Barceló Maya Tropical

We had a fantastic stay at the Barcelo. My kids absolutely loved the kids club. They made many friends there. The staff there were amazing, they really cared about the kids and planned lots of fun activities. The highlight for my boys was the waterpark. The one here and at the Colonial were superb. I really enjoyed the activities by the pool, such as yoga, aqua aerobics and zumba. Carlos and Natalie are amazing! They really enjoy their job and the make it so much fun for everyone there. The beach was amazing too, the water was so clear we could see tons of fish and turtles! My husband's favourite was the Japanese Restaurant Tokyo. We couldn't get a reservation so after trying once without any luck, we went early one day and got in. All restaurants were great but this was specially good, with all the entertainment and fantastic food. Overall we had a wonderful stay and I'd totally recommend.

The front desk staff could have been better. Our reception was good with a cocktail welcome drink, however, we didn't get all the information we needed regarding basic things, such as hotel map or room location. I had to keep on asking about things. It was only after 3-4 days of our stay that I learned there were night shows at 9.30 every night!! And also after 3-4 days that I found out there were other activities at different areas of the resort we could participate in. Our check-out was extremely stressful and the worst part of our stay. After waiting on a long queue to check out, Josue Miranda told me I had to get my boys and husband as he needed to remove everyones bracelets!! We were not aware of this and we were already late!! So I had to run and get them from the restaurant and queue a long line again!! We asked Josue if it was possible to skip the line as our taxi was already outside (and the queue was twice the size at this time) but he said it wasn't possible, we had to queue again... anyway, I thought this was not the best way to end our holiday and staff could be more helpful.

The food, location, beach

The entertainment could be better. The singers were so so.

exllent hotel.for.family

Location, beach. Food.

I think the entertainment shows could be improved.

Everything!