Sheraton Lampung Hotel

The Hotel Design is good and the location is good

The service is very poor. We are really disappointed with the front office management. We reserved the property via booking.com and we have received the confirmation of our order ( specified 2 connecting room, and closed each other). We have received the confirmation from Sheraton Lampung Email. When we arrived, the front office manager said that they have no confirmation to our email and have not confirmed the requests. We presented the email to him and He would say anything. Our requested rooms are not available and they have given us the inconvenience rooms for us that differences with our confirmation requests. Hope this matter to be clarified to The front office manager or to booking.com For the laundry services, we use the laundry service day 1 and day 2, For day 1, the time pick up laundry at a room at 6 pm. For Day 2, we contact to pick up laundry at 5.30 pm, and they have informed us that the laundry service is already closed. We told to them, We have laundry services yesterday at the same time, and the laundry is still open. After we told them, within 15 minutes, the housekeeping man picks up our laundry.

The swimming pool

The room was dirty, the ceiling has a lot of black spot, the drains in the shower was clogged.