Holiday Inn London - Brentford Lock

Staff were awesome! Rooms simple but comfy and clean!

lack of toiletries like shampoos etc.

This was a very nice hotel. It was clean and roomy, and the shower was hot and strong. The towels were large sheet towels: fluffy and large sheet towels. The staff was knowledgeable and accommodating to our requests. There was a mini Starbucks in the lobby which was convenient. The hotel is on the water giving a picturesque view. The bus line is close to taking you to connections on the Underground or local train, and a walk to high street was short and easy. We had not stayed in this area of London before and felt quite safe as we walked around at night. There are pubs nearby for a pint and meal. If you fly into Heathrow, take Uber and not a taxi. Uber took half the time and was half the cost. There was a small refrigerator in the room.

For the price, breakfast should be included. We did breakfast one morning and it was not worth the L12 cost. Ask for a second key because if you need to leave the room and you take the only key, you will leave the other person in the dark.