Great location to the venues we attended. Staff was nice and accommodating despite the enormous number of people that stayed at the hotel as a result of an international soccer match.
The fact that they charged my cc with $50 for two nights when we stayed one night only and did not incur any incidentals.
Muy limpio. Personal amable. Buena comida. Bonita y cómoda cama!
Well worth it
When I got there the room was clean. But the bathroom still had dirty towels in from the previous people staying in my room.
The staff was very friendly, always offered assistance, great place to take your family and dog, great location in Greenville within walking distance to many restaurants and places to do something fun, we recommend this place highly and planning on returning soon!
Staff was amazing Rooms very clean and great views at charlotte Dog friendly they offer treats and water in the lobby Close to restaurants
Nice but ran into inconveniences
Bed was very comfortable and the staff was my favorite part. They were very helpful and nice. The place was very clean and loved the checkout time.
My fiance and I traveled to Charlotte for one night to attend a concert. We pulled in and cones were blocking the entrance to self park which resulted in us using the valet service. Service was great but it was 30 dollars for one time valet. Very pricey especially for something we didn't want to do in the first place. Checking in didn't go as planned either, my reservation wasn't showing up but I had a printed and email confirmation. About 20 minutes later it was sorted out by having to make another reservation. The staff was by far my favorite part. They were helpful and patient even with a ton of people bustling around needing something.
Valet is super
I had a modified reservation with a better rate and the manager Darron acted as if I was making it up! Not satisfied with his handling of it.
I love the fact the asked me if I wanted a high or low room..of course we took the high and the view for the 15 floor was amazing
I didn't like that I requested a room on a high floor with a nice view and wound up with one on the 7th floor with a view of a roof. I also didn't like that I had to keep pestering the hotel staff for a remote and the only way someone finally seemed to act was when I requested another room, one with a remote. The TV had the channel and volume button disabled so I could only watch the never ending hotel channel. It drove me insane and I missed my favorite TV show because 3 phone calls, a trip to the front desk, and an encounter with a gentleman on the floor taking care of something else didn't seem to be able to produce a remote. Why didn't the cleaners check previously that a remote was in the room? That is standard. I was also disappointed that the hotel didn't have wifi. Some computers, especially MacBooks do NOT have an ethernet port so they cannot be plugged in. I wound up having to tether my computer to my phone just to surf the net. For the price, this was a very bad experience and I will NEVER stay at this hotel again.
Since you have to pay $20 for self parking, pay th
Excellent location! Perfect walking distance from all of down town! Great view of the Panthers stadium. Room was generally clean.
Received an unauthorized charge after check out of $20 for self parking after paying for a very high end hotel room. There were very few self parking spots and most of the garage was taken up with construction. There were plenty of reserved valet parking spots, but we WERE NOT TOLD about the $20 self parking and the $25 valet parking, so we just walked the extra distance thinking we were saving money.
A diamond in the ruff.
I liked everything about my stay except for a few unfriendly and standoffish hotel employees and security staff members...
When I first arrived I was greeted rudely by the security staff... There was an event/wedding under way, and because I was dressed in casual urban attire I was blocked at the front door until I informed them of my reservation.... The only people who were genuinely friendly to ke throughout my stay were a valet associate named Matthew and older Spanish woman in the gift shop and the young ladies at the concierge counter. If it wasn't for those 5 connections my stay could've been undesirable... Those individuals mentioned above, salvaged the negative impression that the security staff left with me....
Overall, a very nice hotel. Up to standard.
Was not pleased with my stay. I checked in at 6:30 and none of the rooms were clean. I found this ridiculous and almost unheard of. I was not put in the room that I had originally booked which had bathrobes. The room they put me in did not so I asked for them three times. They promised they would bring them up and they never did. Very disappointed in the staff and customer service so I will not be staying here again unless I am reimbursed.
Si decides alojarte en The Westin Charlotte, disfrutarás de una magnífica ubicación en pleno centro de Charlotte, a solo 15 minutos a pie de Estadio Banco de América y Spectrum Center. Tendrás conexión a Internet de alta velocidad por cable (de pago), centro de negocios y servicio de limusina o coche con chófer a tu disposición. ¿Estás organizando un evento en Charlotte? En este hotel tienes a tu disposición 4088 metros cuadrados de espacio con centro de conferencias y salas de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.
Basado en 2.266 opiniones
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