Shangri-La hoteles

Ventajas: Absolutely stunning room. It was under advertised - actually a huge apartment with two separate bedrooms, living room, kitchen, bathroom & two toilets. The best view of any hotel we have ever stayed in overlooking the monastery. Excellent breakfast. Very comfortable bed. Superior bathroom & bath products. Beautiful Tibetan wooden style. We loved it! Good Western food served. Ginger tea & fruit in our room each day & water supplies. Staff were friendly & helpful. Best hotel in ShangriLa.

Desventajas: Radiator on/off switch was hard to find behind wooden trellis, which unfortunately fell & badly injured my leg on the last day. Everything else was perfect!

Ventajas: I highly recommend Songtsam Linka for those wanting to splurge a little on their next trip to Shangri-La. The staff is friendly and the facilities are impeccable. The hotel is located within a 5-10 minute walk of the local Songzanlin monastery, and a quick 20 minute drive to Old Town. Staff can recommend other things to do in the area, and hotel offers several amenities like a spa and an upstairs library/lounge. The food was also great, with lots of selection for both Chinese and Western food.

Ventajas: It is definitely good idea to upgrade the room to junior suite. Fireplace, copper bathtub and scenic view over the monastery are worth it!

Desventajas: Food was great, but a bit expensive...

Ventajas: Fantastic view of the monastery from our room., which was very comfortable and had a lovely Tibetan feel. The Tibetan restaurant had delicious food, especially the dumplings.

Desventajas: The service in the western restaurant could do with improving but the food was good.

Ventajas: Great Songtsam hotel with well trained staff.

Desventajas: A bit complicated to change bookings among their several Songtsam hotels when you did the original reservation on booking.com . Lost a few bucks in the process, but it was our decision to change the original plan. Location is a bit far from the Shangri-La downtown, but surely convenient to visit the monastery.

Ventajas: Great friendly staff. Very helpful and accomodating. Great resaurant, great location. Rooms are neat, large, clean and well furnished. It has great views of the monastery. It sits in a rustic setting surrounded by fields but with views of the monastery and mountains.

Ventajas: Located near Songtzam monastery, a bit isolated from the town, one can really enjoy the landscape, the typical Tibetan houses in the hotel, and the warm and efficient staff and service. The shops and spa available in the hotel are also great value for money. The restaurants offer really savoury Tibetan cuisine and western menu also.

Ventajas: Stayed in countless of hotels be it for work or leisure and none had left me a deeper impression than Arro Khampa hotel. Since the beginning of my holiday, I had been staying in "traditional" hotels so what make this stand out as compare with the others? Location is super. Right in the old town, plentiful shops and restaurants nearby but very "local", not as commercialize. Building is restored from traditional house which has the antique feel with modern facilities. What touches my heart most is the hospitality from not only one staff but the whole team. One can feel the customer service provided is from the bottom of their hearts - serving their guest wholeheartedly. Willing to go the extra miles to ensure their guests stay is comfortable. And many many more... And oh ... I must not forget to mention about the inhouse pet - 馒头。A cute handsome doggy who is friendly to everyone. Even my mum who is afraid of dogs ❤ him.

Desventajas: nothing

Ventajas: Delightful staff who helped us out when our flight was delayed by the typhoon in Guangzhou.

Desventajas: Ideally the restaurant menu would have had clearer descriptions so we would be more confident in ordering. The food was however fresh & delicious.

Ventajas: Friendly staff always ready to assist us. They offered to drive us to both the bus station & the airport & when we asked about a restaurant one of the staff came with us to show us the way.

Ventajas: Style, nice breakfast, very helpful staff, lovely atmosphere

Desventajas: Hard to find - instructions would have been helpful, even for the taxi driver

Ventajas: I have visited Shangri-la many times, but this was my first time at Arro Khampa. I know that I will always stay here for future visits because it was amazing. From the moment you arrive you are greeted with a traditional Tibetan welcome. Every need is met from the carrying of your bags, to being served tea while you check-in. The manager named Tsomo not only spoke perfect English, but personally that everything we needed was taken care of. The room was beautiful and the staff had gone to great effort to make our stay special. My wife and I were celebrating 36 years married, and the staff had spread rose petals throughout our room to recognize our celebration. The food was outstanding, both the breakfast and all other meals. The location is perfect in the middle of the Ancient Old Town with magnificent views of the nearby temples. Shopping is right outside the door, or you can shop within the hotel which offers locally hand-made crafts. EVERYTHING about our stay was amazing, and recommend this special hotel to anyone looking to create lifelong memories during their visit to Shangri-la!

Ventajas: Very helpful English speaking staff. Great atmosphere. Beautiful architecture .

Ventajas: Friendly and helpful staff (even though we communicate via Google translate); Very nice Tibetan Decoration. Great welcome with hot ginger tea; Free and well-arranged pick up and drop-off service. Shopping at the lobby is great too. Bonus: floor heating is excellent.

Desventajas: I wish breakfast choice were better

Ventajas: Floor heating was excellent. The staff were very welcoming and warm.

Desventajas: Difficult to tell which part of old town it is in, so had to walk around a bit - but partly down to our inability to figure out the access points. Very hard to fault otherwise.

Ventajas: Everything about this hotel and trip was wonderful! The Arro Khampa staff were helpful and welcomed us in, practically as family. The location was perfect (right in the heart of Old Town), and even the hotel restaurant was top-notch. Shangri-La felt very safe, there was much to do in town and on side trips, and we heartily recommend visiting!

Ventajas: Breakfast was ok but I expected more.

Desventajas: Breakfast close on time so don't be late. My flight was late at 5pm when I ask for a later check out time the answer is a straight NO. Don't feel the hospitality we had in other hotel I stayed in China. Hotel only accept payment to them, even although we already pay online we still have to pay again and wait for refund from booking.com.

Ventajas: Excellent location (walking distance to the old town) Beautiful decoration (great combination of modern & local design).

Desventajas: English skills of the staff not always on a high level. Check-in kind of lengthy.

Ventajas: Room was comfortable

Desventajas: The toilet was too dim.

Ventajas: Very comfortable bed and great view over the mountains

Desventajas: Nothing

Ventajas: From the moment we stepped into the hotel, the familiar “Shangri-La” smell was reassuring and comforting. Hotel staff was helpful and the room condition and amenities lived up to the usual Shangri-La standard around the region.

Desventajas: They had a huge conference going on at the time of our stay and their allocated ALL staff resources to that conference, leaving little support to other guests. There were just 3 junior staff to service the entire lobby area, lobby bar and coffee shop. All other F&B outlets were closed to regular hotel guests. F&B quality was below standard.

Ventajas: We moved from another hotel to here because the previous one didn't provide us heater.And we got many help from"Becky". We can't speak Chinese and other staffs didn't understand English except Becky.Becky help us many things as much as she can including food ordering and tour program.She has very good service mind.

Ventajas: The interior design is so Zen. The room overlooking ths city.

Desventajas: For an international brand hotel. The staff need to be able to speak English. Only a few who can. Even so, despite language barrier the hospitality is great nevertheless.

Ventajas: Nice breakfast with quite a few local food choices, the room is beautifully designed and comfortable.

Desventajas: There was sometimes an odd smell in the bathroom

Ventajas: room is lovely

Desventajas: breakfast is not so good, very few options and staff at breakfast not professional, service can be improved at breakfast.

Ventajas: Very clean room. Good location. Some of front desk staff can speak English. The bus stop is right in front of the hotel.

Desventajas: Too little choice for restaurant. We order room service one time and took almost an hour of waiting. We tried hotpot buffet and ordered chicken soup as my partner don’t eat beef, still they served us beef soup. Non of the staff at the restaurant speak English, every time you want to order something the waitress will have to call someone from front desk to translate for you.

Ventajas: The hotel counter staffs are very helpful. The hotel provided a complimentary pick up service from airport. Since I was a sliver member, I got an upgrade to nice size room. Like the location as it is near to most sightseeing locations.

Desventajas: I had expected the tour counter in the hotel will be a good choice since it is recommended by the hotel. If you expect professionalism like basic do's and don't, you may be disappointed but perhaps i had an inexperience driver. Examples like going up to 4500 above sea level, you need to wear what, if not feeling well don't push and worst I had paid RMB 45 for 2 canister (it is about RMB 20) and returned one bottle of oxygen canister which is not included plus no refund. I would recommend that you get around sightseeing locations via taxi within Shangari-La area and do not cost RMB 500 which could get you 50 trips easily (average RMB 6 to RMB 10) .

Ventajas: Stuff is amazing! They are truly kind, helpful and dedicated. They helped us with organising sightseeing. Food we ordered for lunch was really tasty. Location of the hotel is good, short drive from the airport and walking distance from the bus station. Comfortable rooms, soft beds. Overall, great experience!

Ventajas: Room was very comfortable and nice. Location was perfect for the bus station and to get taxis to old town.

Desventajas: The plates at breakfast were still wet from being washed when made available, and one morning no plates or cups were even available at breakfast.

Ventajas: The location is good, the hotel room is clean

Desventajas: Did the hotel allow someone who smoke inside the hotel ? When I check in there’s a group whos checking in too and they smoke inside the hotel in the lobby. Ive told your staff in the receptionist but they dont even care.

Ventajas: -The room are clean all facilities is completed -Receptionist can speak English -The area peaceful, suitable for family, there's a hand holder in toilet which is friendly to old people who may not convenience to sit down and get up. - Got bus station in front of hotel, it's convenience to go Songzanlin Monastery, next door also got minimart / pharmacy and bank convenience within walking distance. -The hotpot buffet at hotel is worth the price, even cheaper than some shop in old town, good quality of meat.

Desventajas: -The location was not suitable with solo or backpack traveler, on the day we visit most customers are tour group and the receptionist also prioritize local people and group tour. - One of highlight in Shangrila is old town, the hotel located quite far from old town and even you can take bus, but there's limited time for bus to come back at night time. -The room size is big, thus the heater was not able to cover all area in the room.

Ventajas: The English-speaking ladies at reception were very helpful, friendly & outstanding especially Ms Alena Ci. She managed to solve/answer any problem/query I had. Impressed with the level of customer care shown.

Ventajas: 1. Air conditioning (heater) in the guest room 2. The location, near from the bus terminal 3. Free condoms in the guest room (but useless for alone traveler like me) 4. Shower (hot water stably available)

Desventajas: 1. The window in my room was broken, cant be fully closed. 2. The front staff can't speak English and my request that I'd like a room with bathtub if available was totally ignored without any mention. 3. There's only 1 choice for dinner : 吃到飽的火鍋 168RMB, it's too expensive!） 4. Smoking is accepted in anywhere. I realized that this hotel is really suitable for local Chinese smokers. 5. The 5th floor I stayed always smelled bad. It was the smell like a public toilet. 6. No tour desk. (or any service for picking a taxi etc.)

Ventajas: The room was adequate, new

Desventajas: Nice view of Monastery

Ventajas: The location is good, it’s next to the famous temple. The staff is very kind, he try to support us as much as he can. Moreover he can speak English very well.

Ventajas: The hotel is located near by Guishan Temple which is in the Shangri La old town area. You can walk to Guishan temple and old town area in 5-10 minutes. The facilities are very good. Hosts are very kind and helpful. They can speak english very well. They guide me the travel information. The room is large, clean and confortable. There is air heater and blanket heater provided in the room. The shower and toilet is very clean and large. There are bathroom amenities provided. There are 2 breakfast options, Chinese and American breakfast. Both of them are good. You can ask more portion if you need.

Desventajas: All of things are perfect. Only one confusion is in hotel information page (booking.com) inform that there is free airport shuttle and in the facility inform there is some surcharge.

Ventajas: The place is lovely! The rooms are big, beautiful, and very comfortable. The man at the reception was so nice and helped us a lot. The location is perfect! The breakfast was very good. We will surely come back to this hostel:)

Ventajas: The Staff are friendly and helpful. The hotel is located near Guishan temple.

Desventajas: Hard to adjust a hot water heater

Ventajas: Excelente recibimiento y atención. Habitaciones limpias y espaciosas. Muy buen desayuno.

Desventajas: Nada.

Ventajas: Habitación muy amplia y limpia y lujosa. El desayuno muy rico

Desventajas: El frío que hace en la habitación, ni con calefacción mejoraba.

Ventajas: Breakfast was really good and they have chinese or western style for us to choose. Location - is a bit far walking distance from the car park to the hostel, because my parents aged 70++ not really suitable for them.

Desventajas: The water supply especially the hot water is not stable during morning time and also warm water can't be adjusted.

Ventajas: The staff was very nice, he can speak English well and help us to find the taxi.

Ventajas: Located at dukezhong old town which is one of my favorite places in shangrila. Staffs are so friendly and helped us a lot..they picked us up from the old town entrance and sent us off as well. Breakfast were so so so good(they prepared chinese and western style) The price might be a bit higher than the other accommodation in the town but I think it’s still very cheap. Highly recommend!!!!

Ventajas: We had booked a double room in the hostel and were upgraded to a room in the e-outfitting hotel with balcony and rooftop-terrace. The room was beautiful, spacious and clean with a great view over old town. All the staff were very friendly and helpful and spoke fluent English.

Ventajas: Old style charm

Desventajas: The water pressure in shower too low

Ventajas: -Staff can speak English, they are super friendly and polite ! we get a warm welcome from staff also information about travelling in Shangri-la -Room condition is good, decorate as Tibetan style the heater and the electric bed is working well. -No doubt of score in booking.com they really deserve it.

Desventajas: -Although the location is in the old town, but this hotel is hidden, if you walk follow google map it could lead you to somewhere else. We was walking around 5 rounds to found this hotel. You may note down the phone number of hotel or arrange the pick up, the hotel area not friendly with luggage the backpack is more convenience. -Toilet has no proper door, only Tibetan's curtain if you are friend please be prepared :)

Ventajas: Excellent location and very friendly staff The restaurant downstairs has some yummy food Definitely try the yak fried rice We also rented bikes from the hotel which was very convenient

Ventajas: El hotel está en una calle medianamente tranquila, pero muy céntrica, en el casco antiguo. Muy bien ubicado. El personal es muy amable y la mayoría habla inglés, cosa que se agradece mucho en China. La habitación está muy limpia y en perfectas condiciones. La cama cómoda. Con aire acondicionado y opción de aire caliente. Ofrecen te gratuito para paliar el mal de altura, está muy rico y es verdad que ayuda. El bar restaurante está muy bien, gran variedad de platos y buenos precios. El desayuno bien. Volvería.

Ventajas: It was quite and clean.

Desventajas: The beds were hard.

Ventajas: El personal es muy atento. El estilo del hotel es muy hogareño y tienen todos los servicios.

Desventajas: Nuestra habitación concreta no tenía las mejores vistas pero la ubicación es perfecta.

Ventajas: We didn’t stay at any other hotels in the town of Shangri-La, but we did stay at some other hotels in outlying areas and Bodhi Boutique was by far the best experience we had. There hotel is clean! The lobby, our room, the dining area was clean! The room was the same as the photo on the website and again it was clean. The staff, especially Tashi were all wonderful. They are polite , clear, accommodating and generous. They upgraded our room to a larger one for free. The hotel was fairly quiet and we rested well. We only wish we could have stayed here the entire time during our trip to this part of China, but some of the areas we visited were several hours away so we stayed at other hotels , and this place was the best of our entire trip. They also provided needed info about closures of a scenic area due to rockslides so we could adjust our trip accordingly. The staff speaks English , Chinese and some speak Tibetan. The library area is so comfortable you could sit, drink coffee or tea and just read a book all day if there wasn’t so much to see in the area. When we come back we will be staying in this hotel!

Ventajas: - very easy to reach from the main road (50 meters into the Old Town) - extremely helpful staff - beautiful Tibetan style of the hotel and the room - delicious ginger tea for free

Desventajas: N/A

Ventajas: This hotel is excellent. The hotel owners pay attention to every single detail in their decoration and service quality. Their English is very good and their suggestions are really helpful. We were really satisfied with attitude of both owners and staffs there. Their location is also convienient to go to valuable places nearby.

Desventajas: The dimension of each room is so small that there’s no wardrobe inside.

Ventajas: We were leaving earlier before breakfast and they were kind enough to pack a yummy sandwiches and yogurt for our trip.

Desventajas: I should have been informed that if you want to pay by credit card you’ll be charged an extra 5%.

Ventajas: The location is in old town and the hotel is nice and clean. The staff is friendly and helpful.

Ventajas: have Tibet , Chinese and western breakfast on client option, have variable dishes on menu are delicious.

Ventajas: Great location at the old town. Friendly staff and English speaking. They rent bikes or scooters to go around. Breakfast was very good with different choices. Nice decoration. They recommend different activities around Shangri la.

Desventajas: Laundry service very expensive

Ventajas: The staff were very friendly and helpful. They went out of their way to be helpful. The hotel location is perfect for going to old Town and new town. The ginger tea they provided for free was delicious.

Ventajas: nice view and wonderful staff

Desventajas: far from city center

Ventajas: The location is absolutely amazing as our Tibetan lodge was overlooking the river and the mountain. The property is at 15km from Shangri La city center / old town and it is a fantastic retreat to relax and to discover the surroundings with local smiling and helpful farmers. The decoration and furniture are authentic and make you feel part of a privileged Tibetan experience. The staff is really nice and helpful.

Desventajas: The menu for dinner is not amazing. The atmosphere of both restaurant is cold. It misses candle lights, music, something more warm. We were at the end of the season so very few people so something could have been added to enhance the venue. But this does not lower the global experience and there are great restaurant in the old town.

Ventajas: Big room, nice decoration, beautiful view, standard breakfast

Desventajas: Location is far from city,

Ventajas: Beautiful old Tibetan style farmhouses located in a remote, quiet location. 30 mins from Shangrila it is very quiet and has lots of nature, animals around. Good for detoxing, relaxing. The rooms are very authentic and rustic, well decorated, very cosy. The beds are classic Banyan Tree - super comfortable. A taxi into town takes about 30 mins. Note that around the hotel are no restaurants or bars so all consumption should happen in the hotel (a bit expensive).

Desventajas: On booking.com and Ctrip it says all rooms have a fireplace - note that this is not the case for the cheapest room. We got a complementary upgrade as compensation (this was awesome!!), however I feel false information can set the wrong expectations. Taxi into town and to the aiport is quite expensive, seems they all have an agreement with the hotel (100RMB to Shangrila, 30 mins ride, eventhough their meter clocks at 25 RMB max). I did not like this.

Ventajas: The surrounding meadows are extraordinary. Chef Yuan Yuan was enthusiastic about preparing special meals for my husband and me. Warm and friendly staff. Ready to share their culture with you.

Desventajas: High altitude made it difficult to breathe, even after spending 6 nights there. Spa is overly priced for the service rendered.

Ventajas: It was very unique. Staff very friendly.

Desventajas: I thought the shuttle car service was a bit high.

Ventajas: The wonderful service provided from arrival, reception, in the dining rooms, advice for tours, and transportation.

Desventajas: The toilet is in different floor from bed room.

Ventajas: Friendly staff, great tours, lovely views

Desventajas: No local restaurants in the neighborhood

Ventajas: Amazingly attentive and friendly staff, especially Ama at Front Office and Dolma and Lola in the Restaurant. The rooms are huge and provide all amenities thinkable. Great to sit outside on the terrace enjoy a drink or relax in the sun and take in the beautiful surrounding. Breakfast buffet is big and offers all asian and western choices. One of the best hotels we have stayed in.

Ventajas: The staff was awesome: very friendly and helpful. Our room (Tibetan Lodge) was gigantic and very beautiful. We came to relax and Banyan Tree Ringha was the perfect place dor that.

Desventajas: The food was below average. The yak ribs steak I had for lunch was very dry, the glass noodle clay pot lacked flavour and the toast and Danish pastry at breakfast just didn't taste well. I think the chef must have been on holiday.

Ventajas: The room is quite small but it's very nice with good view to Guishan Park. The host was super supportive. He gave us many travel tips and even arranged a car to take us to the bus station without charges

Ventajas: Good location Nice staff!

Ventajas: Room, location and staffs, Janifer and the driver I can't remember his name, are very nice. Free pick up from the bus station.

Desventajas: Nothing

Ventajas: The staff was extremely helpful and friendly. She recommended a very nice restaurant for dinner to us and organized a free shuttle to the airport. We really felt welcomed. Thank you!

Desventajas: The bathroom was a bit smelly and unfortunately the walls are really thin due to the wood construction. Therefore we had a nearly sleepless nights because we had some really annoying room neighbours.

Ventajas: Everything here is comfortable and reasonable. Owner has good recommendation for food and interesting place.

Desventajas: We ask owner for driver to take us to other town. But we got such a bad driver. He smoked all the time , used smartphone for social media and take a photo while drive car. There are many time that the car accident nearly happen. Moreover he changed our plan as he want and the reason he gave to us is too weird. We hire driver for 4 days but the last day he told us to woke up 5am (our plan is 9 am) by the reason of traffic. But there is no any traffic jam(we already checked in internet). After that he ask for drop us at 12.00 even we hired him all day. That such a bad things i ever got from driver.

Ventajas: The straff are very nice and helpful!

Ventajas: Everything was very good there. The host always helped us in everything. They sent the driver to pick us at the bus station. Also,find the driver to take is to another place.

Ventajas: He staff very helpful and nicely with us. She support all the time and give us exactly information

Desventajas: Decorations not very nice, no bell man, no clean the room every day like other hotel, locations not so good. And very smelly.

Ventajas: The staff is very kind and nice. She sent the driver to pick me up at the bus station . The hotel is very near the old town and the temple that is very convinent.

Ventajas: El personal habla inglés y la localización del hostel es muy buena. Nos ofrecieron ayuda en todo lo que les pedimos.

Desventajas: Nada

Ventajas: I like the location of this place, near a bigest temple, so I could went to everywhere easyly. The boss was very friendly, He help me many things, and he could say English well, that's very good.

Desventajas: I don't like the wifi, it's very low, that's the only thing i don't like.

Ventajas: The price. The heated mattress. The room looks nice.

Desventajas: The ultra rude staff (worst staff i've ever encountered in my travels). No cleaning in 3 days. Dogs barking day and night. Not located in a nice neighbourhood, in a creepy side street surrounded by construction. The bad laundry service. The inexistent but advertised taxi service. The electronic key had to be reset everyday. The extreme cold in the room (no heating). It does not deserve to be a hostelling international hostel.

Ventajas: Comfy bed Blanket heater Easy going owner , can check out late Eating places nearby Hot water shower

Desventajas: Bathroom flooded during shower. No towels change unless you ask Didn't tidy the room or throw rubbish away Hard to locate Quite a walking distance from Central old town Owner hardly around

Ventajas: Very helpful staff with good English

Desventajas: Too bad they don't solve the lack of heating in the room that surely make western customers run away altough the place could very comfy

Ventajas: Very comfy bed, close to the city center.

Desventajas: Bad smell in bathroom, there are remaining few sheets of a toilet paper from the last guests and no bath mat provided.

Ventajas: Excelente ubicacion en la old town. El personal muy amable y sevicial. Las habitaciones como de hotel boutique muy limpias y bonitas

Desventajas: No hubo nada que no nos gustara

Ventajas: The staff are awesome! Super friendly, excellent English and very helpful with planning onward transport. The room was very comfortable - nice soft mattress, plenty of hot water, and beautifully decorated. The location is very close to the old town. Affordable laundry (8 yuan/load with sun dry).

Desventajas: It’s a little hard to find. Using maps.me it’s labeled wrong. The correct location is next to “The Vitality Inn” and it’s also labeled “Baita youth hostel” on maps.me. I hope this help someone!

Ventajas: It was a very calm and cozy place close to the city center. Beautiful and clean rooms with a very good bed (soft mattress like you never see in China).

Desventajas: There was no food available like mentioned online.

Ventajas: I love everything here. Really comfortable, clean & value for money. Plus bear to old town

Desventajas: None

Ventajas: Estaba muy limpio. Habitaciones amplias y el personal es encantador

Desventajas: No hay calefacción en las habitaciones. En invierno puedes estar a -4ºC dentro de la habitación (aunque tienen mantas eléctricas en las camas)

Ventajas: The view from the terrace is amazing ;) they did a free update on our room with a private bathroom. I suggest to book a room with private bathroom since the public toilet and shower facilities are not in a good state.

Ventajas: Very nice cozy place! Wonderful owner! Help you with tips and tours! Highly recommended!

Ventajas: Very welcoming feel and nice common area

Desventajas: There was no English spoken - The man at reception put us on the phone with his son (?) who spoke some English. For a standard check in that's ok, but makes special requests a little more difficult.