Very poor hotel
I didn't like anything.
The guy at the reception desk was very surly and would not show us the room until we handed over the credit card. If I had seen the room I would never have stayed. It was a triple and there was literally no room to move once the suitcases were in. The bathroom was tiny dilapidated and dingy we inspected the grounds were poorly maintained as was the pool .verandah chairs were beaten up old leather relics. Breakfast was very average. I complained immediately and asked for a refund for the remaining 2 nights. I was told it was impossible since we had gone through booking. Com. I had to use Skype to call booking. Com who were excellent and arranged and everything immediately. The staff were not very happy bit I was out of there by 10 am and never so happy to leave a hotel in my life. This is a 4 star hotel? How is this possible? It was awful.
Si decides alojarte en Raíces Esturión Hotel, disfrutarás de una magnífica ubicación en pleno centro de Puerto Iguazú, a solo unos pasos de Parque Temático Selva Viva y a apenas 5 min a pie de Triple Frontera. Tendrás servicio de recepción 24 horas, atención multilingüe y consigna de equipaje a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Basado en 981 opiniones
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