Kinugawa Plaza Hotel

The room was changed and we liked it, it was clean and newly renovated. The original room was smelly due to smoke. The food was very nice and we enjoyed it.

Our stay was great, food was awesome. The staff at the restaurant were friendly but when we checked out it was terrible. The manager, Toshiaki Fujiwara, was impolite and rude. We asked if we can change the rates of the room as we were downgraded to a smaller room without onsen. We missed the last bus due to the bill being calculated and I asked the manager how to get to the station and he roughly and rudely told us to walk. We didn’t mind walking which we ended up doing but it was how he said it. We managed to pay lower rate for the 2nd night which is quite good.

The entire room had a mouldy and musky smell to it that was quite overpowering to the point that we struggled to sleep through the night.