Massena hoteles

Ventajas: The owner was very helpful during our stay.

Desventajas: nothing

Ventajas: I like the location.

Desventajas: There was a hole in the bathroom wall where sprinkler is (this should of been filled in, Hair in the tub. Blanket and sheet in one bed was stained with something hard. Had registered for 3 guests , friend came unexpectedly, so was asked to pay an additional $25 on site and didn’t even receive extra towels anything . So really what was the $25 for? We stayed in the room for approximately 6 hours and left .

Ventajas: It was a clean and updated. A very adequate overnight stay for our travels.

Desventajas: WiFi was spotty. Breakfast is extremely limited. The rooms were a little small. A large group of unruly children were present stomping throughout the facility and making a lot of noise. The staff seemed to do nothing about it.

Ventajas: Friendly staff and great room for the price.

Desventajas: Nothing

Ventajas: It was quiet.

Desventajas: There's no elevator.

Ventajas: Excellent staff and location. Place, both rooms and premises were very clean.

Desventajas: Old fashioned beds and worn out linens. No eggs or milk for breakfast.

Ventajas: The service was excellent. We had an wonderful experience and the staff was fantastic. I would definitely go back.

Desventajas: Can’t say anything bad

Ventajas: Breakfast wasn't a lot of variety. Location is very close to shopping area.

Desventajas: Breakfast could've been better.

Ventajas: The facility and rooms were very clean! The staff was great as well!

Desventajas: The breakfast was a little lame even for a continental breakfast!

Ventajas: The room was perfect but the very attentive service we received from the front desk was awesome.

Desventajas: Everything was perfect

Ventajas: Owner was very personable and flexible. Staff was very accomadating and friendly. Rooms were clean and nice

Desventajas: Nothing

Ventajas: it was great

Desventajas: nothing

Ventajas: It was a hot humid day and the room felt amazing as we walked in as they had it cooled down for us already. It was super clean with a real comfy bed..I'd definitely stay there again and the lady who owns it was real friendly and appreciative

Desventajas: Nothing really..it exceeded my expectations

Ventajas: This place was a gem! I was very nervous do to the pictures on booking.com but the reviews were great so I took a chance! I was SO excited to get here and find the accommodations beyond my expectations. VERY CLEAN, owner walked us to our room, offered to carry our bags, turned on the lights for us; very friendly. I would HIGHLY recommend this place to anyone looking for an affordable place to stay that is super clean and very comfortable.

Desventajas: There was nothing about the place that we didn't like.

Ventajas: To be honest, we weren't sure, because the room advertised was pink, but when we arrived, we were very pleasantly surprised by the hospitality. You could tell the owners truly love what they do, take pride in their business and went above and beyond our expectations. They will be visited again and very highly recommended!

Ventajas: Owner/Desk Service Awesome friendly person. Very comfortable room. Homey feel. Have everything you need in your room. Nice full kitchen appliances. Nice sizey living room with nice bedroom suite. Everything went beyond expectations, Worth the price for what you get.

Desventajas: Very minor things...in the bedroom the floor made creaking sound every time you walked on certain parts. Bathroom door took like 3 times to close securely.

Ventajas: I was a road warrior for over 5 years and have never seen a big chain hotel come close to the cleanliness at Blue Spruce. Everything was immaculate. Very nice suite, full size kitchen & appliances, very big living room with couch, table, chairs and desk. Staff was very friendly and attentive. This is a nice family type place run by onsite owners that care. Not some big corporate cookie cutter place. Super quiet too. A very home-like atmosphere, almost like staying with family.

Desventajas: Could have used a second nightstand and a bit more light in bedroom and living room, but those are very minor nitpicks. It's difficult to think of any negatives.

Ventajas: The room was clean, the internet strong, the parking ample, and the staff friendly.

Desventajas: There was a light outside the room that burned as bright as the sun-- and the blinds were far from effective in shielding it. We needed to hang a towel in the blinds to sleep. We had booked a suite a year ago after staying in it, but were asked to switch rooms. The suite was a much more pleasant experience, both because of the external light and the room layout.

Desventajas: no place to hang shirts, coats; etc.

Ventajas: Bed was SUPER comfy! Room was extremely clean and service is always very friendly!

Desventajas: I often stay here when all the hotels in Canton are booked! I just wish this hotel was closer to my son's school... I would stay here al the time!

Ventajas: the room was clean the bed comfortable.

Desventajas: breakfast could have been better perhaps some bacon , eggs of some sort

Ventajas: Everything was great.

Desventajas: No restaurants in the area.

Ventajas: Close to Massena. Very clean and quiet!

Desventajas: No outside security. Outside doors didn’t lock. Rooms were secure.

Ventajas: Everything was better than expected. Great value

Ventajas: We were a bit put off by an odor in our assigned room. As soon as we mentioned it to the front desk person , we were offered another larger room which was spotless and very comfortable. Staff was friendly and helpful. We thoroughly enjoyed our three night stay.

Ventajas: Nothing

Desventajas: I slept on the floor, we called a head and added two people and were not given accommodations. They did not know the area to give any directions to tourists

Ventajas: Nothing fell on the pavement really slippery coudnt care less he put me on the 2nd floor knowing i had a hard time walking no parking when we came back emoyee that was there that night didn't like is job

Ventajas: Relatively clean ROOM, although carpet in the hallway had several pet-stains. No idea if the bathroom was very clean since my wheelchair did not fit thru the bathroom door.

Desventajas: NOT WHEELCHAIR ACCESSIBLE: At the time of reservation I told the clerk that I'm in a wheelchair and had a pet (told "no problem") the assigned room was not ADA compliant. The staff didn't seem to understand the nature of ADA compliance.

Desventajas: The tv remote was confusing. Couldnt figure how to turn down volume so had to mute sound. The fan on the heater turned on and off every few minutes.

Ventajas: Room clean and staff very nice.

Desventajas: Pillows we're not comfortable. Too hard.

Ventajas: No eggs but the breaskest was good

Desventajas: Every thing was fine

Ventajas: Clean affordable and the breakfast was decent

Desventajas: The booking.com reservation wasn’t on their computer I had confirmation and all and it wasn’t on their end thank God they had room for us and they honored the rate given.

Ventajas: La conexión a internet era mala

Ventajas: The staff that we encountered were very good and free breakfast brought many of the people together.

Desventajas: no, all was good

Ventajas: They had electricity, heat, and even a bed.

Desventajas: Disappointing...

Ventajas: WE HAVE STAYED AT THIS HOTEL MANY TIMES AND NEVER HAD ANY TROUBLE THANK YOU

Ventajas: When I checked in, the toilet had a ring at the water level, I thought maybe it was a stain that couldn't be cleaned but I took some toilet paper and wiped it clean, that kind of proved that it was never touched by cleaning staff. The rest of the room was fine...

Desventajas: Dirty toilet....

Desventajas: The breakfast was typical American food. The eggs were prefabricated out of a bag, where the color of the eggs was nothing like real eggs. The bacon was also prefabricated and the rest of what was on the table was pure sugar. Unnatural drinks, which they called juices, but not sure where did it come from. The rooms were old, dirty and smelled like mildew.

Ventajas: It was clean and quiet and inexpensive.

Desventajas: The floor of the tub seemed slimy. Not usre why - the rest of the bathroom was very clean, so I am not sure why that would not be too. Also, we stayed in what was considered a small room. Probably wont do that again. Too small.

Ventajas: The location was good

Desventajas: The room was very smallt

Ventajas: Breakfast was plentiful and very fresh

Desventajas: Parking was scarce and no parking signs throughout the lot. Also unable to access luggage rack due to stairs at every entrance.

Ventajas: Staff was excellent.....

Ventajas: Location, staff

Desventajas: Price was high for massena area.

Ventajas: Clean, good price

Desventajas: Went for appetizers and a couple drinks, one of the 4 appetizers were 10 minutes late and severely over cooked. Waiter only offered to replace, ate one of 4, still charged for them. The food wasn’t very good.