Elara, a Hilton Grand Vacations Club

Buen lugar para alojarse.

Me he alojado aquí dos veces. Me parece que este es un buen lugar. Está cerca de todo (comidas, diversión, compras, etc.) no es ruidoso.

Todo estaba bien, nada que no me gustara. El personal es profesional y discreto. Se lo recomiendo a todos. El aparcamiento es gratuito.

La cama y las vistas eran geniales

Exceso de no haber podido quedarnos más

Beautiful hotel, but a few misses

The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional.

A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.

Buena propiedad, buena ubicación, no hay restaurantes

Personal realmente genial!! La habitación estaba limpia y era super agradable

No hay restaurante en la propiedad. Está al lado de el centro comercial Miracle Mile... un poco hortera.