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2,2
HORRIBLE customer service
Desventajas: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.
Opinión de
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5,4
Time to retire
Ventajas: The location
Desventajas: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .
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4,2
Ventajas: Location is good if you have an early morning flight.
Desventajas: Definitely not a 3 star hotel. Dated facility that is overpriced.
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8,2
Great location!
Ventajas: The room was pretty good size. Staff was polite and friendly. The place looked really nice. 3 minutes from the airport and 1 minute to get on the highway. 15 minutes away from downtown so you're close to everything but can still sleep at night without the noise.
Desventajas: The key card kept getting deactivated even though ours never touched any cell phones since one was inside the car compartment and the other in my wallet. The guests next to us complained that theirs all deactivated too and there were 5 of them. One of them disn't even have a cell phone. It wouldnt be too bad if our room wasn't so far. Other than that everything was great. Easy access to the parking lot... Unless your key card is deactivated, then you gotta go to the front desk.
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10,0
Ventajas: I've said that before and I like the convenience to the airport and downtown
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8,8
Ventajas: Nice facility that is very conveniently located close to downtown and the university.
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6,8
A little outdated but clean and functional. Good v
Ventajas: Shower was great.
Desventajas: Bed was a little firm.
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7,7
Decent hotel
Ventajas: Great deal for the price.
Desventajas: Too much construction.
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4,0
Ventajas: Late check in- we arrived at 2:30 am after being on the road all night. Salt water pool, not chlorine
Desventajas: The phone at the pool did not work. A kid puked near the pool and the phone wasn't working to notify front desk. The pool was out of towels. It took staff a very long time to attend to the mess. Why does every game in the game room have to involve guns? Outdated rooms. Peeling wallpaper. Ancient tv.
Opinión de
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10,0
Ventajas: A wonderful hotel! Rooms were suitable for my stay. Went for the pool. Nice hot tub..pool could have been warmer though. Has a great restaurant for breakfast! Staff was wonderful!
Desventajas: I prefer a warmer pool. It is indoors and a salt water pool system. I overheard a lot of other guests complaining about the same. So, most of us adults hung out in the wonderful Jacuzzi Hot Tub, while the kids swam. Also, to used to being given breakfast at hotels, this one had a restaurant, so breakfast was not complimentary. But it didn't matter too much as it was delicious. Lastly, rooms could use a bit of updating. Mainly just the TV's. Once I found the cable channels it was ok, but I took my laptop and a HD cable in anticipation of HD friendly TV's.
Opinión de
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7,0
Ventajas: Friendly Staff. Great location to airport
Desventajas: Little tired
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8,6
Ventajas: Facility and staff equal to or exceeded expectation. Good value
Desventajas: Nothing of note. Really only an overnight stay.
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10,0
Ventajas: I've said that before and I like the convenience to the airport and downtown
Opinión de
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8,8
Ventajas: Nice facility that is very conveniently located close to downtown and the university.
Opinión de
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10,0
Ventajas: A wonderful hotel! Rooms were suitable for my stay. Went for the pool. Nice hot tub..pool could have been warmer though. Has a great restaurant for breakfast! Staff was wonderful!
Desventajas: I prefer a warmer pool. It is indoors and a salt water pool system. I overheard a lot of other guests complaining about the same. So, most of us adults hung out in the wonderful Jacuzzi Hot Tub, while the kids swam. Also, to used to being given breakfast at hotels, this one had a restaurant, so breakfast was not complimentary. But it didn't matter too much as it was delicious. Lastly, rooms could use a bit of updating. Mainly just the TV's. Once I found the cable channels it was ok, but I took my laptop and a HD cable in anticipation of HD friendly TV's.
Opinión de
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8,6
Ventajas: Facility and staff equal to or exceeded expectation. Good value
Desventajas: Nothing of note. Really only an overnight stay.
Opinión de
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8,2
Great location!
Ventajas: The room was pretty good size. Staff was polite and friendly. The place looked really nice. 3 minutes from the airport and 1 minute to get on the highway. 15 minutes away from downtown so you're close to everything but can still sleep at night without the noise.
Desventajas: The key card kept getting deactivated even though ours never touched any cell phones since one was inside the car compartment and the other in my wallet. The guests next to us complained that theirs all deactivated too and there were 5 of them. One of them disn't even have a cell phone. It wouldnt be too bad if our room wasn't so far. Other than that everything was great. Easy access to the parking lot... Unless your key card is deactivated, then you gotta go to the front desk.
Opinión de
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6,8
A little outdated but clean and functional. Good v
Ventajas: Shower was great.
Desventajas: Bed was a little firm.
Opinión de
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7,7
Decent hotel
Ventajas: Great deal for the price.
Desventajas: Too much construction.
Opinión de
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7,0
Ventajas: Friendly Staff. Great location to airport
Desventajas: Little tired
Opinión de
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2,2
HORRIBLE customer service
Desventajas: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.
Opinión de
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5,4
Time to retire
Ventajas: The location
Desventajas: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .
Opinión de
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4,2
Ventajas: Location is good if you have an early morning flight.
Desventajas: Definitely not a 3 star hotel. Dated facility that is overpriced.
Opinión de
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4,0
Ventajas: Late check in- we arrived at 2:30 am after being on the road all night. Salt water pool, not chlorine
Desventajas: The phone at the pool did not work. A kid puked near the pool and the phone wasn't working to notify front desk. The pool was out of towels. It took staff a very long time to attend to the mess. Why does every game in the game room have to involve guns? Outdated rooms. Peeling wallpaper. Ancient tv.
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