Pung-Waan Resort & Spa

location and staff

the room have to be more clean and newer furniture.

Beautiful setting on the river side.

I booked a Spa Delux room with the expectation of a balcony with a view of the river, we were given a ground floor tired room where we couldn't see the river from. We arrived at 9pm and were informed we could order room service. We ordered at 9.20 pm but it never arrived. The hotel no longer offers massage of any treatments so basically it is a substandard hotel with a pool that has many cracked and missing tiles. Very very very disappointed in Pung- Waan Resport and Spa.

The atmosphere is very nice & relaxing. Secluded from the city and good for a quiet vacation. Staff are generally nice in a local way, although they need to seriously trained on how to handle guest complaints. The only staff worthy of mentioning is the assistant manager who basically attempted to handle everything, but he is just 1 person.

The room condition is really not worth the rate they charge. The air conditioning in room is in need of immediate changes as it barely got under 30 degrees unless you leave the A/C on all day, otherwise you will suffer a warm night if you just turn on the AC in the evening. Staff handled complaints in a very poor manner. I called front desk for a maintenance request and had to make a second call when nobody showed up an hour later. The maintenance ended up not able to fix anything so I wasted an hour and a half for nothing. When I later called front desk to request for a room change they responded in a tiring way as if I was bothering them. Not acceptable as I don't think my requests were that unusual. Egg station at breakfast buffet was pretty bad. The omelette mix was probably made hours ago as the scrambled egg I got was not edible. It just tasted sour and not fresh. There was a choice for Onsen Tamago but what we got looked more like an undercooked fried egg. It was just not a pleasant experience overall.