Papillo Hotels & Resorts Roma

-Cleaning -Size of the room -The staff of the restaurant are friendly and helpful

1) The room's heating didn't work properly, it had to leave the room to turn it on and off at an electrical panel on the floor hallway, without being able to control the temperature, forced to get in and out several times at night. 2) When I made the reservation, it was for 3 adults, the single bed was for a child, extremely uncomfortable. 3) The room did not come fully equipped as shown on the booking platform where I made the reservation, there were no slippers on the first night, the mini-bar also did not work due to the electrical problem of the room. 4) It was impossible to regulate the water temperature of the shower, as it was too hot or too cold. 5) Breakfast on January 1st was terrible, the buffet was short of food, there were no seats to sit, I wait several minutes and then I found a small table in hallway, where I and my family eat breakfast!!! and there was a shortage of waiters to guarantee a minimum service. I ask to change the room, but was told the hotel were full