Beachwood hoteles

Desventajas: Cabezal ruidoso Soplador para AC vibraron y era ruidosa

Ventajas: Great, friendly staff. Comfortable, large room. Nice, relaxing whirlpool with lots of towels available.

Ventajas: The Staff! so helpful and go out of their way to make ur family feel welcome and relax after a really bad day. Even provided a plastic wine glass to celebrate grandpas birthday in the lobby. The free coffee all day and yummy breakfast was unexpected.

Desventajas: add microwaves in some rooms.

Ventajas: Everything and everyone

Desventajas: Nothing

Ventajas: Breakfast Constant coffee and tea stand

Desventajas: Short stay wanted to stay longer

Ventajas: Nice clean room. Great breakfast.

Desventajas: Nothing

Ventajas: Excellent breakfast

Desventajas: The hot tub was extremely cold. I’m thinking it was around 85 degrees. It was colder than I keep my swimming pool at home. We were traveling to take my daughter to the Cleveland Clinic. She has joint pain at times and a warm hot tub helps.

Ventajas: Staff was friendly

Desventajas: Air conditioner issues

Ventajas: Everything was great

Desventajas: N/A

Ventajas: I Loved The Property! As Soon As I Walked In, It Was Extremely Clean! I Will Be Coming Back.

Ventajas: Room was spacious and the staff was very courteous and friendly

Desventajas: Everything was good.

Ventajas: The staff was friendly. The facility was absolutely clean, even smells clean.

Desventajas: The pool was closed the next morning due to maintenance. Big bummer for the kids, that was the reason we chose this location.

Ventajas: Quite a few amenities. Room, pool, fitness room, food svc area, all very good. Room was comfortable, quiet, etc. AC was adequate during what had been a heat wave for several days.

Desventajas: Not really that important...but IMHO room decor could be much more pleasant. Everything is so dark, and i couldn’t find enough lights to turn on to see anything. Felt like I was staying in a cave. Also would be helpful to have a more detailed info sheet in rooms, perhaps with open/ close hours for pool, fitness, bkfst svc, location of ice/vending, snack store details, and other issues, for example. I know the assistant told me some of those things at check in, but would be nice to have info in the room...as a backup(?).

Ventajas: Habitaciones preciosas, piscina cubierta muy divertida.

Desventajas: Gastos no reembolsables para mascotas que son desorbitados

Ventajas: Everything. The room was a nice size and very clean. The location was quiet and the staff was friendly.

Desventajas: The only negative about my stay was the elevator nearest my room broke down over the weekend. So I used the other one at the opposite end of the hall.

Desventajas: Room cleaners did not replace used towels with new, leaving us short on wash and hand towels. Most likely caused by lack of supervision and/or quality control of sunday morning staff.

Ventajas: The room was very nice and so was the staff

Desventajas: The hall and room looked like it needed a vacuum

Ventajas: Loved our room

Ventajas: The room was very attractive and the bed was very comfortable. I slept well.

Desventajas: On the first floor, the curtain area. We could only close the sheer curtain. The heavier curtain we could not close for privacy. I was concerned that someone from the outside could see in at night.

Ventajas: The rooms were very spacious and the bed was comfortable. The breakfast buffet had a lot of choices.

Desventajas: There was nothing I didn't like.

Ventajas: The morning kitchen staff

Desventajas: I had to leave lol

Ventajas: The kitchenette was a very nice amenity to have in the room, as well as the full size fridge. The bed was comfortable. Location of hotel was in a safe neighborhood. Ample space for everyone in our party- two kids, two adults and a dog. The indoor pool and jacuzzi were awesome.

Desventajas: The room could have been cleaner. The trash hadn't been taken out and the counters in the bathroom were still dirty. There were not enough clean towels and no sheet was provided for the pull out sofa bed. Thin walls meant we could hear noisy neighbors.

Ventajas: Great breakfast. Friendly staff. Very comfortable mattress!

Ventajas: Great place. Staff were very sweet people. Breakfast was amazing.

Ventajas: Nothing

Desventajas: Needs updates.

Ventajas: Overall, the hotel was clean and well maintained. The staff was extremely nice and friendly.

Desventajas: The only two improvements I would recommend is maybe rotating the mattresses every so often so they wear more evenly and offer more vegan friendly food options.

Ventajas: The staff was wonderful

Desventajas: the bathrooms could have been a bit cleaner

Ventajas: Comfortable

Desventajas: Nothing

Ventajas: Yes, excellent breakfast!!!

Desventajas: Desk Clerk.that checked me in was not very friendly. She talked to me as if I was illiterate or slow.....not accommodating at all!!

Ventajas: The room was very clean!

Desventajas: We ask for early check in . I was told wouldn't be a problem . There was no room available earlier . Wasn't even ask if they could call us when one was ready . Had to come back twice to see. The bed was too soft because my husband and I both had back aches in the morning . We have stayed at several hotels in Beachwood due to my husband doc appts there. This was the most expensive !!

Ventajas: Check in clerk -jasmine (I think) was exceptionally helpful and friendly. Rooms were clean, quiet, and spacious.

Desventajas: Pillows were not comfy, but I’m picky

Ventajas: Loved the staff. Venus does a great job serving during the happy hours on Monday-Wednesday. Also really appreciated the free passes to the Lifetime Fitness. Highly recommended for long term business stays!

Desventajas: A few minor touch ups of paint and repairs could help in the room.

Ventajas: Delicious breakfast. Friendly staff. clean and comfortable room.

Ventajas: Tenía calefacción y los piqueos d la tarde

Desventajas: No eran cumplidos en la limpieza d las habitaciones

Ventajas: We liked the large room and the location.

Desventajas: Big fat pillows were uncomfortable; layout puts very bright bathroom light right next to the bed. No safe.

Ventajas: I have never had anything less than an exceptional experience with this particular establishment, on all levels.

Desventajas: I have no comment for this question.

Ventajas: The room was excellent,

Desventajas: the only complaint was the breakfast, staff didn't seem to want to restock items when they was low or out. Coffee wasn't even hot, it was stone cold and old. A display with "free fresh" cookies stayed empty even day we stayed.

Ventajas: Location

Desventajas: Room was dirty and breakfast area was a mess and very little options

Ventajas: The staff was very friendly. Checking in and out was a breeze.

Desventajas: No one came and tidied our room for the 4 day/3 nights we were there. And the pictures were deceiving, we were expecting two separate rooms and we received a room with a curtain as a divider.

Ventajas: Staff very friendly, nice selection of breakfast food. The decor of the lobby was very inviting. Loved that they had a noise control time for the evening.

Desventajas: Couch in my room needs a facelift.

Ventajas: I liked the location and I liked the privacy of my room .

Desventajas: The people of were jumping and running in the room the pool area never had towels. I brought my children to the pool area so we could relax and have fun it was a pool full of children jumping in the pool. Children were fighting each other and it was only 2 adults in the pool area. The. Breakfast is not kid friendly. Overall this will be my 1st and last stay at home 2. This is not what I call a good experience this is the worst Hilton hotel I have ever stayed at.

Ventajas: Breakfast the first day was excellent, unfortunately less of a selection on day two. Shower pressure was GREAT!

Desventajas: There was leftover food and a beverage in our refrigerator....ick. Hair in the sink and on the bathroom floor when we got to our room.

Ventajas: Rashid, the front desk person. He was very pleasant and has a wonderful personality. He tried so hard to make things better. However, it was beyond what he was able to do because the couches in the rooms are disgusting and the other employees (housekeeping) were horrible. Rashid took me to several rooms to try to find an acceptable room. He observed the issue with the couches. It’s embarrassing for an employee to have to make excuses for poor, dirty, quality of such a young hotel. The bed and pillows were very comfortable.

Desventajas: The first room started off with the remote not working. This is not what you want to deal with when you just check into a hotel after a nine hour car ride. Your couches in the rooms are absolutely disgusting/gross. They need to be removed and replaced immediately. Your housekeeping people on day one never cleaned our room. My husband made our bed. We never received clean towels and the trash was never removed from our room. When we called the desk late that evening, to ask for clean towels and our trash to be taken, they said they would send someone up right away. Someone showed up about 20 to 30 minutes later with a blue rolling cart. He handed us our towels. We asked if he could please take our trash and his reply was that YOU can put your trash in the cart. I said, no you brought clean towels up in that cart, you do not put trash in it. He told us we could and I said no. My husband then asked him to please take the used towels and again he said, YOU can put them in the cart. (This only leads me to believe that our CLEAN towels came to us in a bin that was holding dirty/used linens and also collects trash. GROSS!) My husband then stepped aside and said, no you can put them in the cart. He took the towels but left the trash. (We are paying good money to stay at your hotel, it is not our job to remove our trash and our used towels.) The next day as we were heading out, my husband asked the housekeeper to please clean our room because it was not done the day before. Her facial expression showed just how unhappy she was with our request. She then told us, she was the only person on staff and was very busy. If she had time, she would try and get to it. We then asked her, if she could at least give us clean towels and take the trash. Again we were shown her displeasure in this request. In the end, we were surprised to see that she did take care of the room but we didn’t get replacement soap, Kleenex etc. The food also left a lot to be desired!

Ventajas: Waffles are great may need and additional hot plate for busy times. Would prefer a different selection on you prepackage options. The gentleman that assist in keeping the food area flowing is excellent at his job, not sure of his name.

Desventajas: I enjoy your facility and there is really not anything I don't like. Your staff provided me with a good room just didn't like the lingering smell of smoke in the room. Management did assist in attempting the rid the room of the smell, it helped but didn't completely remove the smell.

Ventajas: The bed was so comfy. I would love to take my girlfriend here after a nice date

Ventajas: Friendly/Helpful Staff!! Breakfast was nice too!!

Desventajas: Room cleaning options. I think it should be an automatic full room cleaning service.

Ventajas: Room were clean and updated

Desventajas: The pool was small and appeared to very dirty..the grills that were available for use were dirty as well

Ventajas: Convenience, environment.

Desventajas: The room I booked for was not available, waited two hours before someone could tell me they had a room and forgot to inform me, again, not what I booked for. Once I got to the room it reeked of strong cat odor. Informed the staff at from desk and cleaning staff, was told there wasn't any available rooms to move me to and was give two different types of deodorizer that only helped temporarily. Informed the desk staff again the the odor was still there and they sent a staff member up with another type of deodorizer that also help temporarily but did not get rid of the problem. I received a call from the manager and he apologize for the issue and said he could move me to another hotel or pay for my entire stay. I did not want to move to a different hotel in general I am very happy with Home2 but this stay was not a very comfortable one for me.

Desventajas: La alcachofa de la ducha estaba rota. No me alojaría en soporte

Ventajas: El personal era extraordinario, la habitación era agradable, y el desayuno era delicioso.

Ventajas: Excellent staff! Good value for the money!

Desventajas: You guys held my money toook it off put it back on just to take it off again

Ventajas: I Loved The Staff They Were Amazing!!! I Wish I Could Remember The Young Gentleman's Name .

Ventajas: Quiet bed was very comfy

Desventajas: No fridge or mircowave in room

Ventajas: Location

Ventajas: Excellent location for heading into Cleveland to do stuff. Good restaurants around the hotel in walking distance.

Ventajas: The pillows are amazing. I love that you carry aveda toiletries for your guests. The staff are excellent. Special shout-out to Sam. Very very helpful and made my visit fantastic.

Ventajas: Staff was GREAT! Room was comfortable. Good job with renovations. Few minor details were missed but it did not affect the quality of the stay at all.

Desventajas: No complaints.

Ventajas: Location, cleanliness, staff

Desventajas: No

Ventajas: Neat, clean, contemporary style

Desventajas: No vent in bathroom

Ventajas: Jerel at the front desk totally rocks. We had a very difficult journey in a ferocious storm, and upon our arrival, he did everything he could to keep us calm and get us to our room relaxed and happy!

Desventajas: Better water pressure in the shower would have been good.

Ventajas: Location was good , breakfast very good

Desventajas: Inside shower needs to be cleaned better

Ventajas: Ubicación justo al lado de la carretera y de un gran centro comercial a 5.5 millas de distancia

Ventajas: The room looked nice when we walked in!

Desventajas: The room was very humid. You could hear water dripping in the bathroom. The breakfast was almost empty by the time we got there. About 9am.

Ventajas: Beds were extremely comfortable,

Desventajas: Could be more options as far as the breakfast

Ventajas: Comfortable bed & very nice breakfast.

Ventajas: Good staff

Desventajas: Check in was at 3:00 we got there after 4:00 and rooms weren't ready

Desventajas: small elevator

Ventajas: The pool and bed

Desventajas: The service and the manager at around 1 am

Ventajas: The room was clean

Desventajas: Special requested accomodations not honored

Ventajas: Clean Quiet Breakfast was great!

Desventajas: Driveway was not easy

Ventajas: The location although there is a trickiness to getting to it. I went back on the highway because I turned too soon.

Desventajas: My room was a little dusty and the water pressure was a bit low.

Ventajas: It's always nice in clean, great staff

Desventajas: No

Ventajas: Everything

Desventajas: Service was very good,room was nice and spacious, complementarys was grrat.

Ventajas: Great location with great staff.

Ventajas: La habitación era preciosa. Nevera y microondas incluidos, camas cómodas, limpio con decoración moderna.

Desventajas: Ni siquiera nos dieron una factura impresa o por email. Solo por eso lo califico de aceptable.

Ventajas: Era cómodo, limpio y el personal era simpático y amable

Ventajas: Good customer service

Desventajas: Facility

Ventajas: Hotel is in a very quiet area. Room was spacious. Features of room were excellent.

Desventajas: No morning coffee offered. Only for purchase in cafe. In-room coffee but only in small individual cups.The thermostat and air conditioning did not work. I told the staff and they said it was fixed but it was not. Luckily weather outside was not TOO hot.

Ventajas: The people staffing the hotel were amazing!

Desventajas: N/a

Ventajas: Very comfy

Desventajas: A small stain on the sheet on one bed so we assumed it was dirty and just slept in other bed.

Ventajas: Amazing employees

Desventajas: Printer didn’t work

Ventajas: No complimentary breakfast but other than that everything was fine

Desventajas: No complimentary breakfast

Ventajas: Staff responded to requests in a timely manner.

Desventajas: The sheets had a little bit of hair on them.

Ventajas: The room was great,the bed was very comfortable.I really liked the large bathroom

Desventajas: I don't have anything bad to say about my stay in the hotel.

Ventajas: The staff is the best! While the room is wonderfully comfortable and very, very clean, it’s the staff that has made my stay remarkable. From Day 1, they knew my name so I got to know theirs. These are people who actually like coming to work and it shows. There’s a wonderful camaraderie among them plus a great respect and friendship between those at the front desk and the bar and their supervisors. This creates a beautifully “blurred line” where, often in companies, there appears to be a hierarchy. Here, they’re all working together to make sure each guest has a great visit. When I stop at the desk, I have to remember that they’re working and not to just hang there and talk. They are each so interesting and so kind that I’d like to just go have coffee with them all!

Desventajas: Not a thing!

Ventajas: I love this hotel and the atmosphere.. Always been one of my favorites..

Desventajas: Everything was on point. No complaints here

Ventajas: Roomy, and comfortable beds

Desventajas: The cafe staff in the PM was atrocious. We ended up leaving and grabbing take out. The AM staff was great though!

Ventajas: The room was spacious and clean, the shower had plenty of very hot water, the bed was comfortable, on the soft side. Everything worked in the room. There was very little noise from the hall, and although sometimes loud from the street, that was rare.

Desventajas: I never could get a printer to work (I wanted to print a few items for my meeting) and one of the lobby computers with a printer was not functional at all. Staff seemed to not attend to these devices.

Desventajas: Rooms need thorough cleaning. Updated !

Ventajas: Everything especially the breakfast!

Desventajas: Absolutely nothing!

Ventajas: This hotel had a beautiful lobby as well as a bar and restaurant. Breakfast included omelettes and pancakes to order. Food was very good. The beds in the room were small, we had a suite with a great living room area and small kitchenette with an additional sink/mirror which came in handy with 4 people.

Desventajas: The bedroom was small and the beds were full size instead of queen beds.

Ventajas: N/a

Desventajas: Happy Hour snacks were much better in the past

Ventajas: Amazing breakfast. Nice wet bar in room and living area. Staff was very courteous, they allowed us to check out an hour late upon request. Location was so perfect for our event and then also for other things we had planned.

Desventajas: The vents in the room were dirty. You had to hold the flush handle on the toliet for it to flush. The hallways on the 4th floor were hot and obviously not cooled by the central cooling system. The bed felt sunken in and I had to sleep at the bottom of the bed instead of the top.

Ventajas: Conveniently located, good value

Desventajas: Service was hit or miss. No housekeeping service on second day. Called front desk and was offered towels. House keeper “showed up” on 2nd day and only provided clean towels. The bed was made poorly, toiletries and cups were not replenished nor were the sinks and tub cleaned.

Ventajas: Location of hotel

Desventajas: Bar was not stocked

Ventajas: The room was great. Check in was very easy.

Desventajas: The breakfast buffet was very unorganized and kept running out of everything. Waited over 10 min in line for plates and forks.

Ventajas: Very happy with our stay. Very clean with a hospitable staff. We will be back!

Ventajas: The room was a little dirty . The walls and door needed a little extra attention . Overall great stay and would book again

Ventajas: The complimentary breakfast was extraordinary. Every detail was covered. The omelettes were outstanding. The afternoon complimentary drinks and snacks was refreshing as well as satisfying. The maid service was exemplary. My wife and I felt secure and safe residing in your facility. We must do it again. See you next time. Cool!!!

Desventajas: Can't think of anything.

Ventajas: Great lobby that you can use most of the time. We used it to play games with the family. The breakfast is the best out of any hotel.

Desventajas: Place needs renovation. It's nice or at least potentially so but they just quite miss the mark with out of date facilities. It would be nice if they just keep the soda machine available all day long got ice and drinks. Cost would be near zero for them because would be a great touch.

Ventajas: Opciones para el desayuno.

Desventajas: Tardaban demasiado en el registro.

Ventajas: The whole experience was very good from check in to check out. Breakfast was very good each morning. Loved that they changed food choices each morning. The staff make you feel like you are the most important quest they have. Will definitely be staying there again if needed.

Desventajas: No complaints.

Ventajas: Good parking, nice bed and bathroom. Would recommend.

Desventajas: Was unable switch to switch input source on TV to use my Roku. Very annoying and staff didn’t care about my issue.

Ventajas: The bed was comfortable and clean.

Desventajas: Poor reception for phone service, room service only comes every other day. The hallways are on the dark side making it hard to see.

Ventajas: The front desk staff, and breakfast

Desventajas: The cleaning staff, kitchen staff were rude! The cleaning staff never came on time, the maintenance guy was rude and ignorant and acted like everything was a problem. The kitchen staff looked over your shoulder while fixing breakfast and made sure you didn’t get more! Worse place ever!

Ventajas: More of a cheap motel

Desventajas: Facilities

Desventajas: The hotel lacked the basic amenities, such as; 1) Microwave in room 2) Fridge And a pool would have been nice !

Ventajas: Nice breakfast, friendly staff, reasonably clean hallways, rooms very clean and comfortable.

Ventajas: This was one of the best stays I have had. Staff was incredible. Beds and pillows were very comfortable. Room was spotless. Towels were soft and plush. Breakfast had great choices and different both mornings. From check in to check out was above expectations.

Desventajas: No complaints

Ventajas: Good location and the beds were very comfortable. Room was clean

Ventajas: Comfy bed & clean room.

Desventajas: Area for breakfast was small.

Ventajas: Nothing

Desventajas: This is not a 3-star hotel. It's just a motel and feels terrible to stay with family and kids. The breakfast serving lady was mean and rude. I'll never suggest anyone to stay in this place.

Ventajas: Price, bed comfort, quiet

Desventajas: Room was a little and could use update especially carpet

Ventajas: La cama era súper cómoda Personal amable Gran estilo Botellas de agua Wifi gratis Opciones a la carta de comida fresca disponibles en el vestíbulo Los productos de la marca azul de ducha Agua super caliente

Desventajas: Ojalá la nevera fuera más grande Ojalá pusieran un microondas No hay alfombra en el baño, toallas de mano

Ventajas: Limpia y fresca. Como la decoración moderna

Desventajas: La iluminación de la habitación era muy dura.

Ventajas: I booked this for family, and they said it was cozy, decent quick breakfast & quiet.

Desventajas: Confusion with reservation at the front desk, had to wait 10 minutes to even get helped & I was charged almost $60 more than the rate I was guaranteed.

Ventajas: Very clean and comfortable hotel; rooms and bathrooms are modern and high quality. Great WiFi staff were friendly ... I’d definitely book again

Desventajas: Nothing

Ventajas: Very clean and friendly staff ! Located by lots of restaurants and shopping

Desventajas: Bathroom design lacks good privacy more designed for single occupant

Desventajas: Weird smell in the room if air was turned down.

Desventajas: They charge 49.00 for some type a fee then u wait 10 days to get it back

Ventajas: Location, staff and cleanliness.

Desventajas: I didn't like the layout of the room an its fun functionality. I tried it but would rather stay in a hotel with a nice restaurant and bar.

Ventajas: The decor was nice.

Desventajas: The sheets had makeup all over them and the room was not clean.

Ventajas: It was nice ... the bed was comfortable

Desventajas: There were hair ties in the shower floor. But overall the room was clean. The pool looked foggy so didn’t use it When I entered the reception was rude. I asked for a cart . The lady acted bothered and said “well they are all being used”. Nothing else. Then when I went to pay she was also very rude. Bad attitude

Ventajas: Decor

Desventajas: The first room had a very strong mildew odor. We asked for another room, which also had a fairly pungent odor. The shampoo holder was empty and There was a used coffee filter and grinds on the floor. The third room had hair in the bed! Would not go back.

Ventajas: I loved how the rooms were decorated. The cleanliness and pool table in the lobby

Ventajas: The beds were the most comfortable hotel beds I've ever slept in. Awesome!!! I wish I could buy the mattress and pillows. Also, the free coffee in the lobby was great!

Desventajas: The breakfast not included, this was disappointing. Also, someone else had booked for me, when I arrived to check in I realized I was eligible for a cheaper rate using AAA. But the manager at the hotel would not honor the cheaper rate.

Ventajas: The rooms are spacious and the beds are very comfortable. The lobby is a fun place to hang out.

Ventajas: Deliciosas galletas! Personal amable. Lugar limpio.

Desventajas: Una unidad de aire acondicionado era ruidoso y me desperté varias veces. Las habitaciones no están lo suficientemente insonorizadas.

Ventajas: Location to family

Desventajas: They take a long time delivering items requested such as extra pillows.

Ventajas: The staff was incredibly friendly! the front desk went above and beyond! The room itself was clean and perfect for a one night stay!

Ventajas: Courteous staff, there is a lady in the evening and I apologize for not getting her name but she has excellent customer service skills.

Desventajas: No microwave in the room for convenience.

Desventajas: Overall it was not clean pool was very nasty & grounds were unkept - not a 3.5 star I would not stay here again 😡

Ventajas: Staff was friendly

Desventajas: The room I booked online was not the room I received once I got to the hotel. They couldn't accommodate me with the right room because the hotel was over booked

Ventajas: Location

Desventajas: Front desk staff were rude. There were no cards to hang to decline room service so I told multiple housekeeping staff that I did not want room service yet each day came back to find that they had entered and cleaned the room.

Desventajas: Covers were dirty, nothing in my room worked. Housekeeping never cleaned my room during my stay. When asked to have room cleaned I was hung up on then sent to voicemail when I called back. Didn’t receive breakfast during stay that I paid for and staff was very rude.

Ventajas: Convenient location

Desventajas: AC was noisy. Couldn’t check-in even at 4:30 pm as no rooms available(being cleaned). Told understaffed and overbooked. Were in between wedding and reception and they said they’d contact us when room was available. By 10 pm we had still not heard if we had a room even though we had a room confirmation # ahead of our trip to Cleveland. Should have been given a reduced room rate for our inconvenience and loss of 7 hours of room availability. We are honors members and have another wedding planned in Cleveland in September where the bridal party has reserved a block of rooms at a Hilton. Not sure we want to chance a repeat without things being “made right” as the sign at the front desk said. No manager was available to help either. Many other folks were in same position as we were.

Ventajas: The only thing that ran smooth was the breakfast.

Desventajas: Could not check into room because none where ready even though we had RSVP. then gave us a room and there where people belongings in there. so we had to wait till the figure things out the never did. when we finally got our room around 6 o'clock.. The bath room was dirty. Called for housekeeping twice they never came. Pool area was dirty no towels... And they had it closed down for an couple of hours due to throw up. and this morning pool was closed because they had to do their daily clean. which could have been done . prior to the pool opening this morning. When we went to dinner the service was slow.

Ventajas: Location

Desventajas: Tv did not work. AC noisy and not very effective. Sink did not drain well.

Ventajas: the price

Desventajas: It was kinda filthy. I expected much more from a DoubleTree.

Ventajas: The closeness to where I going to.

Desventajas: There was no microwave in my room. Also will like a room that can accommodate three people.

Ventajas: La lavandería.

Desventajas: No hay zona de piscina y servicios de limpieza entre los días de estancia.

Ventajas: Bed,kitchen

Desventajas: Everything was good

Ventajas: Free parking, easy access to highway. Free breakfast and coffee. Full refrigerator, microwave and mini stove.

Desventajas: Continental breakfast consisted of Nature Valley granola bars and pre-packaged muffins, plus oatmeal packets. Coffee, although pretty good, had Coffeemate squirts for creamers or powdered creamer. Meh. Hairs on shower walls. Nothing special.

Ventajas: The a staff was excellent and very helpful.

Ventajas: Staff is very friendly

Ventajas: N/a

Desventajas: My toilet was stocked up the duration of my stay

Ventajas: Room amenities

Ventajas: Staff was very nice and professional

Ventajas: The location and the staff when I checked in.

Desventajas: The staff at checked out indifferent and unpleasantly non-chalant. The room was dirty. Sticky floors soap left over from the previous customer. No pillows on the bed. Comforters were to thin and not warm. I bought a king size room and got a queen.

Ventajas: Location

Desventajas: A bit noisy

Ventajas: Location

Desventajas: Unclean-dirty lamps, deodorant and candy wrappers from previous guests found under the bed. Musty smell

Ventajas: Close to freeway

Desventajas: Room was FILTHY there were dirty underwear under the bed with a maxi mad stuck in them. The room had a horrible odor. There were hookers outside and people smoking pot in the hallways. Breakfast was subpar.

Ventajas: Love this place! It's home away from home.

Ventajas: There wasn’t much to like except a place to lay your head.

Desventajas: First made a reservation for king, got there none available. Second, the room stunk of stale cigarettes. One of two lights in the room only worked.

Ventajas: Old

Desventajas: Just old an the bed was hard old mattress

Ventajas: Atencion

Desventajas: Nada

Ventajas: LOCATION

Desventajas: NOT CLEAN, CLOGGED TOILETS, EQUIPMENT IN ROOM NOT WORKING, WAS PROMISED 25% DISCOUNT BECAUSE OF HAVING TO MOVE FROM ROOM TO ROOM DID NOT GET IT. NOT VERY WELL MANAGED

Ventajas: The bed was comfortable the Coworkers was very nice

Desventajas: For the costs that I paid i believe it was over charged also the shower was dirty and the a/c gives off a horrible odor

Ventajas: Right off the highway room was clean

Desventajas: Nothing

Ventajas: This unit smelled like someone previously had a dog and my family and I was covered in ticks or flees the moment we stepped in this hotel this was the worse hoteI have ever been in I would not recommend anyone to stay here this hotel is horrible

Desventajas: Old linen, broke dresser doors, food still in microwave and bathroom light didn’t work

Ventajas: No rooms was available

Desventajas: I couldn't get a room they told me that they full

Ventajas: Nothing At All

Desventajas: One room had bed bugs no working tv another room which was supposed to be cleaned and smoke free smelled heavily of marijuana and nasty never even swept because I have pictures of cigarette butts on the bathroom floor promised several times no results

Ventajas: The price was the only thing good about the room.

Desventajas: Was supposed to have coffee maker in room and it didnt. Half of the lights in the room did'nt work. Reported it and no one seemed to care.

Ventajas: The bed was comfortable

Desventajas: There were knats in the room. The door looked as if it had been kicked in.

Ventajas: The staff was great and the location was also.

Desventajas: Our ac didn't work the best and the tv channel chooses were bad.

Ventajas: The staff were very friendly. I was a little apprehensive going to my room but was pleasantly surprised by the cleanliness. Great location! Just a walk across the street to Pinecrest.

Desventajas: The lobby seemed a bit dark and sloppy and the elevator appeared dirty.

Ventajas: The bed was decent and clean (although it was not a queen size as advertised). It was close to the expressway but not as close to downtown Cleveland as advertised.

Desventajas: Our room was not ready at check in time. The hotel was full and there were several other guests trying to check in and only 1 person working the front desk. The room was ok, certainly dated. The staff was lacking hospitality and distant.

Ventajas: This is what i did not like. I was extremely disappointed that bathroom sink was stopped up. In addition the phone did not work in the room. Fresh sheets are needed. Also, there was no TV guide available in room or on the tv.

Desventajas: I like that they have addressed garage cans over flowing at all entrances of building. In addition more professional personnel greeting you at the front desk. I have stayed here many times and given you honest feedback per your request. It would be nice to receive some type of benefit for taking my time to fill out your surveys for my frequent stays.

Desventajas: I have still not received my money back I contacted them and they said since I didn't call him and cancel that don't get my money back they were the ones that contacted me and said that they did not have the four beds so I assumed it was over it was very very late and so I got a room somewhere else

Ventajas: Location location plus the bed was cozy

Desventajas: It smelled like smoke, Could hear everything from different rooms

Ventajas: Can not think of anything.

Desventajas: That mattress was absolutely awful and I had literally the worst night of sleep in my entire life.

Ventajas: I already mention my comments before about my stay on July 25-26. I just stayed an extra day. So, please refer to my comments on that survey.

Ventajas: Price

Desventajas: It is in poor condition . The room was filthy. I'm sure the sheets had not been changed. The front desk person was rude and condescending . There wasn't any plastic or glass to drink from. No shampoo or body wash. Toilet was clean but not the shower

Ventajas: Nothing

Desventajas: I didnt get a room until 1am and they were nasty

Ventajas: Breakfast was delicious, liked that they had a gym

Desventajas: The gym wasn't stocked with towels, wasn't well ventilated - it was hot and humid, and had no fan

Ventajas: Area

Desventajas: No