Alpenhotel Weitlanbrunn

Having recently returned from this holiday, I feel obliged to share my experience at this “4 star hotel “ Firstly, before we even arrived, we received a call from the hotel just a week before our check in date, informing us that they had double booked our 3 rooms due to a system error and their solution was to transfer us to different hotels for our stay. Up until our arrival, we had no guarantee that all three of our rooms would be available for us despite having already paid to secure them and purposely choosing a hotel where all three families could stay at together. As we entered our room, it became obvious that all aspects, from the furniture to the carpets were old and outdated. My son’s bed was very low and placed right next to the balcony door and window, from which you could feel a strong and cold draught lower in the room. On the first night of our stay, the kitchen sink plug was jammed and we called reception to see if maintenance could come and unblock it. The receptionist herself came to try and pry the plug off with her nails, explaining that maintenance don’t work evenings especially on the weekend. In theme with the outdated room, the radiators were very old and therefore didn’t generate much heat. It also didn’t help that each day when the cleaners came, they would turn the radiators off, so when we returned from a day of skiing, the room would be cold and it would then take a considerable while for the radiators to start back up again. Other more minor but disappointing things were the fact that the chef couldn’t accommodate to our son, who is a very fussy eater, by cooking chips to order. The pool water was also too cold considering the low temperatures outside. These are things that could be tolerated, had the rest of our experience been up to par. However, we were thoroughly disappointed as we had chosen the resort due to its 4 star reputation and didn’t feel like we had a 4 star experience.