Bathroom a bit basic, shower not great
Definitely not worth the money
The location is good - very close to the beach and restaurants
Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
Not like the viceroy in snow mass
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
Great service and nice hotel design
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
Si decides alojarte en Viceroy Santa Monica de Santa Mónica, estarás al lado del mar y a apenas 4 min en coche de Muelle de Santa Mónica y a 6 de Playa de Venice. Tendrás centro de negocios abierto las 24 horas, servicio de tintorería y servicio de recepción 24 horas a tu disposición.
Basado en 1.478 opiniones
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