Baymont by Wyndham Springfield I-44

Room was clean, water in shower was good and hot.

The curtains were torn, slight hole in top sheet.

The room was very clean, very comfortable and the best night I have ever slept on a bed, We did not get to enjoy the breakfast as we had to leave at 530 am. I am sure it would have been amazing.

The front desk clerk ran our card, per terms, before getting there. The payment was made. Once we arrived, she asked to see the card that had been used to book the room. I gave her the card, I went out to get my license plate number and when I came back in, my wife said, we don't have a room, the card was declined. I pulled up my banking app on my phone and saw where the payment had already been processed. Our bank will decline any duplicate payments. The front desk clerk treated us like we were less than average because she could not "RUN" our payment through. I turned my phone towards her eyes to show her that she had IN FACT already received our payment and the fact that she was trying to get a second payment was not going to happen. After she realized we knew what we were talking about, then she decided we could have our room keys. No apologies, nothing. My wife is a travel arranger with the Dept of the Interior and she books rooms for her travelers and herself on a daily basis. She know the rules and regulations for lodging, booking, charging, etc.. I did not appreciate this, We had driven 145 miles, wanted to check in, shower and sleep before heading to the airport. The hotel needs to look things over, there is no telling how many people have been charged twice for their stay and don't look at their bank accounts as closely as we do.

All was good. Pleasant at the front desk and for the dollars I spent it was good and comfortable.

All was what I expected and needed for the stay.

StAFF friendly and helpful.

TV did not work. Kept getting message access card was missing. Also upon entering room, the door to room was open. We called the office and staff immediately came up to check out room. Everything was OK, housekeeping must have left door open.