservation for the italian restaurant for 9:15pm. We then arrived at the restaurant to discover that even more than half the tables were empty. Service was slow and the food was unimpressive. The next day, we were at the lobby at 08:30 am to make reservations and were surprised to know that there were no restaurants available! After a long discussion we were able to make reservations for the asian restaurant for 9:45pm. Overall, it was a very frustrating experience, with conflicting information given by staff. We have stayed at other Hard Rock Hotels and have never seen such bad logistics. Hard Rock should send someone to train these people. Everyone seemed lost and we’re sad to say it put a damper on our vacation experience.

Ventajas: Lo mejor es sus impresionantes instalaciones. Hay muchas piscinas, varias playas, varios restaurantes, varios bares, campos de golf, varios jacuzzis, un lugar gigante para deportes extremos (escalada, patineta etc). Etc, mejor dicho hay muchos muchos espacios y ambientes. Es muy útil que el hotel esté separado en: Adultos (heaven) y Familias (hacienda). Así el que quiere plan pareja o rumba no verá niños, y las familias no tendrán sus hijos viendo malos ejemplos de alcohol y pool parties :)

Desventajas: Lo único que no me gustó es que fuera de los 2 restaurantes que atienden sin reserva, en los demás restaurauntes es casi imposible que te den una reserva, siempre que tratas de hacerlo el personal del hotel te dice "ya está todo reservado, incluso con varios días de anticipación". Así que no te oportunidad de llegar a conocer el hotel y decidir cuál reservar, ya están reservados. Aunque el personal del hotel fue amable y después de mucho rogar nos abrieron cupo para un par de restaurantes.

Desventajas: Mucho sargazo en la playa. No se puede disfrutar

Ventajas: Hermoso hotel,comodidad, trato del personal,horarios de comidas extenso lo que permite acomodar tiempo a usar,deportes : caminatas, tenis, bicicletas etc.Piscinas, mar, paseos, distintos hoteles

Desventajas: Tener que dejar el hotel pues se cumplió el periodo de mis vacaciones

Ventajas: Nos encanta este hotel, sobre todo el paraíso lindo, tiene todo para pasarla bien, la comida es excelente, el entretenimiento para los niños y adultos espectacular, el gimnasio, todo divino, solo en esta oportunidad notamos incómodas las camas, parece que es hora de cambiar los colchones.....y no puedo dejar de mencionar que si bien la playa los primeros días la limpiaban del sargazo y uno se podía bañar , los últimos días estuvo espantosa, claro que esto de las algas no tiene que ver con el hotel sino con un problema ambiental generalizado, mi recomendacion es que si queres playa no vengas a Playa del Carmen, si la playa es solo un complemento de tus vacaciones y descanso este hotel es sumamente recomendable

Desventajas: No pude coordinar vía e mail el traslado aeropuerto hotel aeropuerto, no hubo forma, es un servicio que el hotel no presta ni si quiera con un cargo extra, eso baja la calidad

Ventajas: The grounds were beautiful, really loved the pools, I was like a little kid in the wave pool & lazy river, yay! The Food was great, everyone was friendly & Helpful, we even got a upgrade. Very clean & spacious room. Im coming back, oh yea the coatis were so cute and friendly I loved them.

Desventajas: I loved everything

Ventajas: It’s beautiful, clean, and they continue to improve. Plus the food was outstanding!

Ventajas: Me encanto el hotel sobre. Todo recepción

Desventajas: Los meseros son muy elitistas con los huéspedes si te ven con el billete en mano te atienden bien y concierge nunca nos explicó nada el kid de bienvenida nos llego cuando nos íbamos ...mucho que mejorar con servicio de meseros los bares excelente ....mencione muchas veces el cumpleaños de mi esposo y. Nadie hizo nada..,

Ventajas: resort & property was extremely clean & beautifull. Suite was very nice. Staff very nice & helpful.

Desventajas: Very confusing. Reservations were required even if restaurant empty. Buffet was good. Our biggest disappointment was the food in the restaurants! Very substandard. The french was the worst(we went straight to buffet). The next biggest disappointment was having only on choice in beer. My wife & I are not big drinkers but like a beer before dinner. She does not like XX! Also no diet or sugar free drinks. No guest guide in room. These mat seem like small things, but when spending over $500 per night, they are important enough to us to never use Iberostar again.

Ventajas: La comida extraordinaria y la atención del personal que labora lo maximo

Desventajas: La playa mucha piedra y las algas terrible

Ventajas: Pool area was huge

Desventajas: At check in staff was rude. Staff did not seem tentative.

Ventajas: La infraestructura del resort es bastante buena. Habitaciones amplias y el personal súper amable! Las actividades diarias son muy entretenidas.

Desventajas: Fui con un grupo grande de amigos, y todos tenemos el mismo comentario: los colchones son muy blandos, lo que los tuvo a todos con dolores de espalda y cuello.

Ventajas: Área de niños “the star camp Lindo y maya el personal ( Rebeca, Fernanda, Dany,David, Edith y Andrea muy buena atención con los niños los felicito

Ventajas: El aire acondicionado no se podia controlar y habia calor en la ultima noche

Desventajas: El personal atiende mejor a.los extranjeros

Ventajas: Rápido, cortés, atento personal. Hay una amplia gama de restaurantes diferentes que todos eran excelentes. Habitación amplia, excelente servicio, muy buena limpieza de la habitación. Todo el mundo era amable y servicial.

Desventajas: Nada. Realmente no encontramos nada que no nos gustara.

Ventajas: El servicio, la comida, la piscina, las habitaciones.

Desventajas: El café es malo. Zumos de frutas para bebidas mal.

Ventajas: Todo

Desventajas: Lo único que no me gustó fue el café del desayuno. El café en otros restaurantes fue estupendo. Verdaderamente disfruté todo.

Ventajas: Amazing place. Pool was super clean, staff was more than amazing, food was great...every single detail was perfect. I’m definitely coming back here.

Ventajas: The staff were great ! They really take care of you and pamper you . You basically do nothing but relax . Karla at the golden pool is the best waiter ever !! Gracias Karla for taking care of me .

Desventajas: The room need to be updated . They are quite old

Ventajas: Buffet style meals at breakfast and lunch was excellent with so much choice - be prepared to be strong willed or gain a few pounds. Every restaurant we visited in the evening was excellent - particularly enjoyed L'Alsace and Ginger. Entertainment in evenings also excellent - the 3 tenors brilliant. Would happily return here

Desventajas: Sometimes the service was a little slow at the pool bar or staff sometimes forgot drinks at breakfast but they are very busy and it wasn't really a problem. People reserving sun loungers and then leaving them unoccupied all day was infuriating!

Ventajas: The property is amazing and very well kept.

Desventajas: There is not a lot to do for night life after the shows and music are over. No games in the sports bar anymore.

Ventajas: We absolutely loved the entire property! Everyone's attentive service made our anniversary vacation extraordinary. We can't wait to go back!

Ventajas: Food, service, activities. Everything was wonderful.

Desventajas: Nothing. Just a little hot and humid here in July!

Ventajas: Es un hotel en medio de un entorno selvático. Tiene tres piscinas, varios restaurantes, oratorio y acceso a la playa. Los dormitorios son amplios, pero la decoración y mobiliario de los mismos, es oscura y seria.

Desventajas: Fuimos varias parejas de amigos. Hubo un accidente debido al mal mantenimiento del baño. Cuando una de nuestras amigas se estaba por lavar los dientes, se le cayó sobre los pies la pileta del baño, fracturándole dos dedos El hotel no solo no la ayudó ni la acompañó, sino que tampoco le dio ninguna respuesta ni compensación. Ella tuvo que ir al hospital por sus propios medios donde le dijeron que tenía dos dedos quebrados, luego debió alquilarse unas muletas, una silla de ruedas y una moto para trasladarse el resto de la estadía, por el hotel. Asimismo también debió abstenerse el resto de los días, de bañarse en la piscina y en la playa... por la lesión: se le arruinaron las vacaciones!!! tanto a ella como a todos los amigos que estábamos con ella tratando de ayudarla y de acompañarla. El hotel no se hizo cargo de ninguno de los gastos mencionados, ni la compensó en nada. NO RECOMIENDO ESTE HOTEL. Si llega a ir, ande con cuidado, no se vaya a accidentar!!!

Ventajas: El servicio es maravilloso, todo el mundo te recibe con una sonrisa, son muy agradables. El restaurante Mar y Tierra fue nuestra eleccion por ubicacion, comida y personal, de 10.

Ventajas: Everything

Desventajas: Having to leave

Ventajas: There was nothing not to love about this place. First rate service and experience. There is so much attention to detail in every aspect of VIM. We loved La Hacienda for dinner. The plaza is good in the evening. Don't be afraid to ask for a shuttle to wherever you need to go. Also, try the orejas at breakfast.

Desventajas: I didn't like the coffee creamer used, but it's minute.

Ventajas: Great location, staff are so lovely and attentive. All areas are really clean and the food in the restaurants has plenty of choice and taste great. Would definitely recommend and stay here again

Ventajas: Beautiful hotel and amazing staff. Swimming pools were great, we liked that you could go to main pool for a day of fun or golden pool if you wanted a quieter day. All restaraunts were amazing and breakfast and lunch buffets are great. All staff were really friendly and very attentive, they made our holiday really special. We had an amazing experience here and will definitely be back!

Ventajas: Beds were fantastic, the only downfall was that a lot of the elevators weren’t,t working which meant you had to walk from building to another . We were on the top floor and this was not very convenient, when they call it a 5* resort it should behave like one. The other thing the dooor on the shower leaked.

Desventajas: See above The so called vouchers given at checking are really worthless. Beware of timeshare type selling

Ventajas: Muy buenas instalaciones, la playa es bonita. Los cuartos están bien. Buenas piscinas y buena cantidad de restaurantes

Desventajas: Me habría gustado saber desde antes que no hay vista al mar desde ninguna parte del hotel salvo que vaya uno a la playa, esa parte me desilusionó un poco.

Ventajas: Todo el servico los empleados son muh amables y la comida esta muh buena

Ventajas: El trato del personal, las instalaciones, decoración, comodidad, calidad en todo!!!!

Desventajas: Un poco alejado de la quinta avenida

Ventajas: las habitaciones

Desventajas: que no dejan reservar para un grupo grande de familia, y los restaurant están vacíos, no son flexibles en ese aspecto.

Ventajas: la atención de Ruben en el servicio de playa y Rodolfo en el bar del Maya la ubicacion del hotel es buena, la playa tiene algunas piedras pero esta bien. las instalaciones son muy buenas, en especial el spa. el restaurante frances sin dudas el mejor, por la comida y la atención.

Desventajas: el hotel esta preparado para atender estadounidenses y canadienses, no nos sentimos atendidos, el equipo de animación es malo. Al efectuar una queja por la compra de champagne el somelier Felipe nos mintió sobre el servicio, se nos dijo que se nos descontaría la misma y a la mitad del grupo la cobraron igual. la calidad de la comida es mala en los restaurantes adosados al buffet,( italiano, marina).

Ventajas: El personal. Todos increíblemente amables. Que te dan un concerje x bloque , q te solucionan todo. Los bloques 60/61 bien cerca Del Mar. La playa espectacular!!! lo recomiendo para temporada baja. Para ir en Temporada alta te tiene que gustar la multitud. De todos modos, está todo bien distribuido.

Desventajas: Queda un poco lejos del centro. De todos modos, El hotel tiene combis que por 10 dólares te llevan y traen hasta el hotel. Re cómodo .

Ventajas: Las instalaciones son muy buenas, la atención excelente, en general el hotel es maravilloso!

Desventajas: La comida no es la mejor que he probado en hoteles pero no esta mal y la atención es tan buena que hace que se te olvide todo. me gustaría que los shows fueran mas con la cultura Mexicana.

Ventajas: LOS desayunos eran increibles, ricos y variados. Todos los restoranes un bjenls. La atención del personal inmejorable.

Ventajas: Went with my extended family. Loved it!

Ventajas: La habitación muy amplia y comodísima la cama. Buena comida y las instalaciones en la playa y las piscinas es muy buena. También son muy cordiales los empleados y el servicio de Internet general, es gratis y muy bueno.

Desventajas: no hay puntos negativos según mi criterio.

Ventajas: Everything, really

Desventajas: Nothing

Desventajas: The problem of seaweed in the beaches! The cusine suppose to have an international standard

Ventajas: el mejor alojamiento por lejos, sus piezas, la gente maravillosa que trabaja, no hay absolutamente nada malo que decir!

Ventajas: me pareció un espacio tan intimo y alejado del mundanal ruido, a tal grado que se te olvida el mundo de allá afuera, dando lugar con ello a un verdadero descanso de la mente. La atención del personal es exquisita. Los espacios, la energía del lugar es de lo mejor. El silencio es acogedor para los que buscamos eso......... y reina una tranquilidad y paz en el ambiente.

Desventajas: si me gustó, pero creo podría ser más cómoda la cama, y las almohadas. Es buena, pero podría ser mejor por seguro. Hablo de comodidad....lo escribo por llenar el espacio, pues ese detalle no cambia en nada mi concepto de perfección que he mencionado.

Ventajas: The staff, the pools, the beach. If you just want to sit on the beach all day and be waited on and don't really care about the room it might be for you.

Desventajas: The rooms were uncomfortable and needed updating. Sea facing rooms balconies practically facing each other so no privacy and all seem to be right overlooking the bar/restaurant (view of the ocean in our room 26 almost totally obscured by the huge roof of the bar as well). Smoking allowed on the balcony and our neighbour was smoking cigars so it wasn't nice to sit outside. Food hugely expensive. Hotel needs a bit of TLC. Captive animals really upset me. They keep a peacock in a tiny cage and put a poor stressed looking parrot out each day for people to gawk at.

Ventajas: Beautiful hotel and beautiful beach if there would be not the problem with the seagrass. The hotel makes everything in their power cleaning up daily this natural Desaster. It’s a pitty but the reality is different from what the hotel provides on pictures from the beach and the sea which I do not understand . I would communicate this subject transparent wit the customer. The kitchen / food is excellent but a bit to expensive. Same for wine and others .

Desventajas: Food was excellent . The provided cooking classes are super nice

Ventajas: Second time there love the place

Desventajas: Second time there love the place nothing

Ventajas: Food was excellent. Beach was fantastic. Pools were OK. Staff was fabulous. No TV's in rooms was different. Beach lounging is great. Location is great. Very quiet.

Desventajas: No TV in rooms. Rooms are OK, but not great.

Ventajas: Beautiful traditional property with anazing beach, pools and gardens

Desventajas: Wasn’t overly keen on the food but maybe I ordered the wrong things for my taste

Ventajas: Staff were exceptionally helpful and friendly. Beach was excellent and not at all crowded - plenty of beach beds (free of charge). Restaurant was good although expensive (by Mexico standards - not London standards!). Very friendly beach bar open until late evening. Fitness centre well-equipped. Bedroom was very comfortable, with good air-con, plus ceiling fan; good wifi. Bathroom good as well. Hotel in a very quiet position well away from the main coast road. Close enough to Playa del Carmen and Cancun for an easy visit (but why would you? not recommended, either of them!!); 30 minutes from Cancun airport.

Desventajas: The only gripe was the pricing - it is expensive (but its very high quality). But also everything is priced excluding tax and service, so add 16% +15% to every price you see : room rates, bar, restaurant etc. Belmond : just include the tax and service and be done with it! otherwise, it was very enjoyable, and a hotel to which we will definitely return if we get the opportunity.

Ventajas: The people are super friendly and honestly want to make your experience unique. The facilities are very nice, a bit old fashion so you need to like it (I do). The weekly program keeps you busy (yoga, tennis, cooking classes, theme dinners, trips). 24 hour service. Good food.

Desventajas: I think prices are a bit excessive but I learned this is the case in all Riviera Maya so I am not criticizing the Hotel necessarily but the destination. The restaurant serves good food but 100 $ for a BBQ buffet dinner or a Mexican buffet dinner it is too much in my opinion. All prices have an additional 16% service and 16% tax. you feel like you are in the US! In Mexico City for ex. you pay 100$ in the best restaurant in town with Michelin stars. 240 $ for a 50 min massage (I pay less in Switzerland in the same type of hotel!) I think they could balance by offering more complementary things (more yoga / Pilates class over the day for example, or nonalcoholic cocktails by the pool). I had to organize the trip to Tulum myself because they could not find a guide for the Friday and they work with only 1 tour operator that charged double the price of what I paid. Overall it is a good hotel and I had a good time but I am not sure I would travel 14h from EU for it.

Ventajas: great area with oustanding attention from the staff

Desventajas: the restaurant prices are rocket high, no idea why, doesn't make any sense