Residence Inn by Marriott Springfield Chicopee

Every member of the staff we encountered was friendly and helpful. They went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to requests. Parking was ample, the location is easy to get to, and there are plenty of places to eat around the hotel. The lobby was nicely decorated and a good size. The breakfast was as expected. The room looked nice, clean, and renovated. The kitchen is extremely handy and the appliances were newer.

There were two main issues with the room. 1. The room had a strong food smell that emanated from the bathroom and never went away. We were told by the front desk it could be the smell of food cooked by the previous person, but it never went away, and in fact became stronger. 2. The pullout bed was by far the most uncomfortable thing my wife and I have ever slept in. We both continuously rolled to the middle, and you could feel every bar. We realize a pullout won't be as comfortable as a true bed, but this was way worse than we should ever experience. Finally, the room for the pool was nice and warm, but the pool itself was pretty cold.