impersonal; watch out for prepaid rate
I was confused by the website and selected a prepaid rate. As soon as confirmation emailed arrived and I realized my mistake, I called on the phone to change the reservation to a refundable rate. Even though it was only ten minutes after the reservation for a stay a couple of months in the future, they said it was impossible. They kept reading me the rules about what nonrefundable means! Hilton said it was the hotel policy and they could not do anything about it. After my stay, the hotel's director of operations wrote to say that it was Hilton policy and the hotel could not do anything.
What a shame
If anything location
The room was a sham! The "two story" suite is just two rooms on top of each other with a super steep, small spiral staircase up and down. The "jet tub" was a regular size tub with two small jets that hardly worked. The curtains where torn and stapled together! Definitely not the Hilton quality I'm use to.
La ubicación es perfecta
We needed to switch hotel rooms and they were very accommodating. Didn't seem too apathetic about it though. Thus the friendly service was a bit lacking. Everything was close for walking which made it really nice. Seemed a bit pricy for being a bit off the beaten path though. It was a good stay all in all.
The staff could have been more friendly. Just didn't get a great vibe from most of them. Also the need to switch rooms was the plumbing.... It made sounds all evening. Gurgling bath and the toilet would run all day and night.
Ubicación, cómoda, suficiente, de fácil entrada y salida.
Gente peleando en la puerta de al lado.
It was a great price for the location, near Little Italy and just a mile walk to Gaslamp. The room was clean and well done. It was easy to find the hotel and to park. The area around it isn't too bad, there weren't a lot of homeless people hanging out outside the hotel.
The pool is smaller than I expected. The plumbing in the bathrooms is noisy, when someone in another room flushes a toilet it caused our toilet to make noises.
Un gran servicio en el mostrador de recepción. El hotel estaba muy limpio.
Galletas y el personal era amable
Si decides alojarte en DoubleTree by Hilton San Diego Downtown, disfrutarás de una fantástica ubicación en el centro de San Diego, a solo cinco minutos en coche de San Diego City College y Museo Marítimo de San Diego. Tendrás conexión a Internet de alta velocidad por cable (gratuita), centro de negocios y periódicos gratuitos en el vestíbulo a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) sin costes adicionales.
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