Loved that all rooms face the ocean. Every employee seem to make you feel special. We utilized the pool, beach, bar and room service for breakfast. Two nights of heaven!
That out stayed ended!
Best Vacation ever!!!
Great staff that are super friendly and accommodate your every need! The rooms are breathtaking! You can't beat the view from your bed! It's just exceptional when you can lay in bed and have a complete view of the ocean! I love hearing the the sounds of the waves splashing under the hotel through the night. It's quite beautiful. It's so easy to jump around back and forth from the room to the beach to the pool and jacuzzi. There is so much to do here. I am absolutely in love with this place! Also the bathtubs are great with jets that completely relax your muscles. I slept like a baby! The beds are super soft with satin sheets and pillow cases. I can't wait to come back soon!!! Real soon!
Beach Blanket Adventure
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi.
The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
Service could be better
Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
No hay aire acondicionado
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Si decides alojarte en Surf And Sand Resort, disfrutarás de una fantástica ubicación en el centro de Laguna Beach, a apenas cinco minutos en coche de Main Beach Park y Playa urbana de Pearl Street. Tendrás conexión a Internet de alta velocidad por cable (gratuita), centro de negocios abierto las 24 horas y periódicos gratuitos en el vestíbulo a tu disposición. ¿Estás organizando un evento en Laguna Beach? En este hotel tienes a tu disposición 1858 metros cuadrados de espacio con zona para conferencias y una sala de reuniones.
Basado en 1.352 opiniones
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