Holiday Inn Houston-Hobby Airport

The Airport Shuttle Driver was very courteous & friendly, even at 3:30 am!

The Front Desk clerk was not friendly

The room was fairly clean outside of a few stains on the carpet. The bed was comfortable.

The attitude of the staff. Specifically Paola who was at the front desk the morning after i checked in. I had arranged the evening prior for and additional room card to be left at the desk so that my daughter and granddaughter who was turning 14 could come in and wake me in the morning when they arrived only to find that not only was that key unavailable the front desk was unattended. Luckily i was awake in anticipation of their arrival. When we left to start our day i stopped at the desk to inquire about the arrangement i had made at which time i was informed that no additional key had been left with a shrug a very dismissive explanation as to why there was no one available at the desk to assist my family members and was rudely offered another key then but when i attempted to use it it did not work. The front desk was unattended at other times as well as lacked any additional items ie soap cups garbage bags tissue once housekeeping had completed their rounds. The Jacuzzi had no heat the picture window was filthy. So viewing the sunrise was impossible