Hoteles en Tamuning próximos a UnderWater World

Ventajas: Location, view of ocean and the sunset, swimming pool, parking lot, the beds were comfortable, the toilet was excellent

Desventajas: Nothing

Ventajas: I love the pool, it’s gorgeous. The location is great, close to shopping, and every kind of restaurants. Everything is walking distance, very convenient. I stayed in Guam for over a month and in three different hotels. This hotel had the best internet service of the three. I had access to internet the whole time I was here. There is also a large laundry room for guests to use, it is clean and all machines in well working order. A large comfortable lobby to lounge in was very nice for times when you want to get out of the small room.

Desventajas: I don’t have a real complaint. As it was a comfortable bed with fresh linens and very clean. We were there for business and a 6 week stay. Wish they had extended stay rates.

Ventajas: The location, the view, the dining staff, the spacious room! Everything! I love it!

Desventajas: None that i can think of

Ventajas: Location was good

Desventajas: Beds were hard, hotel was old and run down, shower water oscillated between hot and cold, over priced for the value

Ventajas: Location

Desventajas: Rooms are old. Needs renovation.

Ventajas: This is one of the most cleanest hotel in my travel experience. I used to travel in Japen many times, but this hotel is more cleaner than the Japen hotels I stayed before. I stayed in room1201, and the ocean view is awesome. I definitely will come back to this hotel.

Desventajas: I was stay in room 1201. This is 2 rooms combined together. But there is one air condition keep made noise specially when we set the fan to "low".

Ventajas: Location

Desventajas: Includes breakfast

Ventajas: Excelente ubicación. Buena pileta infinita. Amplios cuartos con buenas vistas a la playa. Dan accesorios para snorkel, inflables y juguetes que se pueden llevar a la playa. Buen hotel para familias.

Desventajas: Falta un poco de mantenimiento en general. Que no tenga servicio de playa como opcional.

Ventajas: The location was perfect. Near the shopping district and the the rooms were superbly clean. Enjoyed the stay very much

Desventajas: Nothing, really.

Ventajas: Fabulous location and kind staff.

Desventajas: Most facilities are outdated despite keeping clean.

Ventajas: Location. Kind staff. Infinity fool. Best place for enjoying tumon beach

Desventajas: Location is best. But if you rent a car, you do not need good location. Guam has very good parking lot. And if you borrow a car, you can enjoy real Guam. Of course Guam reef is very good place for enjoying the tumon beach. I recommend you Guam reef hotel if you are not good at trip.

Ventajas: good service, great location, convenient parking.

Desventajas: not enough room information(i couldn't find any information whether twin-bedroom or double-bedroom when i booked), dirty room couch

Ventajas: location very good. shore right in front. downtown is right there. super clean and bed is comfy and ppl are nice. facility is luxurious.

Desventajas: safe lock is totally broken. ppl came in to fix it for 3 times and they fixed it temporaily but it keeps breaking down. for 5 days, I couldnt use it. room key is alittle weird too. we had it renewed twice. and one hanger wasnt tight enough and shower thing is kinda broken too.

Ventajas: lacation is very good.

Desventajas: price

Ventajas: Everything was very cool! Food, Faculity, Service! Really love it!

Ventajas: breakfast and location are both great.

Desventajas: The sound insulation and hot water supply are both have room to improve.

Ventajas: The rooms are comfortable. They upgraded me to another room with a great view Oceanside. Staff is extremely helpful and accommodating. Location is perfect in the robust area of pleasure island with loads to do with family. Parking is ample. The bathrooms are awesome equipped with a large tub, separate shower, double sinks and toilet with a bidet.

Desventajas: The A/C in my room was not working. Tried to adjust the temperature but it didn’t work. The staff even came up to try to fix it but the room still didn’t cool but they upgraded me to a Junior Suite.

Ventajas: Staff. Landscape. Convenience. Restaurants to choose from. Coffee/pastry shop. Simple yet elegant

Desventajas: The water slide was not working. There was only 1 trash bin in the room and it was in the restroom. The couch was not comfortable in the room.

Ventajas: Quiet with a very nice ocean view. Though the pool was too small but the beach is amazing. Staffs are awesome. Rooms are huge. My Staycation with my kiddos was great.

Desventajas: Pool. More food options for breakfast.

Ventajas: The bathroom was amazing. The staff were outstanding, and I had a great time.

Desventajas: Outside of staying for free, nothing.

Ventajas: I love the ocean view ❤️

Desventajas: The bed is a little bit small for me

Ventajas: currently the newest hotel in town hence the cleanest.

Desventajas: the bed was too soft so me. i had trouble sleeping. the pool was a little smaller then expected. i wish they had CC for other languages on the free movie section on the TV.

Ventajas: close to the airport and what worked was new - pity not much did work

Desventajas: sockets in room did not work, phone system did not work, no turn down service, wifi no existent - uncaring senior management who felt that because we had been upgraded into an expensive room category we should be grateful to be staying in a room that did not actually work, that had paint and decoration debris ground into carpet and chairs - this place is being sold before it is finished for an extortionate price and is just a plain RIP OFF from start to finish- appalling - AVOID AT ALL COSTS

Ventajas: Customer Service/Staff were very friendly and accommodating.

Desventajas: Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.

Ventajas: I liked the customer service and the view.

Desventajas: The room we were staying in was extremly dirty. The floor had so many stains as well aa the ballroom walls.

Ventajas: All staff members were courteous and helpful.

Ventajas: The lotte hotel staff treat me like a king.

Desventajas: Lotte hotels feel like my home away from home.

Ventajas: Room was clean and pool was very inviting.

Desventajas: No showers for swimmers to take a full shower.

Ventajas: Staff is friendly, pools are beautiful, and the location is awesome. Sea is always calm and the beach is clean, which is great when you come to enjoy sunny weather with a small kid.

Desventajas: The place is a little under-maintained and a little rusty. No room service. No free sunloungers on the beach. Overall, would qualify for a decent 4-star, not a 5-star as claimed.

Desventajas: it's not clean. too much expensive.

Ventajas: NOTHING

Desventajas: Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)

Ventajas: Room condition and easy access to beach

Desventajas: Breakfast Not enough to pee in restroom beside pool

Ventajas: The Air-conditioning is too cold.

Ventajas: La cama y las almohadas eran muy suaves y cómodas. Agradable hotel frente a la playa.

Desventajas: El vestíbulo del hotel estaba un poco anticuado, pero aún así estaba bien en general.

Ventajas: Buena ubicación al lado del agua y las tiendas.

Desventajas: La habitación podría haberse limpiado mejor. La conexión inalámbrica a internet no es nada para jactarse en la habitación, pero esa es la norma en Guam.

Ventajas: Beautiful hotel

Desventajas: The pictures don’t match the rooms and i over pay for a view i didn’t get. The club was waist of money. And the pool bar is so crowded with tanning chairs I couldn’t walk around

Ventajas: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Desventajas: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Desventajas: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Ventajas: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Desventajas: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Ventajas: Westins's location is so good for shopping and eating and travel. All staffs were so kind and professional. And Condition of Westin's private beach and swimming pool were so good. ※ Biba magic show was so wonderful. Surely, I want to recommend +_+!

Desventajas: Room's Window isn't good for shutting out the wind. In our schedule, the sound of wind was so difficult to deal with.

Ventajas: Vicinity and close to the beach.

Desventajas: It’s tired and in need of decoration and or renovation. We wouldn’t go again.

Desventajas: We booked 4nights and the Aircon for the first night was busted. they fixed it but it was still warm and noisy. no available equivalent to transfer. 2nd night, they transferred us to another room but Aircon was colder but still warm and I need to sleep without blanket and shirt. The Aircon needs to be serviced on the 2nd room. on our last night, we were transferred to another room which Aircon was okay. Manager was apologetic but the problem is it an old hotel and they were fully booked even for those with Aircon problems.

Ventajas: Very comfortable room.

Desventajas: Parking was difficult. Lots of flooded areas in parking structure.

Ventajas: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Ventajas: Great location and clean room.

Desventajas: The receptionists at the front desk were so so.

Ventajas: Nada

Desventajas: La habitación, el servicio, la mala coordinación del personal.

Ventajas: Cuando empezamos a hacer el check-in nos dijeron que estábamos recibiendo una habitación doble cuando habíamos reservado y pagado por un rey (no reembolsable), es el fiasco clásico de la "disponibilidad" que se ve tan a menudo con los hoteles en estos días. En mi opinión, reservaría y pagaría por una habitación "disponible" con cama de matrimonio extragrande, me darán una habitación con cama de matrimonio extragrande. Afortunadamente después de un poco de insistencia nos dieron la habitación que habíamos reservado originalmente. Frustrado, pero satisfecho.

Desventajas: Cerca de la playa, buena habitación limpia con vista al mar. No me gustó la carrera por la disponibilidad de la habitación que originalmente había reservado. Pero funcionó.

Desventajas: No hay servicio de habitación!

Ventajas: The view was excellent.

Desventajas: The food at the executive lounge wasn't up to expectations. Not enough variety. Very basic not first class. Also some of the amenities were the same.. basic even for an upgrade to suite.

Desventajas: 99% of their quests love it cold. We are in that 1%, we turned the AC off for 3 days. I did not reduce their rating because of my problem. Our room was 67 deg at check in. On my next visit there, I will ask them for a warmer room or bring a heater. Ha Ha.

Ventajas: Great infinity pool, view of the whole Tumon Bay, good but simple buffet dinner, ok breakfast, rooms are old, furniture needs some work, bathrooms also need basic but hard cleaning.

Ventajas: Beautiful beach, nice staffs and all the facilities in there ;)

Desventajas: Mugs in the room were dirty and it hadn't changed during my stay. I could see even a coffee stain on the muddler which I had used the night before.

Ventajas: El hotel eata muy bien.. El personal de recepción muy agradable Rapidez en la entrada y salida

Desventajas: Que no pasaron a limpiar la habitación ningún día, poniendo el la puerta el cartel de servicio...

Desventajas: Old!!!!!!!

Ventajas: The staff's were very kind.

Desventajas: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Ventajas: The customer service was impeccably superb. The view of the ocean from the lobby and pools were breathtakingly beautiful. I love that the coffee shop is 24/7 & everything served at cafe chino is delicious.

Desventajas: Not a single thing! No complaints at all.

Ventajas: Infinity pool much relaxing view.

Ventajas: There was mold in the sink..

Desventajas: Mold incthe sink..

Ventajas: ocean view and pool and jacuzzi

Desventajas: hotel front desk manager i dont know why she is in charge of hilton manager.

Ventajas: The location is perfect for everything you want to do as a tourist. The Hilton is conveniently located close to all the tourist attractions the farthest we had To drive was 30 minutes which is not bad at all! The little breakfast area after the check-in counter is absolutely delicious the pool and beach area are fantastic the waterslide is a very fun addition the drinks at the bar are delicious and I would recommend the Mojito the view from our balcony was absolutely beautiful the beds were extremely comfy the room was quite large the shower and bathtub were separate which is also a great feature for relaxation there was plenty of shopping on the Hilton in case you had forgot something and the staff were extremely friendly

Desventajas: For the price I paid for the room I would expect more cleanliness. The shower in our premium tower ocean view had mold in it when we first came in after the third day it was finally cleaned the room continued to smell of smoke every time we would come back to it as if the cleaning people were smoking while cleaning Roy’s restaurant was not as good as reviewed online the age steak had absolutely no flavor coming from working at a steakhouse where our age steaks are delicious I was extremely letdown. The Hilton also does not inform that you will pay for Wi-Fi unless you are a Hilton member so you might as well sign up for Hilton membership before you go on your vacation to Guam that way you don’t have to pay for the Internet.