Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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10,0
Ventajas: Friendly staff, clean car, ease of pick up and drop off.
Opinión de
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10,0
Smooth and pleasant rental experience
Ventajas: Excellent customer care and we were quick on the road.
Desventajas: Paid for the GPS but this was included with the car.
Opinión de
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10,0
Great experience - wish every car rental was like this
Ventajas: Friendly pickup, got upgraded to a new volvo
Desventajas: Immediate dropoff, no issues.
Opinión de
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2,0
Desventajas: Very bad service. Accuses for damange which I didn't do.
Opinión de
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6,0
Ventajas: Car was comfort and cost saving from fuel consumption point of view.
Desventajas: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
Opinión de
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8,0
Desventajas: It was pricy.
Opinión de
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4,4
Being threatened by the desk guy
Ventajas: I did like the price and the Ford Fiesta.
Desventajas: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
Opinión de
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4,0
Desventajas: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
Opinión de
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2,0
Horrible!
Desventajas: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
Opinión de
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7,2
Desventajas: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
Opinión de
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2,0
Desventajas: Full of unprofessional staff / in coperative and liars duds sitting in office . Don't even know a percent of costumer service. Don't even know the laws of their own country.
Opinión de
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10,0
Ventajas: Personal amable, coche limpio, facilidad de recogida y devolución.
Opinión de
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10,0
Ventajas: Friendly staff, clean car, ease of pick up and drop off.
Opinión de
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10,0
Smooth and pleasant rental experience
Ventajas: Excellent customer care and we were quick on the road.
Desventajas: Paid for the GPS but this was included with the car.
Opinión de
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10,0
Great experience - wish every car rental was like this
Ventajas: Friendly pickup, got upgraded to a new volvo
Desventajas: Immediate dropoff, no issues.
Opinión de
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10,0
Ventajas: Personal amable, coche limpio, facilidad de recogida y devolución.
Opinión de
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8,0
Desventajas: It was pricy.
Opinión de
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7,2
Desventajas: Dropped off the dar a few minutes after location closed. Talked to employee on the phone to get instructions. Talked to him in person at the parking lot as he was leaving. The next morning I received a call that I did not return a car. Eventually I was told that they forgot to check in the car which resulted in confusion. It was all resolved at the end but I had a couple of hours when I didn't know how this will turn out.
Opinión de
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2,0
Desventajas: Very bad service. Accuses for damange which I didn't do.
Opinión de
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6,0
Ventajas: Car was comfort and cost saving from fuel consumption point of view.
Desventajas: I didn't get enough explanations on how to use the GPS and it took me couple of minutes, while driving to get it working. I have returned the car few min' before 7:00pm and I was told that I can drop the keys at the office but the staff already left and I needed to go to the parking
Opinión de
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4,4
Being threatened by the desk guy
Ventajas: I did like the price and the Ford Fiesta.
Desventajas: When we picked up the car it took us 40 min. I did book the cars in Kayak.com. They have the the chance of having insurance for 9€/day. And I booked the 2 cars with the Kayak,s Insurance. When we wanted to get theses cars, there was a blond woman that insisted in havin to pay 27€ a car in terms of getting the insurance... otherwise we had to pay over 2000€. She took over 2000€ from my credit card to book 2 Ford Fiesta, but before she had been so rude to me. Telling that I might be robbed, or that she has noting to do with Kayak. She made me feel quite miserable, and she got my nerves. My escursion to Kokenhauf with my family... ruined. After that his partner took like 8 min reviewed each car to see if there was something wrong to charge me when we were back. Like 5h later and 84kms. I really though she was going to come up with something to screw me... because I didn't want to pay daily insurance twice.
Opinión de
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4,0
Desventajas: There's no pick up or drop off service if it's needed then we have to pay 50€ which is very disappointing and the cost very expensive if u have your own insurance than you have to pay over 1000€ deposit + other fees I had to pay 27€ for insurance more in order to avoid that deposit money overall very disappointing customer service over the phone very rude ...
Opinión de
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2,0
Horrible!
Desventajas: At Centraal Station branch, a woman officer said they couldnt accept my driving license but at the airport the same company's office did !
Opinión de
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2,0
Desventajas: Full of unprofessional staff / in coperative and liars duds sitting in office . Don't even know a percent of costumer service. Don't even know the laws of their own country.
Opinión de
