Shoreline Resort

The location was highly convenient to everything; across the street from the great beach on Lake Okanagan as well as near shops, restaurants and great kids' activities. Also, relative to Penticton beachfront summer prices our one bedroom suite with full kitchen facilities was a good value for the money. Moreover, Paul, a staff member, was extremely friendly, responsive and helpful as he seemingly ran all over the property in an effort to do everything for everyone and oversee staff.

Having worked extensively in the hospitality industry myself when younger, I tend to be empathetic but - unfortunately - the woman who checked us in was the polar opposite of Paul in terms of being rude, acerbic and condescending. It started when I was confused about the credit card intake machine as I am American and not used to the chip system now apparently standard with Canadian credit cards. Accordingly, I was reprimanded for withdrawing my card too soon. I think she had had a rough day, but that is not an excuse. Paul stepped forward and seemingly tried to offset the unpleasantness. Also, the bed was a roller bed and not very comfortable and, while the suite did have AC, it was inadequate relative to the space of the unit as the cool air did not reach the bedroom. The first two days were much warmer than average but still. Overall, I will rate this a 3 star due to the relatively solid value that $80 U.S. a night represents for the time of year and location - otherwise it would be a 2.