Americas Best Value Inn Lubbock E

Breakfast!

The lights in the sink area were too white, there was a huge stain on the Ottoman, the bathroom floor was sticky, needed new paint, no extra lock on door, critters could crawl into room.

Wifi is good

I’ve stayed at this place quite a few times but this was my worst experience. The room was filthy. I was very disappointed.

The guy at the front desk was alittle rude. Then there was the room. I’ doubt if I’ll stay there again

Just all around horrible

Room was messy no TV in the room no towels n rude staff

The free breakfast and Allison at the front desk.

First off, the staff at check in was rude. My card was charged at ~1:15p on the day we err to check in. Then at check in, he asked for my card again. I said why? You’ve already charged me. He said No! That was just an authorization. I said yes I have been charged and I showed him my banking app where it was deducted twice. He was not helpful and said I could speak to his manager the next day. Our room stunk to high heaven. Smelt like dog urine. The rooms are dank and dark. The carpet was filthy. Then we asked for more towels since there were 3 of us staying and we only had one towel. Day two, we asked for towels and he said, no, I gave you towels yesterday and only gave us one. Unacceptable and I will not stay here again.

This is the dirtiest hotel I've ever witnessed.. Staff was very rude as well.

It's location.

The bed was left dirty! It had lots of hair in the pillows and a cigarette burn on the dirty sheets!! I asked to get moved to a clean room but the restroom was very loud whenever we flushed it! We just decided to stay because it was late and we were tire.

everything was good

except for breakfast, waffle mix was not mixed right and waffle did not get done right in the cooker. also sausage was not done completely.