Drury Inn & Suites Springfield, MO

Friendly staff!

The elevator was out of order, leaving only one elevator for the entire hotel and it was at the opposite end of the hotel from our room. Was very inconvenient. Room seemed small and a little overcrowded with furniture.

The rooms are decent. The mini fridge really is “mini” and does not include a freezer area. The bathrooms are decent sized. The beds are not the most comfortable - I think it’s time for new mattresses. The pillows were decent. The breakfast and dinners were fair. Free popcorn in the lobby, however, it was burnt most days. We tried using the pool, but there were people in the pool area having a birthday party and it was PACKED. They had glass bottles, dogs, trash everywhere and were just very disrespectful to others. I think they were “locals”, as we would watch them come and go in their vehicles - already dressed for the pool. Kids were running up and down the hallways and screaming and knocking on doors until almost 12:30am. We did contact the front desk and they said they would take care of it, however, it continued. I understand it’s not something the hotel “did”, it was more annoying that parents let it happen! The staff is very friendly and knowledgeable. The room was clean and for the most part, the hotel was clean as well. If you’re coming here on a business trip, I’m not sure you’d get much rest or quiet time. But if you’re coming with your family, it would be okay. I do not think it’s worth $400 for a two night stay, based upon my experience.

Location, pool, complimentary drinks and food

Food choices at evening “happy hour” were disappointing. There was weak nacho cheese and chips, baked potatoes (not cooked enough) with butter and sour cream, green salad, some kind of tasteless pasta, hot dogs with bean chili (yuck)—mostly carbs. The mixed drinks were good according to my family. My son left a new camera—his fault. He called about it, and there was some confusion and lack of cooperation at first. They did “find” the camera the next day and mailed it to our home address. It arrived in good condition, which is a little surprising, considering it was just in a box that frozen chicken strips came in, with no filler material. The box looked like someone smashed it with their fist. I really feel like the cleaning person found it the first day and hid it in a locker or something to wait and see if anyone asked for it. We were told at first that all they found in our room was pizza boxes. We hadn’t had any pizza! So—wrong room, flat out lie, or what? This situation left a “bad taste” for this experience.