Great hotel poor communication
Comfortable clean great staff once checked in
There was absolutely no communication that a marathon would have all access to the hotel for check in shut down and even the course police officers sent us in circles for over an hour trying to gain access to the hotel. We ended up missing a meeting by the time we got through the marathon barricades and checked in
The location of the hotel is amazing. It is very easy to come into the city and find the hotel.
The beds we're extra firm.
Absolutely poor service
The room was decent.
The room wasn't ready so they took down my number at 2:45pm and told me they would call when it was ready. I went out around town and came back at 9pm to ask if my room was ready because I still did not receive a call. Terrible follow up and organization! Also - while my room was getting ready, the women at the front desk told me I could use the shower in the fitness area to get ready. I went into the women's locker room and there was a male cleaning it, therefore I couldn't even use it. The locker rooms were awful aesthetically and need to be revamped ASAP. The only service that was great was the bell hop/concierge where we left our bags. The gentlemen there was very helpful, friendly, and inviting.
Location is near all the bars and restaurant. Very close walk to Point Park .
Not very friendly staff. They told me that they was a shuttle thats take the guest around 1 mile radius which made me wait for about 45 mins until i had to arrange my own transportation. Gave a twin bed for a single person
Friendly staff, speed of check-in and check-out, location
noise level, slow elevators, pricey
Poor service. Construction projects have made mayhem. Front desk off in a corner. Staff frustrated and unhelpful. Guests were being sent to the Fairmont because they couldn't service their clients. Won't come back.
We didn't spend much time at the hotel except in the evening to comment on anything we liked about hotel. Staff was courteous.
The hotel was very noisy from midnight until 4 a.m. Had to call front desk at 1:30 a.m. to complain.
Sumérjase en el corazón de la ciudad. Nuestro hotel, cómodo tanto para los negocios como para el placer, se encuentra a un corto paseo del UPMC, el PNC Bank y el PPG Place. Los fines de semana, camine hacia las calles comerciales del distrito Strip para disfrutar de comidas exóticas y de las boutiques. Nuestro hotel, que se comunica a través de una pasarela elevada con el Centro de convenciones David L. Lawrence, con la certificación de LEED Oro, ofrece magníficos servicios para eventos, nuestro propio y amplio espacio para eventos (23 salas para reuniones y 3.900 metros cuadrados), así como lo último en tecnología para eventos. Todas nuestras 573 cómodas habitaciones y 43 suites cuentan con vistas al centro de la ciudad o al río, además de la sublime cama Westin Heavenly® Bed y el baño Heavenly® Bath. Nuestras elegantes y modernas habitaciones Traditional, con 38 metros cuadrados, se encuentran entre las más grandes de la ciudad.
Basado en 2.324 opiniones
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