Amsterdam Marriott Hotel

Escaso personal

Nada!!!

Centro de Amsterdam

the staff was nice and helpful the rusturant was good

no water in the room the wifi was not free the limited number of towels the construction work on the other rooms was annoying we could not sleep totally not worth 5 star

The hotel was central and the beds are ok

This was very disappointing for a five-Star hotel. The receptionist was not very friendly. When we arrived, the check in took a while, and then my sister asked if everything was alright or if there was a problem. She answered: just doing my job. Not in a friendly way. The wi-fi was not for free either, unless you became a member of Marriott hotel. So an extra 5 minutes to fill out a form, and in 2020, which hotel does not have free wi-fi without this? We received a room on the second floor. The bathroom was stinking with a bad smell. And the tolker was not clean. We asked if we could have another room. And the same receptionist provided us with a new room but did not apologise or anything for our inconvenience. The hotel room was for 4 people but the amount of bathroom amenities, coffee/tea, cups and slippers were lacking. Only for 2-3 people. We wrote a note for housekeeping so we could have some more the following day, but STILL only for 2 people and no extra slippers... I have travelled all over the world and experienced enough 5 Star hotels to know that I would never recommend this hotel if you want a 5-Star experience. We have booked this hotel as present for our old parents, so they could feel a little more special. So very disappointing, both the amenities in the room and the service..