Resorts en Tamuning

Ventajas: La ubicación es estupenda

Desventajas: La relación calidad-precio es terrible comparado con hoteles más baratos.

Desventajas: El personal no era amable. Solicité que me registraran antes, pero me negaron. El personal sabía que estábamos esperando la habitación. Sin embargo, nos dijeron que la habitación todavía no estaba disponible a las 2:53pm, apenas siete minutos antes de la hora de registro estándar. A las 3pm, cuando me registré, el personal se fue por casi 10 minutos y nunca dijo una palabra por qué se fue ni se disculpó por su retraso. Para un hotel estrella con un personal/servicio de una estrella.

Ventajas: Location was good.

Desventajas: Breakfast could be better. Almost same menu during the entire 4-day staying. :(

Ventajas: Mostly satisfied

Desventajas: It could be just the room I stayed in, bath room shower head is broken.

Ventajas: The room was perfect. The mattresses were perfect! The AC work perfectly.

Desventajas: The bathtub was too small. The shower-head was too strong and splashed almost everywhere.

Ventajas: Room is spacious and comfortable.

Desventajas: A little bit far from the bus station and the staff didnt know where it is when we asked them. Few restaurants around the area. We did not enjoy the beach because of the sand.

Desventajas: Charged me twice for the one night

Ventajas: the room

Desventajas: the restaurant

Ventajas: La cama y las almohadas eran muy suaves y cómodas. Agradable hotel frente a la playa.

Desventajas: El vestíbulo del hotel estaba un poco anticuado, pero aún así estaba bien en general.

Ventajas: Buena ubicación al lado del agua y las tiendas.

Desventajas: La habitación podría haberse limpiado mejor. La conexión inalámbrica a internet no es nada para jactarse en la habitación, pero esa es la norma en Guam.

Ventajas: Loved the layout of the hotel, the room was nice, and the staff were helpful.

Desventajas: The toilet is one of the worst I’ve ever used, it would barely flush anything down. The tv and/or the tv remote were extremely finicky.

Ventajas: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Desventajas: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Ventajas: 员工非常好。

Desventajas: If you come here just because of it’s name, I might disappoint you, cause it’s not Westin at all... Hotel is very old, needs a huge renovation. Only some rooms were refurbished recently, but still lots of work to be done. Rooms don’t meet requirements of Westin or Marriott at all. Public bathrooms are soooo dirty and worn out, that you might think twice before using them. Cabanas on the beach are without cushions so you may hurt your back, and they are not for all the hotel guest!!! Even if you stay for one month!!! Could say so much more... Make a long story shorter: think wisely before choosing this hotel, don’t look only to its name, like I’ve said already, it’s not Westin:(

Ventajas: Place was super close to the main street. Could hire a car easily from there. The beach is nice. I am 99 percent sure I was over charged 20 USD for drinks. And the bill was slightly confusing at the end. I will be staying there again if I return.

Desventajas: over charged of one bill and the bill at the end was confusing and rushed.

Desventajas: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Ventajas: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Desventajas: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Ventajas: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Desventajas: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Ventajas: Loved the breakfast, and the variety of restaurants was very convenient. The location was perfect to access the various shops within walking distance. The design of the building was awesome and the surroundings was great.

Desventajas: The toilet paper was always falling off, I had to put it back on the roll and set it on. I had a hard time to put it on because I could not see..... the location of the toilet paper holder was an inconvenience. The tub was not well cleaned and the drainage was slow. I had to stand outside and rinsed my feet one at a time with the hose because the water was not draining fast enough.

Ventajas: Nada

Desventajas: La habitación, el servicio, la mala coordinación del personal.

Ventajas: Cuando empezamos a hacer el check-in nos dijeron que estábamos recibiendo una habitación doble cuando habíamos reservado y pagado por un rey (no reembolsable), es el fiasco clásico de la "disponibilidad" que se ve tan a menudo con los hoteles en estos días. En mi opinión, reservaría y pagaría por una habitación "disponible" con cama de matrimonio extragrande, me darán una habitación con cama de matrimonio extragrande. Afortunadamente después de un poco de insistencia nos dieron la habitación que habíamos reservado originalmente. Frustrado, pero satisfecho.

Desventajas: Cerca de la playa, buena habitación limpia con vista al mar. No me gustó la carrera por la disponibilidad de la habitación que originalmente había reservado. Pero funcionó.

Desventajas: No hay servicio de habitación!

Desventajas: The only issue I had during my stay, was that my booking came with breakfast, and I didnt get my coupons until my checkout day. I stayed there two nights. Also, the breakfast coupons were expiring that day also, so I had 4 coupons to use that one day.

Ventajas: Price

Desventajas: Room condition

Ventajas: The manager of this hotel who is Andre Green. He’s very professional hotelier. He was great when I check in this hotel and when I have trouble with credit card trouble he was so helpful about it. This hotel has really smart and kind worker!

Desventajas: The lounge of executive was very simple. And the happy hour time food was same for 5days. And when I tried to stay there 2 nights more I had to pay almost same price with 3nights. ^^;

Ventajas: The employees are very kind. and the bed is very comfortable.

Ventajas: good price good experience

Ventajas: view

Desventajas: nothing

Ventajas: The property was very pretty and well maintained.

Desventajas: I paid extra for an ocean front room and faced the parking lot with maybe a 10% view of the ocean. Also disliked how filthy our room still was. It did not feel deep cleaned. Also was disapointed I was shown a swim up bar but they didnt have one. Also the didnt have enough lawn chairs, my husband and I couldn't find a place to sit at the pool.

Ventajas: Nice view of beach side

Desventajas: Neighbors next door, you can hear them.

Ventajas: Ocean view, swimming pool, location, room size

Desventajas: I met the insect..

Ventajas: Great customer service and a nice hotel

Ventajas: Nice view, convenient parking, friendly staff, good breakfast, nice cocktail hour drinks & buffet

Desventajas: Separate checkin at satellite tower, not in lobby. Breakfast in lobby could not accept room key and name ID for entrance, required physical voucher which was in room in satellite tower. Front desk and service manager would not approve entrance. Facilities are dated. Not much of a beach. No Hilton reward points since I booked on this site.

Ventajas: Nice view. Accepted prior request(ex. connected room and a baby bed)

Desventajas: Location is a little bit far from main road.

Ventajas: the view from the bbq area and the infinity pool was amazing.pool side bar was also nice

Desventajas: tappan restaurant employees weren't very nice.

Ventajas: Lobby area, outdoor landscaping very nice.

Desventajas: Room service food wasn't very good. The bathtub could have been cleaner.

Ventajas: Very nice sea facing view from room, breakfast was nice with Japanese and western choices. Beer, Wine and Cocktail were unlimited.

Desventajas: Hotel looked bit older in some areas, need to renovate.

Ventajas: Great ocean view to wake up to every morning -couldn't get enough of it. Peaceful, not too crowded. Appreciated welcome set of drinks. Well stocked souvenir&convenience store in the lobby. Children greatly enjoyed the slide and basketball in the family pool. Wonderful infinity pool open until late. Courteous, amiable staff at the Marriot Bonvoy counter. Supermarket within walking distance plus free shuttle bus to the nearest shopping mall. Water park nearby. Starbucks coffee available in the lobby lounge.

Desventajas: Damp, smelly, smallish room. No beach -found out only after check in. Sink, bathtub, toilet basin visibly old. Bath curtain smelly. There seem to be no antibacterial treatment in daily cleaning . AC old, noisy. Requested for upgrade to larger room - not available throughout our week long stay.

Ventajas: Nice lobby; security; location; nice Christmas decorations; swimming pool

Desventajas: Took 4 calls to get someone to fix aircon; didn't replenish bathroom necessities such bathroom tissue, shampoo; electric outlets on side of vanity desk didn’t all work; hallways dirty

Ventajas: i love room service its such a plus no need to leave the room to get food.

Desventajas: n/a

Ventajas: The pool looked amazing

Desventajas: The hotel looks and feels very old given the charge rate.

Ventajas: El vestíbulo es agradable y la ubicación está en un lugar conveniente.

Desventajas: Olía a moho., hormigas y bichos en la habitación.

Desventajas: Pequeña bañera, no hay cuchilla para afeitarse.

Ventajas: Había un gimnasio, la ubicación estaba bastante cerca de las tiendas, el acceso a la playa, el buen servicio de la gente del hotel.

Desventajas: Algunos miembros del personal eran groseros. El hotel es viejo, así que nos cambiaron constantemente porque el aire acondicionado en las habitaciones seguía saliendo.

Ventajas: No tuvimos problemas con el hotel. Más fuertemente que para un viaje de negocios. Gran personal y su preocupación por sus clientes.

Ventajas: Access to beach and location

Desventajas: It appears old. The bathrooms and hallways need to be updated

Ventajas: Proximity to the airport and beach. Free Parking.

Desventajas: The entire building was very outdated, rundown and VERY dirty. The Internet was very slow and did not work in the room.

Desventajas: While the location was good, the hotel was poorly maintained, with toilet leaking, bath not draining, wall paper peeling off, to name just a few. The hotel needs a complete renovation if it is to attract people to stay there. It reminded me of the old YMCA I used to stay when I was a poor student. Not recommended for holiday makers.

Desventajas: The room was never cleaned. I had a do not disturb sign on my door but I was out each day before noon. If I had been staying more than the 2 1/2 nights I would have complained. Loudly.

Ventajas: Great location

Desventajas: Old bed, analog tv

Desventajas: There has no shower facility for women at Swimming pool. And almost everything is old. And restroom was too.

Ventajas: Good location

Desventajas: Unfriendly staff

Ventajas: Location and staff

Desventajas: Unkempt areas.

Ventajas: Lobby and room were spacious. Good location, near a commercial area (restaurant and convenience store) and bus stop. Water station and microwave was readily available at the lobby (which was new to me, but i guess it catered to other asians such as koreans and japanese where we benefited too). Complimentary champagne and snacks during the new year countdown.

Desventajas: Few selections during buffet breakfast. Complimentary bottled waters in the room were not regularly replenished though we keep getting new bath towels. I made a reservation for airport transfer. The pickup was smooth however the drop off was a little disappointing. I made a reservation via the hotel's email adddress which they confirmed. I verified the drop off 1 day before our departure because we are supposed to leave the hotel by 4am. However upon checkout the drop off information was not reserved accordingly. Luckily there was an available concierge that early morning. Also they havent even billed us on the transfers and had to remind them if it was charged already. I suggest to have brochures of the bus stops/shuttle service readily available in English a well because there are other guests aside from Korean and Japanese who are billeted there. Carpet, wall paintings, area going to the pool needs to be refurbished. Signage of Marriott was even visible in the elevator buttons (maybe it was under Marriott before?) Its just a pity that with such huge area management werent able to maximize and maintain the facilities.

Ventajas: Staff was friendly enough. Beds were comfortable, room temperature was good, and room felt and looked clean.

Desventajas: Amenities are dated, no convenience store on property, entire property needs major facelift, front desk staff could be trained to be more accommodating or helpful.

Ventajas: The pool was nice. Beach access was great.

Desventajas: Run down. Bathtub was rusty, very low water pressure,balcony door was broken, the bathroom light wouldn't always turn on, the carpet was old and loose, glass cover that sat on the nightstant that wasn't attached, outlets didn't work. moldy.

Ventajas: Room had a large balcony and a beautiful unobstructed ocean view.

Desventajas: The room itself. JR suite was the size of a regular room and looked old. Bathroom was cramped. End up hitting the toilet when you open the bathroom door. Bidet may have been an afterthought. Thermostat didn't work well. Room svc menu was dirty.