Opiniones de huéspedes
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Todas las opiniones
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Parejas
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Familias
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Negocios
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Viajeros en solitario
Valoración general
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7.5 "Alta comodidad."9.2 "El 92% dijo que
las camas eran cómodas ." -
7.4 "La ubicación es buena."10.0 "El 100%
disfrutó de los bares y restaurantes cercanos ." 10.0 "Al 100%le gustó la cercanía de las zonas comerciales ." -
7.0 "Buen servicio."7.1 "Al 71%
el personal le pareció muy amable ." -
6.0 "El desayuno es deficiente."
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5.5 "La piscina es deficiente."
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5.5 "Las habitaciones están bien."5.5 "Solo el 55% dijo que
las habitaciones estaban suficientemente limpias ." 5.0 "Solo el 50% dijo quelas habitaciones eran suficientemente grandes ." -
4.9 "El ambiente no era bueno."2.9 "Según el 71%,
la entrada del vestíbulo era deficiente ." -
4.8 "Relación calidad-precio regular."4.8 "El 52% dijo que
el desayuno era demasiado caro ." -
1.2 "Las instalaciones de wellness/deportivas son decepcionantes."0.6 "Al 94%
no le gustó la zona de gimnasio ." 0.0 "100% opinaron quelas instalaciones deportivas y de wellness estuvieron sucias ." -
1.1 "Decepcionante conexión a Internet."1.1 "Un 89% se quejó
de la calidad del wifi ."
Valoración general
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7.8 "Alta comodidad."9.3 "El 93% dijo que
las camas eran cómodas ." -
7.3 "Buen servicio."
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7.0 "La ubicación es buena."
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5.7 "Las habitaciones están bien."6.0 "Solo el 60% dijo que
las habitaciones estaban suficientemente limpias ." -
5.7 "El desayuno es deficiente."
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5.5 "Nivel de limpieza regular."6.0 "Solo el 60% dijo que
las habitaciones estaban suficientemente limpias ." -
5.3 "Servicios estándar."5.2 "Según el 52%
el edificio era aceptable ." -
4.4 "Relación calidad-precio regular."
Valoración general
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7.7 "Alta comodidad."9.4 "El 94% dijo que
las camas eran cómodas ." -
7.3 "La ubicación es buena."
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7.2 "Buen servicio."7.2 "Al 72%
el personal le pareció muy amable ." -
5.8 "El desayuno es deficiente."
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5.7 "Las habitaciones están bien."5.9 "Solo el 59% dijo que
las habitaciones estaban suficientemente limpias ." 5.0 "Solo el 50% dijo quelas habitaciones eran suficientemente grandes ." -
5.5 "La comida es normal."
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5.4 "La piscina es deficiente."
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4.9 "El ambiente no era bueno."3.0 "Según el 70%,
la entrada del vestíbulo era deficiente ." -
4.9 "Malos servicios."4.8 "Al 52%
no le gustó el edificio ." 3.0 "Según el 70%,la entrada del vestíbulo era deficiente ." -
4.7 "Relación calidad-precio regular."4.7 "El 53% dijo que
el desayuno era demasiado caro ."
Valoración general
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7.0 "La ubicación es buena."
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6.7 "Servicio normal."6.6 "Solo el 66% opinó que
el personal era agradable ." -
5.0 "Las habitaciones están bien."
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4.8 "No muy limpio."
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4.5 "El ambiente no era bueno."
Valoración general
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7.5 "Alta comodidad."9.2 "El 92% dijo que
las camas eran cómodas ." -
7.3 "Buen servicio."
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5.5 "Las habitaciones están bien."5.2 "Solo el 52% dijo que
las habitaciones estaban suficientemente limpias ." -
5.1 "Servicios estándar."
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4.7 "No muy limpio."
Opiniones recientes
- Todas las opiniones
- Positivas
- Neutrales
- Negativas
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9.0valoración de
The staff was wonderful.
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10.0valoración de
Location and bar Parking lot is adequate
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10.0valoración de
Needs better coffee and cups in room.
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6.0valoración de
The housekeeper was very rude.
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8.0valoración de
Stayed here a number of times. Consistently excellent.
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10.0valoración de
Bed was amazing never slept on anything like it.
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7.0valoración de
Breakfast not included
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8.0valoración de
Location, privacy
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9.0valoración de
Location was good to get to if going north;however, having to get across the highway to go south was very difficult
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10.0valoración de
This guest did not leave comments about this hotel.
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7.0valoración de
The hotel was overall very nice. The lobby and restaurant/bar were nice. Our room was decent. Would say it was 8/10 on its own. The location is ok if you need to be in this part of town, but a bit far from riverwalk and fiesta. As said, the room was nice overall, but the bathroom was lacking. Our toilet had issues flushing and the water seemed to lack pressure. Asked the lobby, they just its normal (what?). We also had called ahead asking for a king bed, but got 2 queens.
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1.0valoración de
Nothing The room smelled bad and the room felt moist hotel had no friendly environment would never recommend to anyone wish I could have got a refund
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1.0valoración de
Room was nice. 1. They gave another guest a key to my room and they person opened the door while I was in bed!This could be very dangerous. I am a woman and was traveling alone. 2. The exit at the foot of the stairs was blocked with the door handle removed. Death trap
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10.0valoración de
Great place
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8.0valoración de
This guest did not leave comments about this hotel.
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1.0valoración de
Room smelled like smoke Didn't clean my room Sat. Their lobby bathroom was filthy and had no soap in any of the 3 dispensers. Location of my room was next to maids closet and very noisy (talking/slamming door)very early in the am Staff wasn't helpfu
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4.0valoración de
The bed and linens Had to buy breakfast and it was horrible. Was not asked how I liked my eggs, (Mexican style dish), thought they would be scrambled. Eggs were runny, refried beans from a can, some kind of hot sauce on top. Was not asked if wanted tortillas.
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5.0valoración de
The Hotel stay its self was wonderful the food, pool and rooms. The staff that night did not seem to be very knowledgeable about refunds and time frame from a return to the card. Also the Gym was very dirty I was looking forward to working out that night and was not able to because of the smell and dirt on the floor.
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7.0valoración de
Comfortable beds The bathtub drain was clogged and the shower diverter was stuck.
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3.0valoración de
The hotel is located by a night club. All the hotel parking was taken by patrons of the night club. Additionally the water pressure in the shower and the sink was very low
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7.0valoración de
This guest did not leave comments about this hotel.
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1.0valoración de
location the room was used...dirty and unacceptable
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1.0valoración de
The bedding and the towels were clean and smelled amazing! I got no sleep, it was cold and we couldn't turn the heater on because it smelled so bad my hubby and I had to leave the room. This hotel must be a party hotel. There was noise all night long.
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4.0valoración de
The breakfast very clean & stocked. The breakfast woman was very courteous and pleasant. The location layout was very poorly planned. Traffic going out of the hotel was awful. The turnaround on the highway was a nightmare.
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2.0valoración de
Convenience to where I work when in San Antonio Asst. manager was nice but staff at desk were indifferent and and had an air of 'don't bother me.'
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5.0valoración de
Location The odor was horrible. Room smelled horrible.
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4.0valoración de
Location & hotel Clerks Found Ants in our room and had to be moved to another room. had some ant bits
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7.0valoración de
This guest did not leave comments about this hotel.
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3.0valoración de
Staff was friendly and helpful Both beds were full of ants
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7.0valoración de
Located near family. Hot tub had green slimy film along the walls.
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7.0valoración de
Location was convenient to other things. Most staff nice and helpful. Front desk clerk away from desk watching TV upon arrival and took personal call while checking me in. Dirty wash cloth on shower curtain rod, broken hair dryer and ice machine out.
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5.0valoración de
Very good location, just north of 1604. Rooms were fine, but fitness center was small, old and dirty (had the feel of an old garage). The very few pieces of equipment were also old and dirty. Disappointing...
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3.0valoración de
The bed was high up and comfortable Very very low water pressure so I couldn't take a bath. Blood stain on pillow case.
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5.0valoración de
Price was to expensive for this hotel.
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6.0valoración de
Getting old, poor maintenance
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5.0valoración de
The location is great...easy access to 281 and shops close by. Breakfast was a good value and delicious. Stayed in the 4th floor in the month of July...once you stepped out of the elevator, it was very HOT. The room had a moldy smell to it and we couldn't adjust the fan speed on the A/C. Overall...won't be staying here again.
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2.0valoración de
The restaurant was excellent for breakfast. The room smelled moldy and musty. The a/c units are in the window. So they only run when someone is staying in the room. The AC unit was so loud all night - and I have an English bulldog who snores like a freight train. This was ten times louder.
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1.0valoración de
This guest did not leave comments about this hotel.
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1.0valoración de
Inside Pool Nasty corroded shower heads worth slime. Disgusting. Not a very clean place in general. Not a 3 start at all.
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5.0valoración de
the room was ok they do not let me change for a 1 bed room, but they tell me than if we make the reservation with the hotel I can have the room than I want, this side of the hotel was noisy because there is a bar whos playing the music very high, last day dont clean
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6.0valoración de
Room 208 King bed, roomy, and clean. Check in is at 3.Arrived at 6 & room was not ready.Stated need to get cleaned up & gone by 7. Left & came back a few minutes before 7.Room not ready - waited a 10 more minutes. Did not offer comp-had to ask & followup at 11pm. Horrible internet!
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1.0valoración de
Staff was plesant and room was clean, but due to the noise from the nearby bar and difficulty getting into the property leaving was best part for me. Should consider putting ear plugs on the night stand and buying some bulbs for the sign. Hotel was difficult to get to, 30 minutes and two phone calls to find the enterance. Then the bass from the nearby bar was vibrating my windows until 2am. I would not recomend anyone stay here. Bar sounded fun should have gone there!!
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4.0valoración de
Hotel room had a weird smell. We asked to be changed to another room and it had the same smell. Bathroom door didn't work properly, fire alarm went off twice for no reason, internet will stop working... Etc
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1.0valoración de
Plenty of parking. Hotel is hard to get to. AC didn't cool the room. The hairdryer was broken, & the replacement was underpowered. The housekeeper forgot to replace necessary items 3 days. Curtains had to be kept closed for privacy on the 1st floor. Breakfast not included.
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2.0valoración de
Housekeeping failed to clean the room adequately, the headboard was disgusting, room was dusty, shower curtain was ripped, mold in the shower, stains on the walls and doors. Disappointing I wouldn't stay here again.
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2.0valoración de
Location Room service was horribleBusiness center was non functionalExercise center was non functional Not enough front desk staffTV remote fidnt work
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1.0valoración de
Nothing, I stay in hotels weekly for work and am very aware of what the standards should be at a Holiday Inn or an Express. Hotel staff was lazy, sloppy & disinterested . Waiter in restaurant was wearing headphones. Food was terrible. Bartender didnt know what was in vodka soda. Pool area was so filthy our feet were black. Gym had dirty towels all over, no cups for water.
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3.0valoración de
The people The cleanliness overall
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3.0valoración de
I liked the location and the staff was friendly. When I arrived the floor had not been vacuumed, the restroom was also dirty but, what disgusted me was that when it was time to sleep and I pulled the covers I found a couple of hairs so no the sheets had not been changed.
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2.0valoración de
No connecting rooms, despite calling ahead and being told they would be there. Rooms were gross.
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4.0valoración de
Access to this hotel is a little difficult. If you are coming from the North, you have to go past to a turnaround. Also, if you leave wanting to head South, you need to cross 3 lanes of heavy traffic to get to the turnaround. OUr first night, the smoke alarm started beeping around 3 am. They had no maintenance on site to change the battery. When we mentioned it to the front desk in the morning, they asked if it had been fixed overnight. Requested 3 times for caffeinated coffee in the room, but only got decaf. Front desk did not greet us in the morning as we walked by, nor did they ask how our stay was. Overall, a nice facility, but management needs to improve guest relations.
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6.0valoración de
The Front Desk Staff were professional and friendly> The Rooms were immaculate. The indoor pool and jacuzzi were in doors and pleasant although there were a lot of suds in the jacuzzi. The only really negative experience we had was in the restraunt. the waitstaff was pleasant, but completely lost and incompetent. as for the quality of the food.... very poor, some of it was not fit to eat. Considering that breakfast for five of us (nothing extravagant) cost $50.00 we were not very impressed.
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9.0valoración de
The staff was wonderful.
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10.0valoración de
Location and bar Parking lot is adequate
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10.0valoración de
Needs better coffee and cups in room.
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8.0valoración de
Stayed here a number of times. Consistently excellent.
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10.0valoración de
Bed was amazing never slept on anything like it.
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8.0valoración de
Location, privacy
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9.0valoración de
Location was good to get to if going north;however, having to get across the highway to go south was very difficult
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10.0valoración de
This guest did not leave comments about this hotel.
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10.0valoración de
Great place
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8.0valoración de
This guest did not leave comments about this hotel.
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7.0valoración de
Breakfast not included
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7.0valoración de
The hotel was overall very nice. The lobby and restaurant/bar were nice. Our room was decent. Would say it was 8/10 on its own. The location is ok if you need to be in this part of town, but a bit far from riverwalk and fiesta. As said, the room was nice overall, but the bathroom was lacking. Our toilet had issues flushing and the water seemed to lack pressure. Asked the lobby, they just its normal (what?). We also had called ahead asking for a king bed, but got 2 queens.
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7.0valoración de
Comfortable beds The bathtub drain was clogged and the shower diverter was stuck.
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7.0valoración de
This guest did not leave comments about this hotel.
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7.0valoración de
This guest did not leave comments about this hotel.
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7.0valoración de
Located near family. Hot tub had green slimy film along the walls.
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7.0valoración de
Location was convenient to other things. Most staff nice and helpful. Front desk clerk away from desk watching TV upon arrival and took personal call while checking me in. Dirty wash cloth on shower curtain rod, broken hair dryer and ice machine out.
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6.0valoración de
The housekeeper was very rude.
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1.0valoración de
Nothing The room smelled bad and the room felt moist hotel had no friendly environment would never recommend to anyone wish I could have got a refund
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1.0valoración de
Room was nice. 1. They gave another guest a key to my room and they person opened the door while I was in bed!This could be very dangerous. I am a woman and was traveling alone. 2. The exit at the foot of the stairs was blocked with the door handle removed. Death trap
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1.0valoración de
Room smelled like smoke Didn't clean my room Sat. Their lobby bathroom was filthy and had no soap in any of the 3 dispensers. Location of my room was next to maids closet and very noisy (talking/slamming door)very early in the am Staff wasn't helpfu
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4.0valoración de
The bed and linens Had to buy breakfast and it was horrible. Was not asked how I liked my eggs, (Mexican style dish), thought they would be scrambled. Eggs were runny, refried beans from a can, some kind of hot sauce on top. Was not asked if wanted tortillas.
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5.0valoración de
The Hotel stay its self was wonderful the food, pool and rooms. The staff that night did not seem to be very knowledgeable about refunds and time frame from a return to the card. Also the Gym was very dirty I was looking forward to working out that night and was not able to because of the smell and dirt on the floor.
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3.0valoración de
The hotel is located by a night club. All the hotel parking was taken by patrons of the night club. Additionally the water pressure in the shower and the sink was very low
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1.0valoración de
location the room was used...dirty and unacceptable
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1.0valoración de
The bedding and the towels were clean and smelled amazing! I got no sleep, it was cold and we couldn't turn the heater on because it smelled so bad my hubby and I had to leave the room. This hotel must be a party hotel. There was noise all night long.
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4.0valoración de
The breakfast very clean & stocked. The breakfast woman was very courteous and pleasant. The location layout was very poorly planned. Traffic going out of the hotel was awful. The turnaround on the highway was a nightmare.
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2.0valoración de
Convenience to where I work when in San Antonio Asst. manager was nice but staff at desk were indifferent and and had an air of 'don't bother me.'
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5.0valoración de
Location The odor was horrible. Room smelled horrible.
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4.0valoración de
Location & hotel Clerks Found Ants in our room and had to be moved to another room. had some ant bits
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3.0valoración de
Staff was friendly and helpful Both beds were full of ants
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5.0valoración de
Very good location, just north of 1604. Rooms were fine, but fitness center was small, old and dirty (had the feel of an old garage). The very few pieces of equipment were also old and dirty. Disappointing...
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3.0valoración de
The bed was high up and comfortable Very very low water pressure so I couldn't take a bath. Blood stain on pillow case.
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5.0valoración de
Price was to expensive for this hotel.
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6.0valoración de
Getting old, poor maintenance
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5.0valoración de
The location is great...easy access to 281 and shops close by. Breakfast was a good value and delicious. Stayed in the 4th floor in the month of July...once you stepped out of the elevator, it was very HOT. The room had a moldy smell to it and we couldn't adjust the fan speed on the A/C. Overall...won't be staying here again.
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2.0valoración de
The restaurant was excellent for breakfast. The room smelled moldy and musty. The a/c units are in the window. So they only run when someone is staying in the room. The AC unit was so loud all night - and I have an English bulldog who snores like a freight train. This was ten times louder.
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1.0valoración de
This guest did not leave comments about this hotel.
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1.0valoración de
Inside Pool Nasty corroded shower heads worth slime. Disgusting. Not a very clean place in general. Not a 3 start at all.
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5.0valoración de
the room was ok they do not let me change for a 1 bed room, but they tell me than if we make the reservation with the hotel I can have the room than I want, this side of the hotel was noisy because there is a bar whos playing the music very high, last day dont clean
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6.0valoración de
Room 208 King bed, roomy, and clean. Check in is at 3.Arrived at 6 & room was not ready.Stated need to get cleaned up & gone by 7. Left & came back a few minutes before 7.Room not ready - waited a 10 more minutes. Did not offer comp-had to ask & followup at 11pm. Horrible internet!
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1.0valoración de
Staff was plesant and room was clean, but due to the noise from the nearby bar and difficulty getting into the property leaving was best part for me. Should consider putting ear plugs on the night stand and buying some bulbs for the sign. Hotel was difficult to get to, 30 minutes and two phone calls to find the enterance. Then the bass from the nearby bar was vibrating my windows until 2am. I would not recomend anyone stay here. Bar sounded fun should have gone there!!
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4.0valoración de
Hotel room had a weird smell. We asked to be changed to another room and it had the same smell. Bathroom door didn't work properly, fire alarm went off twice for no reason, internet will stop working... Etc
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1.0valoración de
Plenty of parking. Hotel is hard to get to. AC didn't cool the room. The hairdryer was broken, & the replacement was underpowered. The housekeeper forgot to replace necessary items 3 days. Curtains had to be kept closed for privacy on the 1st floor. Breakfast not included.
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2.0valoración de
Housekeeping failed to clean the room adequately, the headboard was disgusting, room was dusty, shower curtain was ripped, mold in the shower, stains on the walls and doors. Disappointing I wouldn't stay here again.
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2.0valoración de
Location Room service was horribleBusiness center was non functionalExercise center was non functional Not enough front desk staffTV remote fidnt work
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1.0valoración de
Nothing, I stay in hotels weekly for work and am very aware of what the standards should be at a Holiday Inn or an Express. Hotel staff was lazy, sloppy & disinterested . Waiter in restaurant was wearing headphones. Food was terrible. Bartender didnt know what was in vodka soda. Pool area was so filthy our feet were black. Gym had dirty towels all over, no cups for water.
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3.0valoración de
The people The cleanliness overall
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3.0valoración de
I liked the location and the staff was friendly. When I arrived the floor had not been vacuumed, the restroom was also dirty but, what disgusted me was that when it was time to sleep and I pulled the covers I found a couple of hairs so no the sheets had not been changed.
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2.0valoración de
No connecting rooms, despite calling ahead and being told they would be there. Rooms were gross.
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4.0valoración de
Access to this hotel is a little difficult. If you are coming from the North, you have to go past to a turnaround. Also, if you leave wanting to head South, you need to cross 3 lanes of heavy traffic to get to the turnaround. OUr first night, the smoke alarm started beeping around 3 am. They had no maintenance on site to change the battery. When we mentioned it to the front desk in the morning, they asked if it had been fixed overnight. Requested 3 times for caffeinated coffee in the room, but only got decaf. Front desk did not greet us in the morning as we walked by, nor did they ask how our stay was. Overall, a nice facility, but management needs to improve guest relations.
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6.0valoración de
The Front Desk Staff were professional and friendly> The Rooms were immaculate. The indoor pool and jacuzzi were in doors and pleasant although there were a lot of suds in the jacuzzi. The only really negative experience we had was in the restraunt. the waitstaff was pleasant, but completely lost and incompetent. as for the quality of the food.... very poor, some of it was not fit to eat. Considering that breakfast for five of us (nothing extravagant) cost $50.00 we were not very impressed.
