Holbeck Ghyll Country House Hotel

Friendly staff, particularly the waiters and waitresses and night porters. Stunning views.

We booked this night away for our first anniversary. After seeing a friend stay there in the summer, we couldn't wait for our stay and in particular to relax in the outdoor hot tub taking in the stunning views. Upon check in, the young girl told us the hot tub had broken and wouldn't be fixed until Monday. I explained that this was the main reason we booked this hotel and she just laughed it off, saying there was nothing they could do. We spoke to the manager Craig about it and he said there wasn't anything he could do until Monday. He offered seeing if we could use a nearby hotel's pool facilities which was not the same! He said as the hot tub 'wasn't part of the booking package' , he could not offer any form of refund, which made no sense to us as this is one of the hotels best features! We had already checked into our room already, which had someone's luggage dumped outside the room and we told the manager this also and he managed to sort us out an upgrade to one of the bigger rooms with a balcony at the other side of the hotel. The room was lovely and views were stunning of the lake so this made things a little better and we were grateful to him. We requested breakfast in bed and after reading great reviews, we were really looking forward to this, but once again it was a disappointment. I would hope that in the restaurant, the breakfast would be bigger and better than the one we received! Our stay was not what we had hoped for and nothing like the impression you get from the website, however, all of the staff were very friendly.