Ventajas: From the bell boy/concierge, to the restaurant manager, thie staff was fantastic. We stayed for four nights, and felt like everyone started to become family. They went out of their way to make our stay special.
Ventajas: We liked how close VA was to the ruins--you can walk to the back/side entrance! The room was quaint and pretty clean. The restaurant was hit and miss, but the shrimp ceviche, guac, spicy salsa, fresh made tortilla chips, and margaritas were the best I had during my stay in Mexico. The pool was pretty quiet, a nice little oasis after a hot day in the bustle of CI.
Desventajas: My main complaint is that one of the two days we stayed, the electricity was out for the majority of the morning and afternoon. We were told this would happen when we arrived, but we were merely informed, and no effort was made to compensate us for this huge inconvenience. We spent the morning at the ruins and returned during the hottest part of the day to no air-conditioning, no frozen margaritas, no working credit card machine, and a pool without a functioning filter that quickly became cloudy and gross.
Ventajas: Excellent location, and very walkable to the ruins. Rooms were tidy and the place was very clean.
Desventajas: Poor wifi. Often had to move around the hotel to try to find a working signal. Also, didn't realize breakfast was extra.
Ventajas: Very close to Chichen Itza (walk a bit, maybe 5 minutes, then you are in Chichen Itza). Meal plan is convenient. If you are using resort standard, i.e. someone treats you like prince and princess then this is not up to the standard. If you just want a clean and nice place to stay with easy access to the ruin, this place is perfect.
Desventajas: Receptionist is a grumpy lady. The information provided about Sound and Light show is not quite correct (but...it doesn't seem like anyone know for sure how to get into the Night and Light show...)
Ventajas: Just be aware that there is no TV in the rooms.
Ventajas: Staff was really nice and super helpfull.
Ubication was great
Ventajas: Unique decoration.
Desventajas: No wifi in rooms. Have to take a taxi from main gate to get to hotel. Not enough hot water to take shower
Ventajas: Sólo ten en cuenta que no hay TV en las habitaciones.
Ventajas: Decoración Exclusiva.
Desventajas: No hay wi-fi en las habitaciones. Tienes que tomar un taxi desde la puerta principal para llegar al hotel. No hay agua caliente para tomar ducha
Ventajas: Location is fantastic: Right in front of the Ik Kil Cenote, 5 minutes away from Chichen Itza: sleeping there allows you to avoid the crowds and make a very proactive use of the day. The price was very good, and the included breakfast quite honest.
Desventajas: The rooms are aging. Since the AC isn't open all the time and the windows kept open, the jungle humidity can be hard to get rid of. The staff, while courteous isn't very talkative. The rooms are clean, but the linens are deteriorated & need to be changed.
Ventajas: Hotel is easy to find and close to Chichen Itza. Reasonable priced, Wi-Fi works well, the beds are firm, and the place is clean.
Desventajas: It is right next to road, so a little noisy, and it is showing its age.
Ventajas: The hotel is a short distance from the Mayan ruins (though not walking distance). It has a bar and restaurant, a swimming pool and hammocks.
Desventajas: The room had more than one lizard and spiders which made for an uneasy stay. The on duty staff offered no help except to say that they must have entered the room from under the door and to recommend that I use a towel to cover it.