Ventajas: Pool was available for good hours 6 AM to 10 PM. Clean comfortable room staff was very accomidating. Literally next door to a Walmart and right near all the main highways
Desventajas: Had to pay for for breakfast
Ventajas: Location was great, nice hotel, good breakfast.
Desventajas: Don't care for the mattress, tried different adjustments with no improvement.
Ventajas: Bed smell clean & was very comfortable.
Desventajas: No toothpaste, toilet seat was dirty
Ventajas: I stayed for one night . The front desk was very friendly and helpful. We also had breakfast in the morning and the fresh omelets were awesome. We had a good time. Definitely recommend this hotel
Ventajas: The staff couldn't have been more friendly or helpful. We were very happy with our stay.
Ventajas: La ubicación era estupenda, agradable, buen desayuno.
Desventajas: No me gustó el colchón, probamos distintos ajustes y no mejoró.
Ventajas: Olor limpio y la cama era muy cómoda.
Desventajas: Sin dientes, el asiento del retrete estaba sucio.
Desventajas: Dated design, rooms and bathrooms are pure function but not pretty or innovative.
Ventajas: We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Ventajas: view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices?
Desventajas: we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Ventajas: Staff was super awesome
Ventajas: Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again.
Ventajas: Good breakfast, friendly staff, convenient location to casinos and RI beaches
Ventajas: Mariah nos registró y yo me quedé impresionado por el servicio de atención al cliente que proporcionan. Ella tenía una habitación extra disponible a la que pasaron, nos proporcionó algunos artículos que se nos olvidó sin tener que comprar en la tienda, y nos dio desayuno buffet gratuito con vales. Ella llamó el restaurante personalmente para reservar nuestra cena (que podríamos haber hecho nosotros mismos pero fue increíble cómo ella dijo "voy a llamar para que ningún problema") cada vez que pasamos por el mostrador ella nos saludó por nuestro nombre y la más impresionante cuando ella llamó nuestra habitación alrededor de las 6 para ver si necesitábamos algo más antes de que nos acostáramos por la noche. Me quedé anonadado por su servicio y lo genuino que fue. Recomendaré este hotel a todos los que conozco y seguro que volveremos otra vez.
Desventajas: The sheets were stained and had hair on them. Our air conditioner did not work and when we attempted to run it a weird smell came from it. When we went to shower she shampoo and conditioner that was left for us was half gone. The towels although folded also had fair on them. It was if the room had been tidied but not cleaned. We were extremely disappointed!!
Desventajas: The place is totally outdated and run down ,around the front desk smelled,the room I stayed in smelled horrible. The bedding was old,stained and had burn holes in it. The rug was buckled and coming up thru out the room. The toilet seat was chipped and had a crack in it very easy to see,how hard would it have been to replace a 12 toilet seat. And 1 of the best feachers when you turn on the ac it blows straight up at the curtains that just flap in the wind and keeps it from compleatly staying closed. I had to put towels and a book over them just do I could sleep and not be woken up at 6am from the light coming in. But I was woken up anyway at 8:15 am from them cleaning a few rooms right accross from me,really 8:15 slamming doors,vacuumes going on how rude. But I guess for $114.00 I shouldn't expect a clean room or sleep past 8. How or who did they pay off to have 3 stars,are u kidding me the Hilton garden inn has 3 stars and that's a 1000 times nicer than that dump. Will never stay their again.
Ventajas: It was located where I wanted to stay.
The room was good sized and the cleaning staff were invisible, but had obviously been to the room every day
Desventajas: The "free" hot breakfast we got one day was horrible! Everything was cooked badly or just plain wrong.
They are dong some construction, so the normal dining room was unavailable and there were no exercise facilities on the premises.
The blocked off all the parking next to the building for painting one day (which was half the spots) and neglected to open up most of the for the following day and a half.
Ventajas: Saludo a la llegada el personal excelente
Desventajas: Very bad service by the housekeeping staff, beds were unclean
Ventajas: The room smelled awful. We had to buy a can of room freshener. The furniture was warn. They didn't provide any breakfast other than coffee. If you had a room on the second floor there was no elevator.
Desventajas: Friendly and helpful person at the front desk. Good location close to the freeway.
Ventajas: Easy to check in/check out
Desventajas: Our room was absolutely disgusting. Reserved a non smoking room and it WREAKED of smoke. The room was in terrible shape - we considered leaving and going elsewhere but after a long day of driving we didn't feel up to the task
Desventajas: Muy mal servicio por parte del personal de limpieza, las camas estaban sucias
Ventajas: Loved how spacious the room was and how homfortavke the bed is.
Desventajas: Bathtub was dirty, the comforter looked grungy looking and it was a bit dated.
Ventajas: Location was ok surrounded by restrauant and stores
Desventajas: Room smelll of cigarette smoking and even the floor I stayed on, also toilet flush was broken and room was dusty. I Would not stay here again.
Ventajas: close to casinos ,breakfest area looks clean and breakfest is of decent quality.
Desventajas: Hotel neeeds general updating ,the hallways show heavy sigs of deteoriation and poor maintenace.The bathirooms have poor maintenance ,apliances in rooms look beat up and should be replaced.the beds are ok but general cleanliness could be improved.
Ventajas: Was apprehensive because of negative reviews but what a pleasant surprise! Rooms large and clean, bed comfortable, staff friendly and helpful, breakfast included. Shuttle to Mohegan was on time and driver super courteous! First time staying here but not our last. Hotels closer to Mohegan were double the price and accommodations are not that much nicer; we know because we have stayed there before. Be sure to check on the shuttle before you book as we were told that it is not always a guarantee that the shuttle is running which surprised us as it stated that there is a Friday, Saturday shuttle.
Desventajas: Actually, no complaints but breakfast should include instant oatmeal and bananas; that would have made my stay absolutely perfect!
Ventajas: The location of the hotel was situated next to a lot of essential shopping needs. Easy short drive to casinos.
Desventajas: I called Days Inn & Suites Groton Near the Casinos several times to confirm a very early check in time, which they had, not only on the phone with me, but also on the phone with my partner. I explained the situation and yet when we arrived we were denied a room, and unaccommodated with a very rude demeanor. Staff is undeniably unapologetic, and completely disregarding for customer service. Which is a complete shame because the room, the location, and the value was completely fair for the price. However, the hotel we stayed in when we were unaccommodated was, by far, a better choice.
Ventajas: Smelled like cigarettes. My friend thinks we had bedbugs because she has bites all over her legs
Desventajas: Room was in need of painting and general refurbishment. A/C-heater was noisy and couldn't be used. Refrigerator in room was nice, but again very noisy.
Ventajas: The front desk clerk was very friendly.
Desventajas: Noise level from the refrigerator and air conditioning was too high for me to rest or sleep . It's an average motel room and not the closest to the casinos .
Ventajas: The staff
Desventajas: The place was dirty, smelled bad in the hallways and the room. Very dated. Dingy. Moldy. Smoky. Kind of scary.
Ventajas: The rooms were ver y clean. And it was ready for check in.
Desventajas: the only thing the shower was'nt very Hot.
Desventajas: The sink is in the room not in the bathroom wich is un comfortable.
Ventajas: The bed was comfortable
Desventajas: The hotel was old and needed a lot of upgrades to the building and rooms. Ceiling had water stains, carpet was grungy, the microwave was broken and would not stop ticking like a timer (super annoying), the a/c was loud and old. Cosmetically needed a ton of work. The pictures online were deceiving and made the hotel seem cleaner and more updated than it actually was.
Ventajas: The staff.
Desventajas: Room had some bugs in it, water in the whirlpool was cold, breakfast was terrible very limited option and the floors always smelt like weed.
Ventajas: remember your name, check and out was quick. Very knowledgeable about area.
Ventajas: Good price, good location, front desk attendant was courteous, room was a good size, plenty of room. Bathroom was small though and dated, good size refrigerator and small microwave.
Desventajas: Not very clean, housekeeping isn't on top of things. Elevator was disgusting. Continental breakfast was a joke. Stale English muffins, bagels, toast and thawed eggos and 2 toasters, one cup of yogurt (not on ice), and 2 apples. Building is very dated. Didn't even attempt to look at the pool.
Desventajas: Plastic covers over the hallway carpets. Patches over the ceilings wall paper peeling. Key cards didn't always work. Fake balconys.
Desventajas: Bedding, shower curtain, and carpet smelled.
Desventajas: Mold smell in hallways
Ventajas: It was nice that there was a frig and microwave in the room.
Desventajas: The toilet ran and staff didn't fix it or offer an alternate room. The frig also made a tapping noise non stop. The noise between the two kept us up all night. The door handles were coming loose Sll over the hotel. The pillows were terrible. THE Poil area was carpeted and soaked. It felt gross under your feet. The hot tub wasn't very hot either. Breakfast was all frozen pre made waffles and pancakes and the cereal sugary stuff. The coffee wasn't good either.
Ventajas: Had a very small balcony to help with smoking
Desventajas: Had bed bugs
Ventajas: Great value ,friendly service and a great Indian restaurant on site. Not a 5 star but definitely a great value.very clean and comfortable rooms with a modern look.
Desventajas: Very ghetto, horrible smell in the hotel, the receptionist was yelling at someone on the phone, people in there were very trashy. So bad, I decided to go to the Hampton inn. Right down the street.
Ventajas: Bedroom ok for the money, bathroom fan too noisy.
Desventajas: Common areas dated, dirty and smelly; graffiti in elevator. Room key card neede re-programming each night of stay.
Ventajas: I did not like anything besides free parking on site.
Desventajas: Dirty pillow sheets, and towels! They both still had makeup on them and hair. Lighting fixtures didn't work, beds were uncomfortable, carpet had stains on them. There was an overwhelming musky smell throughout the motel hallways and it lingered in the rooms. I have a strong feeling this place houses homeless families, and there was a bunch of loitering throughout the parking lot and hallways. The mirror in my room had graffiti carved into the wood frame. Ugh just over all a terrible terrible excuse of a motel. Very disappointed you would think a motel chain was decent, this place is just disgusting I felt cleaner sitting in my car after checkout. I only paid $52 for the night after taxes but even that was pushing it for this place.
Ventajas: The price, location
Desventajas: I was in a non-smoking room that smelled of cigarettes. The comforter on our bed was riddled with cigarette burns. Kind of skeevy.
Desventajas: coffee maker was broken and they did not have another one to offer. they said they are fazing out coffee makers in rooms.
Ventajas: Nothing place was awful
Desventajas: Everything was filthy
Desventajas: Ghetto, olía fatal en el hotel, la recepcionista gritando a alguien en el teléfono, la gente fatal. Tan mal, que decidí ir al Hampton Inn. Justo en la misma calle.
Ventajas: Dormitorio está bien para el precio, ventilador baño demasiado ruidoso.
Desventajas: Zonas comunes de moda, sucio y maloliente; graffiti en ascensor. Tarjeta llave neede re-programación cada noche de estancia.
Ventajas: Room smelled like a bunch of mobsters had spent the day playing poker.
Desventajas: The deeply engrained smell of cigarette smoke in the room. When I asked for a new room, they said no. Pretty sure all the rooms are smoking, so there was no reason to switch.
Desventajas: "Continental Breakfast" was coffee and cereal. Half of electrical outlets in room didn't work. Water in bathroom backwards - hot instead of cold & vice versa.
Ventajas: For an inexpensive stay, it was clean and smelled good.
Desventajas: Our "King" room was more of a full size bed, and the bed wasn't terribly comfortable, although not so bad we couldn't sleep on it.
Ventajas: The location was the best and only thing good about this place
Desventajas: Everything. We had only booked for two nights and had to extend our stay. It was a pretty much sold out weekend for all area hotels so, we had to stay another night in this location. They no longer had the inadequate room that they had originally give us because the night clerk didn't tell them we wanted to extend, and offered us a smoking room for a total of $102. By the time we got to the room it was very late. My sister was staying at the Navy Lodge(which she loved) and told me they had left her a message that they had an additional room. Because of my stupidity of not asking her how much($75) we decided to stay here. It looked like someone had gotten sick to their stomach on the front door mat. The toilet didn't flush. My husband had to kill a number of flys. The room was dirty and run down. We left our luggage in the car because of the smell and had to run in and out in the early morning hours, in our sleep attire, to get our cloths for the day. The toilet didn't flush, the smell from the smoking had permeated the pillows. We had to wrap our sweatshirts around the pillows and crushed the two little bar soaps they provided, into the pillowcases. The light didn't work, the bed was bad, everything was so bad, I can't even comment anymore. Kayak needs to drop this location.
Ventajas: Easy check in
Desventajas: Grimy, there was a hole in the wall in bathroom. Sheets and linens icky, we slept with our own blankets, used towels we bought at the Walmart near by. will not return or recommend!
Desventajas: Staff were RUDE. Room wasn't even cleaned when we checked in. Beds weren't made. There was trash everywhere and a dirty pair of underwear hanging. Disgusting!!!!
Desventajas: everything else
Ventajas: We were only staying for one night after visiting the casino. The bed was comfortable. The room is outdated and the toilet didn't flush on first try but overall for a short stay it was fine. We had a cheap rate so it was totally acceptable for what we spent.
Ventajas: It only costed me $60 for the room. Worst $60 I've ever spent.
Desventajas: Bugs. EVERYWHERE. Stains on all the beds and bedding. Stains that look like blood on the mirror in the bathroom. Broken furniture. I didn't find any bed bugs, but I also don't know if I missed any. I still made sure to wash everything I brought home with me in extremely hot water. DO. NOT. STAY. HERE. Spend the extra 20-30 bucks at the days inn.
Ventajas: Cheap hotel, won't stay here again!
Desventajas: "Desayuno Continental" basado en café y cereales. La mitad de enchufes en la habitación no funcionaba. En el baño, el agua salia fría en vez de caliente y viceversa.