Holiday Inn Express & Suites Texarkana

Breakfast staff were not on top of things. A lot of food items at one time were unavailable (I went to the breakfast area twice during the breakfast times).Food and coffee areas were not kept cleaned/wiped down. There were only a handful guest seated in the breakfast area both times I was there. Also our body wash in the shower was empty.

Everything.

All great

The bed was very comfortable and the pillows were amazing

Nothing

The hotel is in a great location and close to everyone in town. It’s right off the interstate and vey clean. We’ve stayed at other hotels in this area and glad The Holiday Inn had the availability we needed, value, and amenities. Room was clean, roomy for a family of four. Staff was good, breakfast was nice each day and our stay was enjoyable.

The two items that really should be addressed immediately are, when you know a room will be occupied by a family above three there should be enough toiletries to accommodate the whole family. We’ve never understood why hotels only put three towel sets in the bathroom and make the guests contact the front desk for additional. Secondly, we checked out of this hotel and our son accidentally left his suit hanging in the closet. We were almost home (three states away and over 24hrs later) when we realized it. My wife called the hotel and was told they had it and worked with her to ship it. My concern the hotel knew we were the last reservation for that room and no one called us to say they found it and had we not called them what would’ve happened to the suit? I think the hotel should immediately contact their customers to inform them of their loss and coordinate the return of the items. Had the hotel done this it would been very impressive and boosted our experience.