Grand Kasira

The location of the property was very near everything. Also the spacious room and the availability of the facilities re: ref, cable, wifi and water heater.

The interior of the hotel makes it looks old plus the color of their light is yellowish adding to the aura of old place. The room smells like cigarette when we first come in. We have to turn on the aircon to cover the smell. Linens and towels were brownish. It looks dirty. The sink in the bathroom is busted. The lamps is flickering and also the shade is broken. Curtains are dirty. They have a small kitchen but has no utensils aside from a cup and a stirer. Staff when we arrive is warm. The guy we talked to is pleasant however the girls in the morning shift was not very welcoming. I have to check out late because my trip to bandung will be a little later and willing to pat but they keep on calling me and always ends the sentence “and the payment?” I have 100,000.00 idr deposit for assurance of payment. It just annoys me because they can’t explain to me on the first conversation. I am very patient with indonesian with little english and I am willing to understan but the girls doesn’t even smile and don’t feel warm in accommodating my concerns. Over all, its not worth it. The price is a bit expensive compare to the service that I got. It could have made a difference if the customer service is better and they are accoodating and doesnt sound like they are their just for money. And 1 more thing, their house keeping will be knocking on your door every morning even if you didn’t ask for 1. So if you plan to sleep and wake up late, they will be your alarm clock at 9.00 am.