El servicio y la ubicación era excelente! La estancia aquí fue verdaderamente una experiencia única.
Las habitaciones eran pequeñas.
Gorgeous hotel in a fabulous location
The hotel is in the best location for someone wanting to see different parts of Quebec City. The staff is very well trained and seems to try to exceed expectations. This is a gorgeous historic hotel that has been extensively renovated. The pool and spa, all the restaurants, etc. are at or above the standards of what you will find in more modern luxury hotels. Based on my experience, I would recommend staying in one of the traditional decor rooms (preferably beginning 62##).
Initially, we were offered an upgrade to one of the remodeled rooms, but we thought the window was very small and the room felt rather claustrophobic. So, we asked to be put back in the traditional decor, unrenovated rooms and found it to be much larger and comfortable with a double window and a great view. Of course, these two rooms (out of the 600 in the hotel) likely were not representative of all the remodeled/traditional room layouts. Just my experience.
Nice place to visit, but stay elsewhere!
Beautiful interior and exterior, pool and related facilities were generously appointed.
Small room (even the "deluxe" room). Comfortable bed, but not THAT comfortable; my bed at home is much more so. There is a charge for every single thing... $16 a day for internet access is a joke, $36 a day for valet parking, $18 for a small pour cocktail at the bar. If I had it to do again, I'd stay somewhere else and visit the Chateau. Unless you are loaded and the money means nothing to you, I'd suggest the same.
Todo el personal era muy complaciente y fue un placer tratar con ellos.
GREAT WITH ONE EXCEPTION
Well kept facility and competent staff. Great location. Would come again.
But . . . you run a luxury hotel. And then you do a Motel 6 maneuver and charge people for WiFi in their room. I would expect this from an American airline company (the worst customer service businesses on the planet), but not from a top-end hotel chain.
Beautiful hotel, friendly and super accommodating staff. Wish we had more time to use the pool and to relax at the lounge area by the pool. It is close o all. We will go back again.
Parking is pricy. We got complimentary water the first day and then no more afterwards. Water is $8 a bottle in the room! Lobby could use some updating.
Renovate all your rooms
The renovated room and view
We were first provided a non renovated room that was not clean, requires a lot of maintenance. Our AC didn't work, ceiling and the mirror lights didn't work. On the 2nd day we informed the desk while heading out in the morning. The issues were not rectified upon our return. We called again prior to leaving for dinner. Upon our return, we noticed the lights were fixed but the AC didn't work all night. Neither was any follow through from the hotel regarding the issues. No follow up call to the room to check on us. Not a luxury service. On the 3rd morning I called and asked for the manager and the AFOM said she would upgrade to renovated room and waive the $40 upcharge as if it was a favor. We had not slept the night before and gladly accepted the offer.
A beautiful Fairmont hotel in Quebec
Location, architecture,overall experience, elegance, staff readiness to please, convenience
Phones in the room didn't work, dental kit took too long to get delivered,
Wifi gratuito en la habitación habría estado bien
La ubicación era fantástica. La zona de la piscina y la terraza. La arquitectura y la historia del edificio. El personal era maravilloso.
Lleno, caro, no hay wifi, habitación normal.
Staying in a historic building in a great city. Didn't touch the car for 4 days. Great dining both in and around the hotel at a number of spots. Unbelievable views.
Only that I didn't plan on a longer stay.
El personal del hotel es muy profesional y servicial, y la ubicación cerca de las atracciones. Es un hotel de referencia con una historia importante.
Old hotel in dire need, but an amazing location wi
The location in Old Town can't be beat. The staff was very helpful in suggesting & reserving dinner. Handled room issue with free upgrade when I didn't accept lesser room.
First impressions: a disaster! Tried to give us a double bed for our king reservation. Two of the three elevators were down. Took an hour for bags to make up to room. No towels in room when we arrived. The white wine had been used & filled with water!
Maravillosa ubicación, hotel elegante con fantásticas vistas y un bonito bar.
No hay conserje disponible la mayor parte del tiempo. Ascensor no siempre operativo.
Ubicación Personal educado.
Bañera atascada Estantería del armario sucia
Una experiencia fantástica.
Todo era genial, vale la pena el dinero, gran ubicación
Este emblemático hotel conocido a nivel mundial domina el paisaje de la ciudad de Quebec con su exquisita arquitectura. Situado en el interior de las murallas del casco antiguo de Quebec, este lujoso hotel se ha sometido a un costoso proceso de reforma con el fin de transformarlo en uno de los mejores hoteles del mundo, combinando el encanto del pasado con los últimos adelantos y dando lugar a un flamante concepto fresco y sugerente que refleja el rico patrimonio histórico del hotel y su dinámico futuro.
Basado en 18.167 opiniones
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