The room and staff were very nice The parking situation and the terrible smell of indoor smoking
Rooms were very nice, very close to the falls. Lobby bar had an awesome bartender who knew the area. Smoking everywhere, this kept us in our room and out of the hotel. Which was fine but would have liked to enjoy the hotel a little more.
Overall a really hotel hotel with lots to do and all the modern conveniences. Loved the room and the atmosphere, we will definitely be back. A/C in room didn't work that well, we were a little hot sleeping.
Loved the fact that we could run down as a family and grab a quick breakfast from Tim Horton's. Very convenient. Location was great and the hotel was very accommodating by placing our rooms on the same floor for all of the families along with us (baseball tournament). Not a fan of the smoke, but they do a good job of venting it.
I was pleasantly surprised with my recent stay at the Seneca Niagara Resort. I knew coming this was a Casino environment. I was surprised to find it was with out alot of the casino clichés. The hotel was very clean and comfortable there were numerous on location dining options, as well as 24 hour options for the inevitable late night snack. The staff was friendly, helpful and very knowledgeable of the facilities and the local area. My room was clean, comfortable and very spacious. The decor did not feel dated but instead kept with the theme of the resort it self. A great stay from start to finish. I can honestly say there was nothing I didn't like.
All of the staff were very friendly and accommodating! The facilities were clean and the hotel had a lot to offer.
Great location and facility. Valet told us to park our own car even though we were guests. Tried to get call customer service 3 times for assistance and no one answered the phone.
Reservamos a través de KAYAK cinco minutos antes de llegar. Buen precio y excelente ubicación. A una corta distancia a pie del casino. El personal amable y muy limpio y lugar atractivo desde el vestíbulo hasta la habitación. No muy buena presión de agua
Instalaciones limpias y modernas. El personal era muy educado. A sólo 5-10 minutos a pie de las cataratas. Zona de comedor para el desayuno muy pequeña para el número de huéspedes.
Location (close the Niagara Falls, NY; accessible via highway) Great value Clean with recent remodel (looks good) Breakfast included Family friendly (ask for non-smoking area) Flexible check-in time (arrived 2am) Walls are thin; could hear people walking in the hallway while trying to sleep
friendly ,clean room ,clean bathroom,good parking, nice people! Good 85%
Location of the hotel is excellent. Only 3-4 miles from Niagara Falls. The room was spacious and had all the amenities expected. The check in was really smooth and there was 24 hrs free coffee / tea in the lobby The AC was broken which we realized bit late and then the hotel staff refused to change our room. They offered us to check out at 1 am in the night and take our refund for the room. There was a dank smell in the room which comes from stagnant water and that was really uncomfortable. We even opened the windows and then also the smell persisted. I wouldn't recommend this hotel to anyone because for the amount of money spent ($140) you could get a much better hotel closer to the falls. Or better yet get one across the border in Canada
Clean place, big room, comfortable beds, close to highways and falls, free breakfast. Dinning room area needs more chairs and tables.
Room was very comfortable. Breakfast wasn't extensive, but what was offered was delicious. Walls were paper thin, it sounded like people in the hall talking were standing in the middle of your room.
Dispone de un estupendo aparcamiento, que para los que viajabamos en coche era una tranquilidad y facilidad absoluta
Este hotel es la ubicación. A poca distancia a pie de todas las atracciones turísticas dollar lado Niagara Falls. Nuestra habitación estaba de moda. La cama era pasado es de primera.
Esta al lado de las cataratas, el personal es agradable, el restaurante del hotel es muy bueno y no es caro. En la acera del hotel para el autobus que va al aeropuerto.
Excelente localizacion muy cerca de las cataratas El hotel luce muy viejo y no le han dado mantenimiento para el nivel de todos los holiday inn
Ubicación El servicio era terrible. Primero, solo tenían una cinta para correr en el pequeño y mal equipado gimnasio, y esta no funcionaba. Además, el servicio de limpieza no limpió nuestra habitación, aunque hablamos con ellos y con el personal de recepción 3 veces para que lo hicieran.
Perfecta ubicación a un paso de las cataratas, lado americano y cerca del Casino y centro turístico de la ciudad. Servicios correctos (gimnasio, piscina, sala de juegos). Habitación media: algo más sencilla y antigua que el estándar Holiday Inn, pero espaciosa y limpia. Se oye el ruido de pasillo y habitaciones contiguas. No es un hotel romántico, pero si cómodo. Adecuado para famílias. El trato del personal es excelente. Parquing gratuito, lo que es de muy agradecer en la zona. Se oye el ruido del pasillo y de las habitaciones contiguas, puesto que las habitaciones no están muy bien insonorizadas. Pero no hay ruidos del exterior, con lo que así que se acuestan los niños en las otras habitaciones se puede dormir.
Las habitaciones estaban limpias, el personal era increíble, AMABLE Y SERVICIAL. Gran vista DEL RÍO Y DEL SKYLINE CANADIENSE. Muy CERCA DE TODO. NADA QUE NO DISFRUTARA
Habitación, ubicación, precio y sobre todo el personal. Hasta el personal de mantenimiento. Muy amable y eficaz de recepción. Ninguna queja.
no esta nada mal para pasar un par de noches y ver las cataratas, aunque es mucho mejor alogarse en Canada.
Solo me alojé por una noche, así que no realmente contar ninguna experiencia
The location is perfect, and so close to the falls. Breakfast was cooked by Jenny and was amazing!!! She gave great recommendations for what to do and where to eat. We loved it here and highly recommend this B&B.
I was just looking for a one night stay close to the falls but if I would have known how wonderful Hillcrest was I would have stayed longer. Hillcrest is so inviting, both the staff and the house its self. It's off the main road but it's so close to everything. We will definitely visit again and stay longer! The hospitality was great!
El personal era muy amable, la ubicación era genial, fuimos andando a Hard Rock Cafe y falls... Nuestra habitación fue ascendida a la 6ª planta ya que estábamos recién casados, la vista fue fantástica! Habría sido estupendo si hubiera un jacuzzi en las habitaciones!
Limpio, limpio, limpio Reservé una segunda noche por error y no me devolvieron el dinero
Buena ubicación. Hermoso hotel. Sería bonito si tuvieran una piscina cubierta.
La amplitud y comodidad de las habitaciones, la cordialidad del personal y su buena ubicacion El estilo y diseño son muy particulares y es precisamente lo que menos me agrado
Recently remodeled hotel so everything was nice looking when we got there. I paid almost 200 dollars for one of the nicest suites they had. The drive there from the falls was terrible. The air stunk because there are a lot of factories in Buffalo st. I felt like I was driving through the worst part of the city to get there. Like driving through the ghetto and poor ppl side of town. So I told my wife hy wait till you see the room! Jaccuzi beautiful glass shower room was nice but very compact. I dealt with it. Open the big windows to get a view of the river that I paid for and they put me on the 3rd floor room 304 has huge heating and cooling units obstructing the view. And the exit that takes you to the hotel is closed and your Gps doesn't know it. So it keeps bringing you to a closed street to take you to the hotel lol it was ridiculous. Probably won't go there again if I go to niagra falls again. The resturant is expensive as hell lol I went to dennys 6 min Away and worried about my car safety.
Rooms were clean and comfy. Staff was very friendly. Half of the lights and outlets were not working. 15+ people in the adjacent room were very noisy (child's birthday party).
Name might be misleading when you read "by Sheraton Niagara falls" its actually10 min drive to falls. the closer one is in Ontario not in NY. Its says paid parking, which was interpreted by two different receptionists that its need to be paid another $10 per day to be paid, and not included in booking, when shows same booking page which shows paid wiify they interpreted as already paid and no need to pay again. confusing as it sounds they waived parking fees and told me that next time I will have to pay if its says paid parking.
The location was great! It was nice to be far enough away from the tourism, but close enough to get to the falls in a few minutes. The staff was also great! This had to be one of the dirtiest hotels that I've ever stayed at. I know that everything can't always look like Mr. Clean spent a week cleaning each room, but this was terrible. The sheets and blankets were stained, dirt was everywhere, and the shower was full of hairs. When I stay at a hotel, I really expect to not have sanitary worries, but my girlfriend and I just couldn't get out of there fast enough, which is unfortunate, because the hotel has so much potential.
There were many services that I didn't take advantage of, but the room was clean, comfortable and had a great shower. The hotel was very close to the riverfront and it was a quick trip to the falls park. Door on the shower appeared to be mounted wrong. Not a big deal, but it let water onto the floor during every shower.
My husband and I enjoyed a very nice overnight stay at the beautiful Red Coach Inn. The dinner and breakfast were both excellent. The chilled champagne, cheese and crackers were a very nice surprise. The room was clean and neat. The staff was friendly but could of been a little more helpful with directing us to the area sightseeing attractions or the visitor information center just around the corner. The location was just perfect.
Los trabajadores de recepción son amables El baño era bonito Cama cómoda Moho en la habitación 319 Señal wifi inutilizable Sin bacon en el desayuno Vista terrible y demasiado lejos Deprimente
Fue excelente! Todo el mundo fue muy amable y el hotel estaba muy limpio. El desayuno era genial. Nuestra habitación tenía el tamaño perfecto para nosotros dos.
The butler house was beautiful. I'm a bit confused as to why I paid the price I did on kayak.com compared to the prices on the butler houses website though. The house is clean and quiet. The owner was amazing and friendly. They suggested walking around the neighborhood to sites of interest and honestly some of the neighborhood seemed a bit ghetto.
They owners were adorable. They made every effort to make us feel welcome!
Nothing. Smelly, nasty. Efectivamente obtienes lo que pagas. No entiendo como puede tener una calificaión de 8. El hotel es casi el peor de la zona. Tiene un olor "extraño" al entrar que llega hasta las habitaciones. Si tienes oportunidad alojate en la zona de Canadá y no te preocupes por el parking si allí es caro porque hay parkings públicos que cobran 5 $ al día.
Excelente relación calidad/precio. Muy buenos desayunos =)
Habitaciones limpias y confortables. Personal amable. Un buen desayuno de buffet. Hay una agradable piscina interior.
El precio era estupendo por los servicios ofrecidos.