The hotel is centrally located and very well maintained. I believe that the value for dollars was excellent. Service and amenities were also excellent.
A lovely retreat
The Ritz Carlton in Philadelphia is a luxurious, welcoming hotel centrally located just south of the iconic City Hall. The.staff were courteous, responsive and very helpful. My room was oversized and very comfortable with outstanding housekeeping service. This was my third visit and will surely not be my last. My son now lives in center city, so this will be my home when visiting in the future.
My Philadelphia Getaway...
The hotel and staff were extraordinary. i was always greeted upon leaving and entering the hotel. Oftentimes the bellman or concierge would ask if I needed anything. I must have looked a bit lost!!! The situation detailed below needs to be addressed because other than that, the room was most comfortable with a lovely view of City Hall northward Amanda in housekeeping was excellent in refreshing my room and being extra certain there was no detail that was omitted
There wasn't anything "I didn't like!" However, The only "hiccup" I experienced was a slight odor of tobacco in. my room at the end of each day. When I notified the front desk they were quick to put a plan in place to remedy the problem. Unfortunately, the odor continued and was probably a function of the odor of the carpet, drapery and bedding.
Awesome building champagne at checkin have had many enjoyable and memorable stays.
Understaffed, poor service sub par to other Ritz hotels. We were provided with wrong room on arrival. Room was somewhat dated and curtains had large weird stains on them. Carpet in room was also stained making it feel dirty. Restaurant service was horrible / waited 40 mins for a table then waited another 15 mins to get acknowledged by staff. Used express checkout, left some negative comments and asked for emailed updated portfolio via email - never received. I've had better service and value for money in other not so "refined" hotels.
Almost a disaster
The manager took great care of us after she was told about our disappointments. She was wonderful and made our second night much better than the first. Most of the other staff were very friendly and accommodating.
The facility is extremely old along with the heating/air conditioning units. Our sheets had a hole in them. Had disappointment with 2 staff members who were a bit rude. Felt the crowd that hung out in the hotel bar and/or were staying at the hotel were a bit trashy. For the price per night, we could stay at the Sofitel or Four Seasons and get better accommodations.
The staff was incredibly friendly and very knowledgeable of the city. We had a great experience!
They must have given our room away before we checked in. Our group of 3 friends got one king bed so we had to use a roll-away cot, which wasn't the most comfortable thing.
Lugar de interés histórico de estilo neoclásico con un diseño moderno en el distrito cultural y artístico de Filadelfia
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