Wyndham Garden Boise Airport

Ventajas: Late check in- we arrived at 2:30 am after being on the road all night. Salt water pool, not chlorine

Desventajas: The phone at the pool did not work. A kid puked near the pool and the phone wasn't working to notify front desk. The pool was out of towels. It took staff a very long time to attend to the mess. Why does every game in the game room have to involve guns? Outdated rooms. Peeling wallpaper. Ancient tv.

HORRIBLE customer service

Desventajas: Arrived approx 10:30 pm & find ants in the bathroom & around the AC unit. After giving my young daughter a bath, found out there were no bath towels to dry her off. Called & requested them, was told they would send right up. Waited over an hr, called again.(it's now midnight) Was told they'd be @ my door by 7:15am in time for our showers @ 7:30am since we couldn't shower upon arrival w/no towels. Called a 3rd time @ 7:20am, was told we couldn't get them til 8am when housekeepers arrived, yet we were scheduled to leave @ 8:30am. After 4 ph calls & 2 requests to talk to manager, we left with NO progress. (manager never called) At this time, I will be refusing payment & leaving negative reviews. The front desk clerk was extremely helpless & lied several times. Even pretended to be someone "different" when I called the 3rd time, "Oh that wasn't me"....I will never use this hotel again & will be sure to ALWAYS check for towels as soon as we walk in.

Ventajas: Location is good if you have an early morning flight.

Desventajas: Definitely not a 3 star hotel. Dated facility that is overpriced.

Time to retire

Ventajas: The location

Desventajas: This hotel has absolutely zero upgrades. No continental breakfast. The bathrooms are deplorable. It's like a step back in time. The facility is dirty period I wiped up the bathroom floor and took the rag down and showed the people that checked us in and they couldn't believe it. The mat in the bathtub we ripped it out and so that to maintenance and they came and cleaned period the first room was so dirty Number 103 that we had them come and check it. The floor lamp didn't work the heater faceplate fell off on the floor the bathroom actually had chunks of stuff on the floor and under the vanity. They moved us to room 104 and again the bathroom was deplorable. I think a businessman if he had guts enough to do it would be a good person to stay there. I do not think that it's family-friendly because of the field. We will never stay there again. I did not want to do any reviews because I did not want to slam this hotel. Over the years we have stayed there many many times with a handicapped husband. But we're done now that she's no longer with us. We make trips to Boise at least once a month .