Homewood Suites by Hilton Miami - Airport West

- the bed, very confortable - the cleanliness

- the staff - bored, not very helpful; when I called to ask about the fact that they've put the entire stay amount on hold and also deduct the entire amount for my stay, the person with whom I spoke was very annoyed - after almot three weeks from my stay, I still have the security deposit on hold - the cleaning service - someone threw away a tissue from the night stand in which I was keeping my eyedrops and when I've asked about it, of course no one knew anything - the breakfast - no taste, no diversity

There is really not much around the hotel, which is bad for anyone not renting a car. Also, it felt hidden down a dark alley way, which is not the norm for Hilton properties.