Navona Essence Hotel

1. Location is perfect: in the middle between Vatican and Coliseum, next to the square with a lot of restaurants. 2. Transfer from airport was well organized. 3. Staff was quite helpful, I complained about the room we initially had and they gave us upgraded one. 4. Very quiet. Most off the windows are facing yard so no noice from main streets. 5. Baby crib was provided, without a blanket though:) We got blanket next day.

1. First and most important bad cleaning. Floor was dirty - dust hairs and sand. We asked to clean the floor, and seems like the tried to clean it, but no result it still was dirty. Absolutely unacceptable. Btw we cleaned it ourselves in the end. Kettle had a scale on the bottom absolutely disgusting boiled water. 2. Facilities in the room wasn't that nice. Shower: no door for shower cabin. Water opening handle just snapped off. Hairdryer had so much dust inside (air intake)that it worked for an minute and then stoped because of overheat, after few minutes it was working again. 3. Reception was in another hotel few minutes away its not a big problem since there is a phone in the room.

The staff of the hotel Teatro di Pompeo (where the check-in/-out for the Navona Essence actually happens) is fantastic... smiling, empathic, and helpful. The position of the facilities is superb to move around between the ancient Rome and Vatican.

The room was a little run down, as if maintenance had been abandoned for while now... this gave also a feeling of inadequate cleanliness, despite the room staff visiting daily to refill the consumables and change the towels. The hotel rooms look decidedly "lived", and the lack of a facility concierge gives the Navona Essence a decidedly lower than 3stars feel.