5th year at El Coz
As always, the best things about El Cozumeleno are the location, being just feet away from the Caribbean. The snorkeling is excellent, the beach is protected from drifting sargassum by their sea wall, and the views from their rooms is breathtaking. The next best thing is their dedicated staff. These hardworking folks are cheerful and helpful, and go to any length to make one’s stay enjoyable. I will be returning.
The beds, like all in Mexico are too firm for my taste, although not as hard as others I’ve slept in on Cozumel. The food is hit or miss, and you don’t know from one day to the next whether it will be served buffet style or a la carte.
Ambiente relajado. Personal amable. Nada espectacular pero sin pretensiones, buena relación calidad-precio
I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate.
They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
Friendly Staff, Unacceptable Rooms
The staff was extremely attentive and took good care of the guests. They were always polite.
My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
The pool, hot tub, and activities were great. It's a great place. I'd go back.
The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
En Cozumel, este complejo turístico en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a menos de 5 kilómetros de Campo de golf y club de campo de Cozumel, Monumento al mestizaje y Los Cinco Soles. Playa Punta Morena y Ferry de Playa del Carmen también están a menos de 10 kilómetros.
Basado en 1.114 opiniones
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