Holiday Inn Express & Suites Salt Lake City West Valley

I was overcharged by the property I got the deal on booking for a 158 dollars then when the property charged my card it was for 208 dollars. When I called property they gave me the run around they said they dont know what happened

The check in staff was rude, the water park was very unorganized and not run well, slide only open when they wanted to open it, very strange towel rule and couldn’t take them outside of the pool, water and pool area was freezing

Good breakfast

The rooms were great, the staff that helped serve breakfast Was very attentive, she was professional, kind, helpful and friendly.

The pool was a joke. lifeguards were out side of the pool on their phones. The pool had brown stuff on the bottom. There was an altercation with a man and a woman where the man threatened and smacked her. Hotel staff were notified and nothing was done.

The room was nice and clean breakfast in the morning was good

Their satellite TV was out almost all night it was extremely noisy people up and down the Halls slamming doors kids screaming till about 10:30 11:00 at night. None of the sidewalks and or parking lot was plowed extremely slippery everywhere