Great location... close to bars and shops Friendly staff
More entertainment at night for guests
The many pools and location of the resort
It didnt offer room service, and really didnt have a place to get activity stuff.
The outstanding, friendly staff and the location.
The shower design - created a flood in the bathroom each time. The loudness and over drinking of some of patrons. People yelling at 4am up and down the halls.
Balcony with ocean view
the pools closed at 7:00 pm
Location view shows food
Did not like the bedding... I hated the blankets and sheets ... would prefer all Cotten and duvets hotel style linens ...
Staff were very friendly, they go out of their way to make you happy! Resort was very clean. Hotel was sold out during my stay and it was easy to find lounge chairs on both the beach and pool areas as long as you got there before 10am.
Food was okay, nothing great.
Location & ambiance.
Very convenient, very clean, very good staff.
Hotel was great but I do not recommend leaving the hotel area because it's corrupt and everything is about money off the resort. They are practically try to extort you if they think you have American money. The hotel and resort is 100% safe though.
Food is better than expected, I found out that Mexicans are nice peopple, and the hotel has a convenient location... We had a grate time so far.
We had a strong rain due to a tropical storm, but it is unfair to blaim the hotel because of the weather. Probabilly the hotel staff should take more care in the cleaneness of the swimingpools
All staff were very friendly and excited about making our stay the best experience possible. The food was exceptional for the price and the room was comfortable and had an amazing view.
Coffee could have been more accessible in the morning and a few more sunshades on the beach but these were minor issues.
Good value. Excellent staff, always met your needs, good food. Very clean...great location. Beautiful Ocean front view. Can walk to shopping. Free lobby Wi-Fi. Well stocked fridge. AC worked great. Bed was very comfortable. Lots of hot water. Safe.
No free in room wifi. Seemed to be more spring breakers than we would expect from their policies. Had some trouble with room key cards demagnetizing. Beach wait service was spotty. Thought they could use more restrooms in public spaces.
Everything was so clean and everyone was so friendly.
Did not like the food served in their restaurants. We ended eating outside the resort for dinners. Very disappointing.
En Avenida Kukulkán, este complejo turístico en primera línea de playa ofrece una buena ubicación cerca de un campo de golf, a 0,1 km de Playa Caracol y a 3,9 km de Plaza la Isla. Centro de Convenciones de Cancún y Centro comercial Plaza Caracol también están a cinco minutos.
Basado en 3.902 opiniones
Las políticas pueden variar según el tipo de habitación y proveedor.
Escribe el email asociado a tu cuenta y te enviaremos un enlace para restablecer tu contraseña.
Te hemos enviado el enlace para restablecer tu contraseña por email.