Best Western Plus Amedia Art Salzburg

Overall everything was somewhat good

Front desk staff - Fredricho - was not at all friendly and was rude. I was a man with walking difficulties. Even after the room was ready, he didn't inform us. We were sitting right in front of him. After one hour we asked him. Then he was telling the room was ready long time back. He didn't have the courtesy to tell us. Such a sarcastic attitude towards the customers. Toiletries were deficient in our room. We called the reception. The same man - Fredricho - attended and told us nothing else available. But in room there was a notice showing that the deficient toiletries can be collected from reception. The next day when we met another lady at reception, she apologized for the arrogant and irresponsible behavior of Fredricho. She told anything deficient can be collected from reception. These type of people in front desk are not at all good for the customers. They create bad impression about the hotel. Please take a note of it.

NOTHING ABSOLUTELY DISGUSTING

The staff, the room and location was very very poor. Member of staff was so rude, she started shouting at me as I challenged the city tax on my bill. I’ve already paid all the city tax once and was told I will not be able to leave the hotel until I pay the €3.10 city tax again. THIS IS A SCAM

Parking is convenient.

The hotel is very old and the room is small and a little bit smelly and it has opened bathroom but it’s pretty clean. We requested one double bed but instead, we got a room with two single beds put together so in the middle there‘s a gap making it uncomfortable.