Staff was excellent. Very accommodating and helpful
A Horrific Experience
The hotel itself is nice, clean, and very conveniently located to many attractions and great restaurants in downtown Portland. However, those do not make up for the truly terrible customer service we experienced.
As a frequent traveler, I've stayed in my fair share of hotels of varying degrees of comfort. Upon checking into the Paramount hotel, I was very pleased with the hotel and my room- however, my pleasant experience stopped there. At 1 AM my first night, the guest in the room next to me was being overly disruptive. I finally called the front desk, spoke to April, and hoped it would be taken care of. The guest continued to be loud and I woke up every hour- at one point she was screaming at a hotel employee that he was assaulting her- until I called again at 4 AM and was told that the guest was being escorted out. However, this process was also loud and kept us up until close to 5 AM- and ultimately, the hotel took 4 hours to solve a problem that I called about at 1 AM. I understand that a loud neighbor is not the hotel's fault- what happened next was. I never received any sort of follow up from them, explaining or apologizing for our terrible night. Since I was not contacted, I stopped by the front desk and spoke to Jeremy- he was rude and did not apologize or offer any explanation as to what happened or what compensation we could expect. I stopped the desk a second time and requested that a manager call me on my cell phone- I was going to be out of my room all day. I left my cell phone number with Jeremy- and received no call. I returned to the hotel around 7PM and once again approached the front desk- I was told there was no available manager and that I wouldn't be able to speak to one until 9 AM the next morning (after I was already expected to check out). Finally, Charlie at the front desk was able to get a hold of a manager who said that she had tried calling my room (even after I specified that I would be out all day and specifically left my cell phone number) and that they would compensate one night of my valet parking ($39). Through all of this, I still never spoke to a manager and never received a formal apology (though a manager did call me on my flight back to New York the next day). Overall, the horrible customer service and miscommunication of the hotel staff left me upset and, frankly after the events of the night before, unsafe. For the cost of this hotel, I expected better service and a better compensation for my lost night of sleep. My stay was handled in an unprofessional manner- I certainly will not be returning and urge others to choose other accommodations when visiting Portland.
Ubicación Cerca de todo
Las paredes eran un poco finas?
El personal era amable. Me volvería a alojar allí
El restaurante era genial. La habitación estaba limpia y era cómoda.
The hotel grounds are beautiful, the location is great, and the jacuzzi in my room was HEAVEN. Great stay. I'll be back!
Hermoso, pero no el más cómodo
Vistas, limpieza, amplitud, servicio
Me dolía la espalda en la cama (no es normal), jacuzzi muy ruidoso, la forma de cambiar los canales de la televisión era un poco rara.
Comfortable and clean. Great location
Beds were very comfortable. Staff was very attentive. Easy walking to places. Very clean. Great stay over all.
Toilet stopped up twice but staff were right on it when notified.
Quiet, comfortable centrally located hotel with friendly helpful staff and a nice convivial atmosphere
Great location. Can't beat it. Quality was great. Staff was great and extremely helpful (except doorman). Would definitely recommend.
Doorman were terrible. Never opened the door once for us. Three of them just stood there and watched my wife and I open the door ourselves. I have no problem opening doors, but whats the point of having three doorman if they don't do anything. Minor detail. Just thought it was funny. Not a hard job.
Si decides alojarte en The Paramount Hotel, disfrutarás de una fantástica ubicación en el centro de Portland, a solo 4 min a pie de Pioneer Courthouse Square y a 9 min de Tom McCall Waterfront Park. Tendrás centro de negocios abierto las 24 horas, servicio de tintorería y servicio de recepción 24 horas a tu disposición. ¿Estás organizando un evento en Portland? En este hotel tienes a tu disposición 121 metros cuadrados de espacio con salas de reuniones.
Basado en 2.015 opiniones
Bar y bebidas
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