Baan Suan Sook Resort

I really liked the pool and the view from it, even though it didn’t always seem to be properly maintained /clean

Upon arrival, we were offered the room in the basement (or next to the road) explaining that the accommodation is full. We requested an upgrade, for which we got a nice little house more up hill, that was very old on the inside and had a huge problem with bugs all around the place. When we reported the problem, the guy from the reception sprayed it and said it will be fine. After 2 h of a strong smell and thousands of dead bugs on the floor, we requested the new room. Not offering this at first is a very bad customer service. Moreover, we figured out we were completely alone in the whole resort, so we didn’t understand why couldn’t we get something better from the start. Also when we asked for an upgrade, we were shown only 1 room, so we had no option to choose even though the resort was empty!! In the very end of our trip, there was a miscommunication between employees and our taxi to the pier has almost not been ordered!! No telephone in the room, so if you need anything you need to walk up and down. Also, cattle left in the room, but no coffee or tea, completely pointless. The price is very high for what you get and the resort should work on renovating the facilities, especially the toilet. The only reason why this place wasn’t a total disaster is because of the pool, and very helpful manager :)